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Customer Service AdvisorinWest SussexinWest SussexPUBLISHED FRI 17 JAN 2025

A competitive salary of £25,500 per year
BONUSEMPATHYFAMILYGYMPENSIONWEEKEND

Bluecrest WellnessFollow Bluecrest Wellness

Competitive salary of £25,500 per year, with potential for up to £2,400 in commission.
Generous annual leave policy, starting at 23 days and increasing to 28 days plus bank holidays.
Four free Health Assessments per year for the employee, family, or friends, promoting a health-conscious work environment.
Hybrid working model, offering flexibility with home office allowance to improve remote working conditions.
Strong emphasis on employee well-being through various benefits, including life insurance, sick pay schemes, and an Employee Assistance Program (EAP).
Supportive and collaborative work culture that values individuality, open communication, and personal development.
Opportunities to engage with diverse customers, enhancing interpersonal skills and professional growth in a fast-paced environment.
Bluecrest Wellness is seeking a full-time Customer Service Advisor to join their dynamic team in Worthing, West Sussex. This role serves as the first point of contact for potential and existing customers, emphasizing exceptional service and memorable experiences. Responsibilities include managing inbound and outbound customer inquiries, providing support for complaints, and collaborating with other departments to ensure customer needs are met. The position offers a competitive salary of £25,500 per year, a commission structure, generous leave policies, health assessments, and various employee benefits.

Ideal candidates should have prior experience in a customer-focused contact center role, possess strong communication skills, and demonstrate the ability to manage challenging situations with patience and empathy. The role fosters a collaborative and enthusiastic work environment, with a focus on continuous improvement and meeting service standards. Interested individuals must be flexible in their work schedule, including weekends on a rotational basis, and have a keen interest in healthcare.
Competitive salary of £25,500 per year, with potential for up to £2,400 in commission.
Generous annual leave policy, starting at 23 days and increasing to 28 days plus bank holidays.
Four free Health Assessments per year for the employee, family, or friends, promoting a health-conscious work environment.
Hybrid working model, offering flexibility with home office allowance to improve remote working conditions.
Strong emphasis on employee well-being through various benefits, including life insurance, sick pay schemes, and an Employee Assistance Program (EAP).
Supportive and collaborative work culture that values individuality, open communication, and personal development.
Opportunities to engage with diverse customers, enhancing interpersonal skills and professional growth in a fast-paced environment.

Useful skills for a Customer Service Advisor:
To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:
1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.
2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.
3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.
4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.
5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.
6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.
7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.
8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.
9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.
10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.
11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.
12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.
 


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