Customer Service Advisor inWest Sussex inWest Sussex PUBLISHED
FRI 17 JAN 2025
Bluecrest Wellness r5NCjXnq
Competitive salary of £25,500 per year, with potential for up to £2,400 in commission.
Generous annual leave policy, starting at 23 days and increasing to 28 days plus bank holidays.
Four free Health Assessments per year for the employee, family, or friends, promoting a health-conscious work environment.
Hybrid working model, offering flexibility with home office allowance to improve remote working conditions.
Strong emphasis on employee well-being through various benefits, including life insurance, sick pay schemes, and an Employee Assistance Program (EAP).
Supportive and collaborative work culture that values individuality, open communication, and personal development.
Bluecrest Wellness is seeking a full-time Customer Service Advisor to join their dynamic team in Worthing, West Sussex. This role serves as the first point of contact for potential and existing customers, emphasizing exceptional service and memorable experiences. Responsibilities include managing inbound and outbound customer inquiries, providing support for complaints, and collaborating with other departments to ensure customer needs are met. The position offers a competitive salary of £25,500 per year, a commission structure, generous leave policies, health assessments, and various employee benefits.
Ideal candidates should have prior experience in a customer-focused contact center role, possess strong communication skills, and demonstrate the ability to manage challenging situations with patience and empathy. The role fosters a collaborative and enthusiastic work environment, with a focus on continuous improvement and meeting service standards. Interested individuals must be flexible in their work schedule, including weekends on a rotational basis, and have a keen interest in healthcare.
Ideal candidates should have prior experience in a customer-focused contact center role, possess strong communication skills, and demonstrate the ability to manage challenging situations with patience and empathy. The role fosters a collaborative and enthusiastic work environment, with a focus on continuous improvement and meeting service standards. Interested individuals must be flexible in their work schedule, including weekends on a rotational basis, and have a keen interest in healthcare.
Company Description
An organisation with a strong purpose, vision and goal - we're all about living health confident.
Position
Customer Service Advisor
Worthing, West Sussex
Full time, Permanent - Hybrid
£25,500 per year plus a competitive commission structure
We’re looking for charismatic, cheerful and compassionate individuals to join our Customer Service Advisor team here at Bluecrest!
Led by our Customer Service Manager; Lou, you will be the first point of contact for our potential and existing customers. You’ll ensure that each customer you speak with receives exceptional customer service and a memorable customer experience.
Externally, we are a hard-working, driven team with a strong focus on providing an outstanding experience and getting the best outcomes for our customers. Internally, we are a unique and enthusiastic group that values collaboration, individuality, and open communication.
What we can offer you in return*
What we’re looking for…
The next steps…
So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!
Equal Opportunities
“Bluecrest Wellness is a proud promoter of the Equality Act 2. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.
We base all our employment decisions on merit, job requirements and organisational needs.
Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.”
Other Info
An organisation with a strong purpose, vision and goal - we're all about living health confident.
Position
Customer Service Advisor
Worthing, West Sussex
Full time, Permanent - Hybrid
£25,500 per year plus a competitive commission structure
We’re looking for charismatic, cheerful and compassionate individuals to join our Customer Service Advisor team here at Bluecrest!
Led by our Customer Service Manager; Lou, you will be the first point of contact for our potential and existing customers. You’ll ensure that each customer you speak with receives exceptional customer service and a memorable customer experience.
Externally, we are a hard-working, driven team with a strong focus on providing an outstanding experience and getting the best outcomes for our customers. Internally, we are a unique and enthusiastic group that values collaboration, individuality, and open communication.
What we can offer you in return*
- A competitive salary of £25,500 per year
- Competitive commission structure of up to £2,400 per year available
- Four free Health Assessments per year, which can be used by yourself, family or friends
- A further 50% off any additional testing
- 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
- Sophos@Home protection
- EAP Scheme
- Company sick pay scheme
- Enhanced family leave
- Life Insurance
- Employee referral bonus scheme of up to £1,000
- Matched company pension (up to 5% or up to capped amount)
- Cycle to Work Scheme
- Employee Charity Sponsorship Scheme
- Discounted Gym Membership
- Home office allowance – yearly allowance of £130 to make working from home more comfortable!
- After qualifying period & subject to terms and conditions and/or eligibility.
- Managing inbound service enquiries from customers, across B2B, B2C and Strategic Partners, across multiple channels and identify opportunity to provide a positive experience
- Making outbound service-related calls to existing customers, including but not limited to; re-assessment callbacks, payment chasing, customer enquiries
- Assisting with and manage incoming sales enquiries, acting as overflow support to ensure a seamless customer experience.
- Providing effective support for customer complaints at Stage 1 and Stage 2, conducting thorough investigations and delivering positive outcomes
- Taking accountability and achieve all required customer interaction SLAs.
- Taking accountability and achieve all current service KPIs
- Being open and proactive to coaching, feedback and service skills training
- Achieving an industry standard of Quality Assurance score of 95%
- Adhering to ISO 90and internal service policies
- Engaging with customers via multiple communication channels, addressing inquiries, resolving issues, and assisting with product or service-related questions
- Working closely with other departments to ensure that customer feedback is communicated and that customer needs are met in a timely and efficient manner
- The above is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required
- Full time, Permanent
- 37.5 hours per week
- These hours can fall any days between Monday and Sunday
- Monday to Friday working hours, any times between: 7am – 8pm
- Saturday and Sunday working hours, any times between: 8am – 5.30pm
- Weekends are rotational: you may find yourself working 2/6 weekends
- Hybrid – 1 day per week in the office
What we’re looking for…
- Previous experience in a contact centre service-focused role, either Inbound or Outbound
- The capacity to listen attentively to the customer and identify any positive customer experience opportunities that meet the customer’s needs
- Flexibility to adapt to different customer types and communication styles, in a fast-paced environment
- Ability to handle challenging situations with patience and empathy
- Dynamic and performance/results-orientated individual
- Excellent verbal and written communication skills
- Dedicated to resolving customer enquiries with a focus on achieving first-call resolution
- Proficient use of Microsoft Office and customer service software
- Strong organisational skills
- Positive and proactive attitude
- A team player mindset
- Professional telephone manner
- Personal integrity and pride in work
- Excellent planning and organisation
- Ability to work well under pressure
- Interest in health care is desirable
The next steps…
So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!
Equal Opportunities
“Bluecrest Wellness is a proud promoter of the Equality Act 2. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.
We base all our employment decisions on merit, job requirements and organisational needs.
Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.”
Other Info
- The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 20
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Useful skills for a Customer Service Advisor:
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To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:
1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.
2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.
3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.
4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.
5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.
6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.
7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.
8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.
9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.
10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.
11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.
12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.
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