AdministratorinLiverpoolinLiverpoolPUBLISHED THU 27 MAR 2025
Opportunity to work in a reputable organisation that provides vital physical and mental health services in the North West.
Engagement in meaningful work that directly supports community health and well-being.
Varied role with the chance to interact with diverse teams and service users, enhancing interpersonal skills.
Develop and enhance administrative and IT skills in a dynamic and supportive environment.
Flexibility in working arrangements, allowing for better work-life balance and consideration of personal circumstances.
Access to training and development opportunities as part of a commitment to improving service quality and employee capabilities.
Involvement in a transformative program aimed at improving service delivery and efficiency across the Trust.
Join the Mersey Care NHS Foundation Trust team as an Administrator and make a meaningful difference in the community! We’re looking for a skilled, compassionate individual to support our Community Division clinical teams. If you're organised, computer-savvy, and possess a warm, empathetic approach to service, we want to hear from you. This role is ideal for someone who thrives in a dynamic environment, providing exceptional admin support while engaging with patients, carers, and healthcare professionals.
Your key responsibilities will include maintaining electronic records, handling inquiries, and delivering outstanding customer care—all while working collaboratively with our School Health Team and other admin staff. We value your flexibility, as you may travel between locations to ensure equitable service delivery across our diverse Trust. At Mersey Care, we're committed to ‘perfect care’ for our community and support our staff every step of the way. If you seek a role that combines your organisational skills with your passion for helping others, reach out today for more information about joining a team dedicated to transforming care in the North West. For further details or informal visits, feel free to contact Louise Kirby, our Deputy Operational Admin Manager at louise.kirby@merseycare.nhs.uk or call 07584 110 256.
Your key responsibilities will include maintaining electronic records, handling inquiries, and delivering outstanding customer care—all while working collaboratively with our School Health Team and other admin staff. We value your flexibility, as you may travel between locations to ensure equitable service delivery across our diverse Trust. At Mersey Care, we're committed to ‘perfect care’ for our community and support our staff every step of the way. If you seek a role that combines your organisational skills with your passion for helping others, reach out today for more information about joining a team dedicated to transforming care in the North West. For further details or informal visits, feel free to contact Louise Kirby, our Deputy Operational Admin Manager at louise.kirby@merseycare.nhs.uk or call 07584 110 256.
Opportunity to work in a reputable organisation that provides vital physical and mental health services in the North West.
Engagement in meaningful work that directly supports community health and well-being.
Varied role with the chance to interact with diverse teams and service users, enhancing interpersonal skills.
Develop and enhance administrative and IT skills in a dynamic and supportive environment.
Flexibility in working arrangements, allowing for better work-life balance and consideration of personal circumstances.
Access to training and development opportunities as part of a commitment to improving service quality and employee capabilities.
Involvement in a transformative program aimed at improving service delivery and efficiency across the Trust.
We have an exciting opportunity for an efficient administrator to support within our Community Division clinical teams.
The successful candidate will have excellent organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst remaining professional, empathetic and understanding to service users.
This is a community clinical support role, there is an expectation for the successful candidate to be flexible and support across the Community Division.
To provide robust administrative and clerical support to our School Health Team; and wider admin teams when required.
Ensure the delivery of the quality strategy within the designated area, incorporating establishment of systems and processes.
The role is varied, working within skill mix teams, where excellent communication and keyboard skills are essential. Duties include maintaining electronic records within the boundaries of the role, making and answering telephone calls and queries from patients/carers and health professionals in a clear, concise and professional manner. Excellent IT and keyboard skills and general office duties, including confidential filing, ordering of goods, scanning and photocopying of sensitive information.
The post holder may be required to work at other locations to ensure equitable service delivery; therefore you will need the ability to travel across the Trust for work purposes when required.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
For further details / informal visits contact: Name: Louise Kirby Job title: Deputy Operational Admin Manager Email address: Telephone number:
The successful candidate will have excellent organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst remaining professional, empathetic and understanding to service users.
This is a community clinical support role, there is an expectation for the successful candidate to be flexible and support across the Community Division.
To provide robust administrative and clerical support to our School Health Team; and wider admin teams when required.
Ensure the delivery of the quality strategy within the designated area, incorporating establishment of systems and processes.
The role is varied, working within skill mix teams, where excellent communication and keyboard skills are essential. Duties include maintaining electronic records within the boundaries of the role, making and answering telephone calls and queries from patients/carers and health professionals in a clear, concise and professional manner. Excellent IT and keyboard skills and general office duties, including confidential filing, ordering of goods, scanning and photocopying of sensitive information.
The post holder may be required to work at other locations to ensure equitable service delivery; therefore you will need the ability to travel across the Trust for work purposes when required.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
For further details / informal visits contact: Name: Louise Kirby Job title: Deputy Operational Admin Manager Email address: Telephone number:
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
Useful skills for an Administrator:
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To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:
Technical Skills:
1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).
2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.
3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.
4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.
5. Record Keeping: Ability to maintain and manage physical and digital filing systems.
Soft Skills:
1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.
2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.
3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.
4. Problem-Solving: Capability to identify issues and provide practical solutions.
5. Teamwork: Willingness to work collaboratively with others in a team environment.
Interpersonal Skills:
1. Customer Service: Skills in dealing with clients and providing excellent service when required.
2. Professionalism: Maintaining a professional demeanor within the workplace.
3. Adaptability: Flexibility to adapt to changing situations and demands.
Additional Considerations:
- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.
- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.
- References: Good references from previous employers can enhance your application.
Continuous Learning:
- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.
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