Housing Options Officer - ABC11631inAberdeeninAberdeenPUBLISHED FRI 4 APR 2025
Opportunity to make a significant impact by preventing homelessness and supporting individuals in crisis.
Engagement with diverse individuals and families, providing valuable face-to-face assistance.
Collaboration with various agencies, enhancing networking and professional development.
Job stability with a permanent, full-time position within a reputable organization.
Commitment to equality, diversity, and inclusion, fostering a supportive work environment.
Flexible working arrangements to help balance personal and professional commitments.
Access to training and development opportunities to improve skills and service delivery.
Join Aberdeen City Council as a Housing Options Officer – ABC11631
Are you passionate about helping others and making a positive impact in your community? At Aberdeen City Council, we’re looking for a dedicated Housing Options Officer to join our team at Marischal College. In this full-time, permanent role, you’ll provide essential support to individuals seeking housing advice, helping them navigate their options and avoid homelessness. Your skill in conducting empathetic diagnostic interviews will be pivotal in assisting families and individuals to either remain in their homes or find new, suitable accommodation.
You don’t need to be an expert in housing legislation; what we value most is your ability to connect with people and understand their needs. You’ll collaborate with a range of agencies to deliver tailored advice and solutions, ensuring that those facing challenges receive the compassionate support they deserve. As a flexible and inclusive employer, we welcome applications from all backgrounds and offer a work-life balance that suits your lifestyle. If you’re ready to make a difference and empower vulnerable members of our community, we want to hear from you!
Opportunity to make a significant impact by preventing homelessness and supporting individuals in crisis.
Engagement with diverse individuals and families, providing valuable face-to-face assistance.
Collaboration with various agencies, enhancing networking and professional development.
Job stability with a permanent, full-time position within a reputable organization.
Commitment to equality, diversity, and inclusion, fostering a supportive work environment.
Flexible working arrangements to help balance personal and professional commitments.
Access to training and development opportunities to improve skills and service delivery.
Job Purpose
Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.
Location: Marischal College, Broad Street, Aberdeen
Duration: Permanent, Full Time
About The Role
The postholder is responsible for carrying diagnostic interviews with customers
seeking housing advice with the intention of resolving their issues to allow them to
remain in their home or to assist them in souring alternative accommodation in a
planned manner. The primary function of the post is to prevent households from
becoming homeless to reduce the need for crisis interventions. Where households
do become homeless the post holder is responsible for coordinating the council’s
response and leading customers through the process efficiently.
The Post Holder Needs To Hold As a Minimum
Educated to standard grade level or equivalent
The Postholder Is Able To Demonstrate
Skills and experience in:
Working with customers in face-to-face environments
Assessing and meeting the support needs of individuals
Working within the National Standards for Advice & Information framework to provide Type II Casework
Carrying out diagnostic interviews to identify customer’s problems and related issues
Understanding Of
Providing housing and homelessness prevention advice and information
Resettling households and tenancy sustainment
Housing and Homelessness related legislation
Working with related agencies (health, substance misuse, mental health, advice & information, social care & wellbeing, criminal justice, etc)
Working with related services provided by external agencies
Mediation
Aberdeen City Council’s Scheme of Allocations
The local housing market and social landlords operating in Aberdeen
Commitment To
Working with those with the most complex needs
Reflect on personal practice to improve service delivery
Trauma informed service delivery
About Us
Please see Job Profile for further details.
Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.
Flexible Working
We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident
We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact
Armed Forces
We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.
Guaranteed Interview Scheme
Role
We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:
Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.
Location: Marischal College, Broad Street, Aberdeen
Duration: Permanent, Full Time
About The Role
The postholder is responsible for carrying diagnostic interviews with customers
seeking housing advice with the intention of resolving their issues to allow them to
remain in their home or to assist them in souring alternative accommodation in a
planned manner. The primary function of the post is to prevent households from
becoming homeless to reduce the need for crisis interventions. Where households
do become homeless the post holder is responsible for coordinating the council’s
response and leading customers through the process efficiently.
The Post Holder Needs To Hold As a Minimum
Educated to standard grade level or equivalent
The Postholder Is Able To Demonstrate
Skills and experience in:
Working with customers in face-to-face environments
Assessing and meeting the support needs of individuals
Working within the National Standards for Advice & Information framework to provide Type II Casework
Carrying out diagnostic interviews to identify customer’s problems and related issues
Understanding Of
Providing housing and homelessness prevention advice and information
Resettling households and tenancy sustainment
Housing and Homelessness related legislation
Working with related agencies (health, substance misuse, mental health, advice & information, social care & wellbeing, criminal justice, etc)
Working with related services provided by external agencies
Mediation
Aberdeen City Council’s Scheme of Allocations
The local housing market and social landlords operating in Aberdeen
Commitment To
Working with those with the most complex needs
Reflect on personal practice to improve service delivery
Trauma informed service delivery
About Us
Please see Job Profile for further details.
Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.
Flexible Working
We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident
We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact
Armed Forces
We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.
Guaranteed Interview Scheme
Role
We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:
- have a disability
- are care-experienced and aged 16-29
- are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
- have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
- are New Scots aged 16-24 and are applying for any apprenticeships
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
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