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Ward ClerkinPortsmouthinPortsmouthPUBLISHED TUE 7 JAN 2025

Band 2: and 2 - £18,892 per annum GOOD SALARY 

GYMNHS

Portsmouth Hospitals University NHS TrustFollow Portsmouth Hospitals University NHS Trust

Opportunity to make a positive impact on patients and families in a fast-paced healthcare environment.
Part of a dedicated and motivated team in a forward-thinking department that emphasises teamwork and good customer care.
Strong support for professional development through a culture of education and training within Portsmouth Hospitals University NHS Trust.
Access to various staff benefits, including a free Park and Ride service, discounted wellness center memberships, and flexible working hours.
A diverse workplace that welcomes individuals from various backgrounds, enhancing community support and strengthening the hospital environment.
Engagement with a high volume of patients, providing a dynamic and varied work experience each day.
Opportunities to build strong communication skills and customer service experience while liaising with patients, families, and healthcare professionals.
The Portsmouth Hospitals University NHS Trust is seeking a motivated and flexible Ward Clerk for their Children's Assessment Unit. This part-time role, consisting of 30 hours per week on a fixed-term basis for 12 months, involves essential administrative tasks such as managing patient records, facilitating communication between patients, families, and staff, and ensuring the smooth operation of the ward reception desk. Applicants should have strong customer service skills, experience in an administrative setting, and a good level of computer literacy, with NHS experience being advantageous.

The ideal candidate should thrive in a busy environment, effectively manage competing priorities, and demonstrate a commitment to excellent patient care. Portsmouth Hospitals University Trust offers various staff benefits, including access to a wellness center, flexible working options, and discounted amenities, while promoting diversity and inclusion within its workforce.
Opportunity to make a positive impact on patients and families in a fast-paced healthcare environment.
Part of a dedicated and motivated team in a forward-thinking department that emphasises teamwork and good customer care.
Strong support for professional development through a culture of education and training within Portsmouth Hospitals University NHS Trust.
Access to various staff benefits, including a free Park and Ride service, discounted wellness center memberships, and flexible working hours.
A diverse workplace that welcomes individuals from various backgrounds, enhancing community support and strengthening the hospital environment.
Engagement with a high volume of patients, providing a dynamic and varied work experience each day.
Opportunities to build strong communication skills and customer service experience while liaising with patients, families, and healthcare professionals.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Ward Clerk:
To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
 


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