Call Handler / Administrator in Aberdeen inAberdeen PUBLISHED WED 8 JAN 2025 Jump to job information section
NHS Scotland rvrQq6u
Job description
We are looking for enthusiastic candidates who enjoy working in a fast paced environment. The candidates must have excellent communication, IT & organisational skills with a great attention to detail and be able to multi task.
The hours are Monday to Friday from 8am to 4pm.
Please apply in writing or by email with a CV and covering letter to
Susan Gillan
Practice Manager
Cove Bay Health Centre, Earns Heugh Road, Cove Bay, Aberdeen, AB12
Closing date – Friday 17th January 2025
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
The hours are Monday to Friday from 8am to 4pm.
Please apply in writing or by email with a CV and covering letter to
Susan Gillan
Practice Manager
Cove Bay Health Centre, Earns Heugh Road, Cove Bay, Aberdeen, AB12
Closing date – Friday 17th January 2025
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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Tell me about your experience as a call handler or administrator and how that experience would help you in this role at Cove Bay Health Centre.
Describe a time when you had to manage several tasks at once in a busy environment. How did you prioritise and what was the outcome?
How do you handle a distressed or angry patient on the phone who is demanding immediate attention? Give a specific example if you can.
Which IT systems and software have you worked with (for example clinical systems, appointment software, Microsoft Office)? How confident are you with data entry and basic troubleshooting?
Give an example of when your attention to detail prevented an error. What checks do you use to ensure your work is accurate?
1. 1. Tell me about your experience as a call handler or administrator and how that experience would help you in this role at Cove Bay Health Centre.
2. 2. Describe a time when you had to manage several tasks at once in a busy environment. How did you prioritise and what was the outcome?
3. 3. How do you handle a distressed or angry patient on the phone who is demanding immediate attention? Give a specific example if you can.
4. 4. Which IT systems and software have you worked with (for example clinical systems, appointment software, Microsoft Office)? How confident are you with data entry and basic troubleshooting?
5. 5. Give an example of when your attention to detail prevented an error. What checks do you use to ensure your work is accurate?
inAberdeen
57.1498908996582 -2.093752861022949 Aberdeen, Scotland, United Kingdom 
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