Patient Engagement Lead inStamford Bridge inStamford Bridge PUBLISHED THU 23 JAN 2025

Job Summary

UNLOCK YOUR BEST WORK LIFE

• MAKE A DIFFERENCE TO EVERY LIFE
  
  

We have an exciting opportunity for a Patient Engagement Lead to join the team here at HMP Full Sutton, a male Category A prison near Pocklington. HMP Full Sutton has capacity of around 600, and offers a unique working environment where no two days are the same!

This is a brand new, and rare opportunity to engage with prisoners and the wider healthcare team, making a real difference to patients and the healthcare they receive. You can really make this role your own! Although this is a standalone role, you will be working with the fantastic admin team of 3, the admin team manager and the Head of Healthcare, as well as the wider healthcare team, including clinical leads, nurses etc. Hours: This is a full time role, 37.5 hours per week, working 08:00 - 16:00 / 09:00 - 17:00. Salary: This position is full time , youll receive an annual salary of £26,775 - £28,690 per annum - depending on experience. How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

Main duties of the job

As our new Patient Engagement Lead, your responsibilities will vary. Some of your duties will include:

• Your main focus overall will be to encourage prisoners to engage with the healthcare team - encouraging them to attend appointments (and reduce non attendance), have vaccinations, tests etc
• Be the first point of contact for complaints, escalating where necessary
• Run patient focus groups, allowing patients to give feedback and raise concerns and listen to this to establish areas of improvement
• Speak to patients on a 1-1 basis to discuss complaints and feedback
• Work with patients across all pathways - primary care, mental, substance misuse
• You will be the champion for health promotion - liaising with prisoners and the wider healthcare team
• Listening to patient feedback and concerns, addressing where necessary and looking for solutions
  
  

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning

It Doesnt Stop There We Also Offer

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• 24/7 employee assistance helpline and financial assistance when you need it
  
  

About Us

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together
  
  

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Our New Patient Engagement Lead Will

• Be an excellent communicator - this really is key as you will be speaking to loots of different patients (age ranges, cultures etc) as well as healthcare staff onsite
• Ideally have experience within a prison or secure setting
• Have excellent time management skills, and be very organised
• Any complaints handling experience (from any industry) would be a bonus
• Any knowledge of healthcare would be beneficial
  
  

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If youre looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.

Date posted

20 January 2025

Pay scheme

Other

Salary

£26,775 to £28,690 a year £26,775 - £28,690 per annum - depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

1

Job locations

HMP Full Sutton

Full Sutton

York

Yorkshire

YO41 1PS

Job Description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

• MAKE A DIFFERENCE TO EVERY LIFE
  
  

We have an exciting opportunity for a Patient Engagement Lead to join the team here at HMP Full Sutton, a male Category A prison near Pocklington. HMP Full Sutton has capacity of around 600, and offers a unique working environment where no two days are the same!

This is a brand new, and rare opportunity to engage with prisoners and the wider healthcare team, making a real difference to patients and the healthcare they receive. You can really make this role your own! Although this is a standalone role, you will be working with the fantastic admin team of 3, the admin team manager and the Head of Healthcare, as well as the wider healthcare team, including clinical leads, nurses etc. Hours: This is a full time role, 37.5 hours per week, working 08:00 - 16:00 / 09:00 - 17:00. Salary: This position is full time , youll receive an annual salary of £26,775 - £28,690 per annum - depending on experience. How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities