Inpatient Scheduling Clerk - INTERNAL inNewport inNewport PUBLISHED SAT 4 JAN 2025

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD

An opportunity has arisen within the Orthopaedic Directorate for a Patient Scheduling Clerk with excellent organisational skills to work collaboratively with our nursing, medical and scheduling team. The role is pivotal in managing Orthopaedic surgery and will take responsibility for very high volume diaries.

You should be resilient, motivated, organised, work well under pressure and have exceptional communication skills. You will work closely with the consultants, nursing, scheduling and directorate management team to ensure that the Health Board access policy is adhered to and that all admin related Key Performance Indicators (KPIs) are met.

Main duties of the job

You will be working within a well established team and must demonstrate working alone and within a team environment.

Working under pressure and to strict deadlines.

In addition you will be a named contact point for your Consultant team, liaising with other departments, patients and relatives, as well as clinical colleagues to ensure that patient admissions are appropriately planned and managed.

The Post Holder Will

Work with other scheduling staff to ensure that there is efficient and effective use of available resources at all times.

Arrange admissions, and associated pre-operative assessment clinics and theatre lists.

Play a key central role within the services and is required to work in close liaison with NHS colleagues, patients and the general public.

Require knowledge of the RTT pathways to ensure patients are treated within their pathway without delay.

Ensure that cancellations are rebooked.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

This post is secondment for 12 months due to - meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Experience

Essential criteria

• Previous clerical experience
• Customer service/ working with the public experience
  
  

Desirable criteria

• Experience working in NHS admin setting
  
  

Qualifications And Knowledge

Essential criteria

• Good standard of education
• Knowledge of patient administration and other related systems such as WPAS, CWS and Ormis, acquired through experience and qualification at NVQ Level 3 or equivalent demonstrable knowledge and experience
• Computer Literate / experience working with data systems
• Good understanding of Microsoft Office and 365.
  
  

Desirable criteria

• ECDL qualification or equivalent
  
  

Skills and personal attributes

Essential criteria

• Good communication skills
• Ability to use initiative and meet deadlines
• Polite and professional telephone manner
• Ability to work well under pressure
• Ability to develop good and effective employee relationships
• Ability to work flexibility either as part of a team or using one’s own initiative to meet the needs of the service
  
  

Desirable criteria

• Ability to speak Welsh