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Ward Administrator with Mersey and West Lancashire Teaching Hospitals NHS Trust in Prescot, England, United Kingdom
Job Summary To work flexibly across identified wards dealing with staff and patients on a daily basis to aid the smooth running of the wards. To provide administrative support to the ward, making appointments and arrangements for staff, patients and relatives/carers as necessary. Previous applicants need not apply Main duties of the job Book outpatient appointments for patients Resolve patients, staff and visitor's problems adopting a courteous manner at all times Welcome patients to come into the ward/area and keep them updated on bed availability Chase HRS (Health Record Supplements) for all inpatients and ward attenders Ensure any ward attender or outpatient activity is accurately recorded on the PAS system Book flights and taxis for out of area patients Arrange accommodation for relatives where necessary Answer telephone calls and liaise with patients and relatives regarding admission, discharge and transfer Deliver and collect patients and staff mail within the ward Ensure adequate stationery is ordered in a timely manner and stored appropriately Organise ambulances for return and discharge of patients with North West Ambulance Service About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Date posted 09 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum, pro rata Contract Permanent Working pattern Part-time Reference number 409-6795673-A Job locations Whiston Hospital Warrington Road Prescot L35 5DR Job Description Job responsibilities KEY DUTIES Book outpatient appointments for patients Resolve patients, staff and visitors problems adopting a courteous manner at all times. Welcome patients to come into the ward/area and keep them updated on bed availability. Chase HRS (Health Record Supplements) for all inpatients and ward attenders Ensure any ward attender or outpatient activity is accurately recorded on the PAS system. Book flights and taxis for out of area patients Arrange accommodation for relatives where necessary. Answer telephone calls and liaise with patients and relatives regarding admission, discharge and transfer. Deliver and collect patients and staff mail within the ward. Ensure adequate stationery is ordered in a timely manner and stored appropriately. Organise ambulances for return and discharge of patients with North West Ambulance Service Create spread sheets for ward information as required. Request letters/patient information/medical records from other hospitals. Create high quality signs and documents relating to ward information. Report and follow up all IT faults to the IT helpdesk. Attend ward meetings and any relevant courses. Work with members of the multi-disciplinary team to maintain high standards of data quality, following the requirements of the Data Quality Policy as required. Provide clerical support to ward manager, including taking notes at meetings as necessary. Photocopy any necessary documentation as directed by the ward manager. Hand deliver any urgent diagnostic requests and pharmaceutical requests (TTOs) Make deliveries of key documents and/or other items to other areas of the hospital as required. Operate secure access to ward/relevant area, ensuring no unauthorised visitors or personnel enter the area. Print patient labels and wristbands. Adhere to all relevant Trust policies and guidelines. When covering for colleagues in specific areas eg AMU and ICU, Ward Administrators will have a requirement to cover duties described in the following addendum. Addendum To Standard Duties Ward Administrators employed to cover specific areas within the Trust will have a requirement to cover duties as described in the following addendum to duties: Direct Patient Access Areas and Specialist Areas (eg AMU, Delivery Suite, ICU) Prepare case note trolleys for three daily ward rounds. Generate up to date list of patients requiring medical review on other wards for Physician of the Day Provide emergency out of hours Ward Administrator support to the Care Group Provide clerical support, including taking minutes as required, to the Ward Manager and Matron Ensure Health Record Supplements are maintained. Collect documentation and enter information into speciality specific patient information systems (eg Critical Care Minimum Data Set and Intensive Care N