Opportunity to work in a dynamic healthcare environment, contributing to patient care and operational efficiency.
Engagement with a diverse range of staff, patients, and families, enhancing communication skills and teamwork.
Flexibility to work across different wards, providing a varied work experience and exposure to various healthcare specialties.
Involvement in critical administrative tasks that support smooth ward operations and improve patient experiences.
Being part of a reputable NHS Trust recognized for outstanding care and a positive work environment.
Access to ongoing training and professional development opportunities to enhance skills and career progression.
The Ward Administrator at Mersey and West Lancashire Teaching Hospitals NHS Trust will provide essential administrative support across various wards to facilitate their efficient operation. Key responsibilities include booking outpatient appointments, resolving queries from patients, staff, and visitors, and ensuring accurate documentation is maintained in the Patient Administration System (PAS). The role involves welcoming patients, managing transport and accommodation arrangements, handling mail, and ordering necessary office supplies. Additional tasks may include supporting ward management and collaboration with the multidisciplinary team to uphold data quality and assist with medical documentation as required.
This part-time, permanent position offers a salary of £23,615 per annum and is located at Whiston Hospital in Prescot. The Trust is committed to delivering Five Star Patient Care, serving over 600,000 people, with a diverse range of acute and community services. The role requires a courteous and organized individual who can maintain high standards of communication and administrative support in a fast-paced healthcare environment.
This part-time, permanent position offers a salary of £23,615 per annum and is located at Whiston Hospital in Prescot. The Trust is committed to delivering Five Star Patient Care, serving over 600,000 people, with a diverse range of acute and community services. The role requires a courteous and organized individual who can maintain high standards of communication and administrative support in a fast-paced healthcare environment.
Job Summary
To work flexibly across identified wards dealing with staff and patients on a daily basis to aid the smooth running of the wards. To provide administrative support to the ward, making appointments and arrangements for staff, patients and relatives/carers as necessary.
Previous applicants need not apply
Main duties of the job
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
09 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
409-6795673-A
Job locations
Whiston Hospital
Warrington Road
Prescot
L35 5DR
Job Description
Job responsibilities
KEY DUTIES
Addendum To Standard Duties
Ward Administrators employed to cover specific areas within the Trust will have a requirement to cover duties as described in the following addendum to duties:
Direct Patient Access Areas and Specialist Areas (eg AMU, Delivery Suite, ICU)
To work flexibly across identified wards dealing with staff and patients on a daily basis to aid the smooth running of the wards. To provide administrative support to the ward, making appointments and arrangements for staff, patients and relatives/carers as necessary.
Previous applicants need not apply
Main duties of the job
- Book outpatient appointments for patients
- Resolve patients, staff and visitor's problems adopting a courteous manner at all times
- Welcome patients to come into the ward/area and keep them updated on bed availability
- Chase HRS (Health Record Supplements) for all inpatients and ward attenders
- Ensure any ward attender or outpatient activity is accurately recorded on the PAS system
- Book flights and taxis for out of area patients
- Arrange accommodation for relatives where necessary
- Answer telephone calls and liaise with patients and relatives regarding admission, discharge and transfer
- Deliver and collect patients and staff mail within the ward
- Ensure adequate stationery is ordered in a timely manner and stored appropriately
- Organise ambulances for return and discharge of patients with North West Ambulance Service
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
- Rated Outstanding by CQC Inspection August 2
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
09 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
409-6795673-A
Job locations
Whiston Hospital
Warrington Road
Prescot
L35 5DR
Job Description
Job responsibilities
KEY DUTIES
- Book outpatient appointments for patients
- Resolve patients, staff and visitors problems adopting a courteous manner at all times.
- Welcome patients to come into the ward/area and keep them updated on bed availability.
- Chase HRS (Health Record Supplements) for all inpatients and ward attenders
- Ensure any ward attender or outpatient activity is accurately recorded on the PAS system.
- Book flights and taxis for out of area patients
- Arrange accommodation for relatives where necessary.
- Answer telephone calls and liaise with patients and relatives regarding admission, discharge and transfer.
- Deliver and collect patients and staff mail within the ward.
- Ensure adequate stationery is ordered in a timely manner and stored appropriately.
- Organise ambulances for return and discharge of patients with North West Ambulance Service
- Create spread sheets for ward information as required.
- Request letters/patient information/medical records from other hospitals.
- Create high quality signs and documents relating to ward information.
- Report and follow up all IT faults to the IT helpdesk.
- Attend ward meetings and any relevant courses.
- Work with members of the multi-disciplinary team to maintain high standards of data quality, following the requirements of the Data Quality Policy as required.
- Provide clerical support to ward manager, including taking notes at meetings as necessary.
- Photocopy any necessary documentation as directed by the ward manager.
- Hand deliver any urgent diagnostic requests and pharmaceutical requests (TTOs)
- Make deliveries of key documents and/or other items to other areas of the hospital as required.
- Operate secure access to ward/relevant area, ensuring no unauthorised visitors or personnel enter the area.
- Print patient labels and wristbands.
- Adhere to all relevant Trust policies and guidelines.
Addendum To Standard Duties
Ward Administrators employed to cover specific areas within the Trust will have a requirement to cover duties as described in the following addendum to duties:
Direct Patient Access Areas and Specialist Areas (eg AMU, Delivery Suite, ICU)
- Prepare case note trolleys for three daily ward rounds.
- Generate up to date list of patients requiring medical review on other wards for Physician of the Day
- Provide emergency out of hours Ward Administrator support to the Care Group
- Provide clerical support, including taking minutes as required, to the Ward Manager and Matron
- Ensure Health Record Supplements are maintained.
- Collect documentation and enter information into speciality specific patient information systems (eg Critical Care Minimum Data Set and Intensive Care N
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