Engagement with a diverse community of patients and staff daily, fostering relationships and enhancing patient care.
Flexibility in working across different wards, providing opportunities to gain varied experiences and skills.
Contributing to the smooth running of healthcare services, which can be highly rewarding and impactful.
Opportunities to develop strong administrative and organizational skills while supporting patients, staff, and relatives.
Being part of a highly rated and recognized institution, which brings a sense of pride and job security.
Involvement in a dynamic healthcare environment that prioritizes Five Star Patient Care and continual improvement.
The Ward Administrator role at St Helens & Knowsley Teaching Hospitals NHS Trust involves providing essential administrative support across various wards, ensuring efficient daily operations. Responsibilities include managing appointments for staff and patients, resolving inquiries from patients and visitors, and facilitating communications regarding admissions, discharges, and transfers. The position also entails logistical tasks such as booking transportation for patients, coordinating accommodations for relatives, and maintaining inventory of stationery supplies.
This role is crucial in maintaining a welcoming environment for patients, supporting their needs, and ensuring accurate recording of ward activities. The Trust is committed to delivering high-quality patient care across its numerous services and facilities, catering to a diverse population and aiming to provide a five-star experience for all patients. For further details, inquiries can be directed to the Ward Administrator Supervisor, Ashley Pennington.
This role is crucial in maintaining a welcoming environment for patients, supporting their needs, and ensuring accurate recording of ward activities. The Trust is committed to delivering high-quality patient care across its numerous services and facilities, catering to a diverse population and aiming to provide a five-star experience for all patients. For further details, inquiries can be directed to the Ward Administrator Supervisor, Ashley Pennington.
To work flexibly across identified wards dealing with staff and patients on a daily basis to aid the smooth running of the wards. To provide administrative support to the ward, making appointments and arrangements for staff, patients and relatives/carers as necessary.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
- Book outpatient appointments for patients
- Resolve patients, staff and visitor’s problems adopting a courteous manner at all times
- Welcome patients to come into the ward/area and keep them updated on bed availability
- Chase HRS (Health Record Supplements) for all inpatients and ward attenders
- Ensure any ward attender or outpatient activity is accurately recorded on the PAS system
- Book flights and taxis for out of area patients
- Arrange accommodation for relatives where necessary
- Answer telephone calls and liaise with patients and relatives regarding admission, discharge and transfer
- Deliver and collect patients and staff mail within the ward
- Ensure adequate stationery is ordered in a timely manner and stored appropriately
- Organise ambulances for return and discharge of patients with North West Ambulance Service
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
- Rated Outstanding by CQC Inspection August 2
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
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