Administration/ Clinical Support Worker inManchester inManchester PUBLISHED 16 NOV 2024
Band 2: ata per annum
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Actively support and assist in alleviating distress and anxiety of patients or carers, consistent with their personal beliefs and preferences.
Job SummaryThe Christie NHS Foundation Trust is looking to recruit enthusiastic, self-motivated and compassionate people to work on our hospital.
We are looking for people with experience in working in a customer service / health care or social setting how are highly motivated / caring / flexible with proven problem solving, communication and keyboard skills?
An exciting opportunity is now available to work in our admin and clerical team located in the transport department. The post holder will be responsible for assisting in the high-quality service provided to our patients and staff, as well as the efficient running of the service.
The post holder will also provide health care assistance to patients waiting in the hospital transport waiting area under supervision and guidance from other members of the team, collate, input and analyse basic patient data on a range of systems and web portals. The post holder must work within The Christie NHS Foundation Trust policies and Health & Safety legislation.
Hours are 30 per week on a flexible rota within a remit 8:00 am till 21:00 pm Monday to Friday/ occasional Saturday may be required.
Main duties of the job
Assist transport admin team with clerical duties, booking of non-emergency transport for patients to and from the Christie, booking patients ready and future transport appointments on the Ambulance Services portal, liaising with a number of transport providers.
Maintain cleanliness in the work environment, ensuring a clean and safe environment for patients, adhering to infection prevention control policies and guidance in line with Trust health and safety policies.
Be responsible for self and others through identifying risks and undertaking work activities in a safe manner.
Actively support and assist in alleviating distress and anxiety of patients or carers, consistent with their personal beliefs and preferences
Assist in refreshment service as required in line with Trust hygiene and food handling policy.
Assist patients in their mobility requirements, help move and position appropriately to maximise their physical comfort utilising equipment as directed by the multi professional team.
Assist, direct and escort patients/visitors where and when appropriate.
Assisting patients in gaining access to, and in the use of, appropriate toilet facilities
Undertake the Christie Care Certificate.
About Us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Date posted
31 October 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
413-86133-CSSS-LS-A
Job locations
Central Administration - E00040
Wilmslow Road
Manchester
M20 4BX
Job Description
Job responsibilities
DUTIES AND RESPONSIBILITIES
Planning and Service delivery
Co-ordinate and over-see the booking of non-emergency patient transport for patients to and from The Christie
Be able to work multi computer systems for example NWAS, WMAS (PTS Providers), taxi docket database, google maps, and the Trust Medway PAS system.
Plan and schedule volunteer drivers workloads
Maintain an electronic database of volunteer drivers work and taxi bookings.
Use own judgment to liaise with clinical staff regarding patient queries and the delivery of drugs, clinic bags and medical equipment in line with standard operating procedures (SOPs) etc.
Understand and apply medical terminology, hence ensuring the correct vehicle is allocated to deliver the patient to their destination.
Constantly review planned journeys to optimise routes.
Demonstrate good geographical knowledge for best cost efficiency.
Ensure all non-patient transport is accurately recorded in the transport data base.
Prioritise and manage own workload to meet patients needs
Work independently at times
To work to tight deadlines, reorganising schedules in own workload in order to achieve these deadlines.
Be the first point of contact for administration decisions on patient transport bookings.
Conduct and participate in regular surveys.
Provide assistance to other members of staff when problems or delays occur in transportation arrangements for patients, seeking guidance from the Support Manager where appropriate.
Cooperate with colleagues to achieve the most effective operation for daily workloads.
Financial Management & Business Planning
Provide volunteer drivers with invoices for each part of their journey.
Ensure where appropriate budget cost codes have been provided by relevant services.
Human Resources Management
Follow all relevant policy and legislation in relation to non-emergency patient transport including standing operating procedures relating to the service
Communication Skills
Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust.
To work as part of a team, to communicate effectively on a daily basis with all calibre of staff, and the general public.
Provide advice and guidance to patients in relation to their transport bookings whether it be face-face, telephone queries or via email.
Show compassion and understanding when exposed to destressing / emotional and unpleasant circumstances, taking per
Job Summary
The Christie NHS Foundation Trust is looking to recruit enthusiastic, self-motivated and compassionate people to work on our hospital.
We are looking for people with experience in working in a customer service / health care or social setting how are highly motivated / caring / flexible with proven problem solving, communication and keyboard skills?
An exciting opportunity is now available to work in our admin and clerical team located in the transport department. The post holder will be responsible for assisting in the high-quality service provided to our patients and staff, as well as the efficient running of the service.
The post holder will also provide health care assistance to patients waiting in the hospital transport waiting area under supervision and guidance from other members of the team, collate, input and analyse basic patient data on a range of systems and web portals. The post holder must work within The Christie NHS Foundation Trust policies and Health & Safety legislation.
Hours are 30 per week on a flexible rota within a remit 8:00 am till 21:00 pm Monday to Friday/ occasional Saturday may be required.
Main duties of the job
Assist transport admin team with clerical duties, booking of non-emergency transport for patients to and from the Christie, booking patients ready and future transport appointments on the Ambulance Services portal, liaising with a number of transport providers.
Maintain cleanliness in the work environment, ensuring a clean and safe environment for patients, adhering to infection prevention control policies and guidance in line with Trust health and safety policies.
Be responsible for self and others through identifying risks and undertaking work activities in a safe manner.
Actively support and assist in alleviating distress and anxiety of patients or carers, consistent with their personal beliefs and preferences
Assist in refreshment service as required in line with Trust hygiene and food handling policy.
Assist patients in their mobility requirements, help move and position appropriately to maximise their physical comfort utilising equipment as directed by the multi professional team.
Assist, direct and escort patients/visitors where and when appropriate.
Assisting patients in gaining access to, and in the use of, appropriate toilet facilities
Undertake the Christie Care Certificate.
About Us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Date posted
31 October 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
413-86133-CSSS-LS-A
Job locations
Central Administration - E00040
Wilmslow Road
Manchester
M20 4BX
Job Description
Job responsibilities
DUTIES AND RESPONSIBILITIES
Planning and Service delivery
Co-ordinate and over-see the booking of non-emergency patient transport for patients to and from The Christie
Be able to work multi computer systems for example NWAS, WMAS (PTS Providers), taxi docket database, google maps, and the Trust Medway PAS system.
Plan and schedule volunteer drivers workloads
Maintain an electronic database of volunteer drivers work and taxi bookings.
Use own judgment to liaise with clinical staff regarding patient queries and the delivery of drugs, clinic bags and medical equipment in line with standard operating procedures (SOPs) etc.
Understand and apply medical terminology, hence ensuring the correct vehicle is allocated to deliver the patient to their destination.
Constantly review planned journeys to optimise routes.
Demonstrate good geographical knowledge for best cost efficiency.
Ensure all non-patient transport is accurately recorded in the transport data base.
Prioritise and manage own workload to meet patients needs
Work independently at times
To work to tight deadlines, reorganising schedules in own workload in order to achieve these deadlines.
Be the first point of contact for administration decisions on patient transport bookings.
Conduct and participate in regular surveys.
Provide assistance to other members of staff when problems or delays occur in transportation arrangements for patients, seeking guidance from the Support Manager where appropriate.
Cooperate with colleagues to achieve the most effective operation for daily workloads.
Financial Management & Business Planning
Provide volunteer drivers with invoices for each part of their journey.
Ensure where appropriate budget cost codes have been provided by relevant services.
Human Resources Management
Follow all relevant policy and legislation in relation to non-emergency patient transport including standing operating procedures relating to the service
Communication Skills
Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust.
To work as part of a team, to communicate effectively on a daily basis with all calibre of staff, and the general public.
Provide advice and guidance to patients in relation to their transport bookings whether it be face-face, telephone queries or via email.
Show compassion and understanding when exposed to destressing / emotional and unpleasant circumstances, taking per
The Christie NHS Foundation Trust is looking to recruit enthusiastic, self-motivated and compassionate people to work on our hospital.
We are looking for people with experience in working in a customer service / health care or social setting how are highly motivated / caring / flexible with proven problem solving, communication and keyboard skills?
An exciting opportunity is now available to work in our admin and clerical team located in the transport department. The post holder will be responsible for assisting in the high-quality service provided to our patients and staff, as well as the efficient running of the service.
The post holder will also provide health care assistance to patients waiting in the hospital transport waiting area under supervision and guidance from other members of the team, collate, input and analyse basic patient data on a range of systems and web portals. The post holder must work within The Christie NHS Foundation Trust policies and Health & Safety legislation.
Hours are 30 per week on a flexible rota within a remit 8:00 am till 21:00 pm Monday to Friday/ occasional Saturday may be required.
Main duties of the job
Assist transport admin team with clerical duties, booking of non-emergency transport for patients to and from the Christie, booking patients ready and future transport appointments on the Ambulance Services portal, liaising with a number of transport providers.
Maintain cleanliness in the work environment, ensuring a clean and safe environment for patients, adhering to infection prevention control policies and guidance in line with Trust health and safety policies.
Be responsible for self and others through identifying risks and undertaking work activities in a safe manner.
Actively support and assist in alleviating distress and anxiety of patients or carers, consistent with their personal beliefs and preferences
Assist in refreshment service as required in line with Trust hygiene and food handling policy.
Assist patients in their mobility requirements, help move and position appropriately to maximise their physical comfort utilising equipment as directed by the multi professional team.
Assist, direct and escort patients/visitors where and when appropriate.
Assisting patients in gaining access to, and in the use of, appropriate toilet facilities
Undertake the Christie Care Certificate.
About Us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Date posted
31 October 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
413-86133-CSSS-LS-A
Job locations
Central Administration - E00040
Wilmslow Road
Manchester
M20 4BX
Job Description
Job responsibilities
DUTIES AND RESPONSIBILITIES
Planning and Service delivery
Co-ordinate and over-see the booking of non-emergency patient transport for patients to and from The Christie
Be able to work multi computer systems for example NWAS, WMAS (PTS Providers), taxi docket database, google maps, and the Trust Medway PAS system.
Plan and schedule volunteer drivers workloads
Maintain an electronic database of volunteer drivers work and taxi bookings.
Use own judgment to liaise with clinical staff regarding patient queries and the delivery of drugs, clinic bags and medical equipment in line with standard operating procedures (SOPs) etc.
Understand and apply medical terminology, hence ensuring the correct vehicle is allocated to deliver the patient to their destination.
Constantly review planned journeys to optimise routes.
Demonstrate good geographical knowledge for best cost efficiency.
Ensure all non-patient transport is accurately recorded in the transport data base.
Prioritise and manage own workload to meet patients needs
Work independently at times
To work to tight deadlines, reorganising schedules in own workload in order to achieve these deadlines.
Be the first point of contact for administration decisions on patient transport bookings.
Conduct and participate in regular surveys.
Provide assistance to other members of staff when problems or delays occur in transportation arrangements for patients, seeking guidance from the Support Manager where appropriate.
Cooperate with colleagues to achieve the most effective operation for daily workloads.
Financial Management & Business Planning
Provide volunteer drivers with invoices for each part of their journey.
Ensure where appropriate budget cost codes have been provided by relevant services.
Human Resources Management
Follow all relevant policy and legislation in relation to non-emergency patient transport including standing operating procedures relating to the service
Communication Skills
Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust.
To work as part of a team, to communicate effectively on a daily basis with all calibre of staff, and the general public.
Provide advice and guidance to patients in relation to their transport bookings whether it be face-face, telephone queries or via email.
Show compassion and understanding when exposed to destressing / emotional and unpleasant circumstances, taking per
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Manchester is a major city in the northwest of England, known for its rich industrial heritage, vibrant cultural scene, and significant contributions to music, sport, and innovation. Here are some key aspects of Manchester:
History
- Industrial Revolution: Manchester played a pivotal role during the Industrial Revolution, becoming a global center for textile manufacture and earning the nickname "Cottonopolis" due to its cotton industry. The development of the Manchester Ship Canal in the 1890s also facilitated trade and commerce.
- Post-War Decline and Regeneration: Following the decline of the textile industry in the mid-20th century, Manchester faced economic challenges. However, in recent decades, the city has undergone significant regeneration, with a focus on cultural, educational, and commercial development.
Culture
- Music: Manchester has a vibrant music scene and is known for producing influential bands and artists, including The Smiths, Oasis, and Joy Division. The city hosts various music festivals and events throughout the year.
- Theatre and Arts: The city is home to renowned venues such as the Royal Exchange Theatre and the Manchester Art Gallery. The Manchester International Festival, held every two years, showcases innovative performances and installations from local and international artists.
- Sport: Manchester is famous for its sports culture, particularly football. It is home to two of the English Premier League's most successful clubs: Manchester United and Manchester City. The city also hosts various sporting events and is a center for athletics and rugby.
Education and Innovation
- Universities: Manchester is home to several prestigious universities, including the University of Manchester and Manchester Metropolitan University, which contribute to the city's reputation as a hub for education and research.
- Science and Technology: The city has a strong focus on science and technology, with numerous research institutions and businesses in the fields of health, materials science, and engineering.
Economy
- Diverse Economy: Manchester’s economy is diverse, with strengths in sectors such as finance, digital technology, healthcare, and logistics. The city has seen growth in startups and innovation in recent years, particularly in the tech sector.
Attractions
- Historical Landmarks: Notable landmarks include Manchester Town Hall, with its stunning Gothic architecture, and the John Rylands Library, a stunning neo-Gothic building that houses a significant collection of rare books and manuscripts.
- Museums: The Science and Industry Museum, reflecting Manchester's industrial past, and the Museum of Manchester offer insights into the city's history and culture.
- Shopping and Dining: Manchester boasts a vibrant shopping scene, including the famous Trafford Centre and the Northern Quarter, known for its independent shops, cafes, and restaurants.
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