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Patient Pathway Administrator with Kingston and Richmond NHS Foundation Trust in Kingston Upon Thames, England, United Kingdom
Job Summary An exciting opportunity has become available within the Trust for a number of Patient Pathway Administrator roles spanning across our General Surgery, Urology, Endoscopy & Gastroenterology departments. The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly within given timescales NB. The Endoscopy dept. has three evenings upto 8pm, with some occasional Saturdays, 8-4, both on a rota basis. Main duties of the job ***Please see the attached supporting document/s which contains more information about the role in the job description and person specification*** About Us Your growth and personal happiness matters to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation. To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities. Working for your organisationKingston & Richmond Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country - close to Londonyet surrounded by royal parks, historic buildings and the River Thames.We employ 3,300+ staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment servicesand we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternityservices. Date posted 08 January 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year pa pro rata incl. HCAS (Outer) Contract Permanent Working pattern Full-time Reference number 396-NN-6873186-A&C-Y Job locations Kingston Hospital Galsworthy Road Kingston Upon Thames KT2 7QB Job Description Job responsibilities ***Please see the attached supporting document/s which contains more information about the role in the job description and person specification*** Responsibilities Job description Job responsibilities ***Please see the attached supporting document/s which contains more information about the role in the job description and person specification*** Person Specification IT Literate Essential Experience working with Microsoft Office Applications Desirable Experience working with NHS booking systems Experience working in a office enviroment Essential Experience working in a office enviroment Desirable Experience working in a NHS enviroment Education Essential GCSE's or equivalent Desirable Additional Administrative/ Customer service related qualifications Person Specification IT Literate Essential Experience working with Microsoft Office Applications Desirable Experience working with NHS booking systems Experience working in a office enviroment Essential Experience working in a office enviroment Desirable Experience working in a NHS enviroment Education Essential GCSE's or equivalent Desirable Additional Administrative/ Customer service related qualifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kingston and Richmond NHS Foundation Trust Address Kingston Hospital Galsworthy Road Kingston Upon Thames KT2 7QB Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)