To work as a Support Medical Secretary in the UK, you will need a combination of technical, administrative, and interpersonal skills. Here are some key skills and qualifications that are generally required:
1. Administrative Skills
- Proficiency in general office procedures: managing schedules, filing systems, and office equipment.
- Experience with record-keeping and document management.
2. Technical Skills
- Proficiency in computer software, especially Microsoft Office (Word, Excel, Outlook).
- Familiarity with electronic health record (EHR) systems and medical software specific to the healthcare setting.
3. Communication Skills
- Strong verbal and written communication skills for interacting with medical staff, patients, and other stakeholders.
- Ability to convey information clearly and respectfully, particularly in sensitive situations.
4. Interpersonal Skills
- Excellent customer service skills to handle patient inquiries and concerns effectively.
- Ability to work as part of a team and build relationships with clinical staff and patients.
5. Organizational Skills
- Strong organizational and time-management skills to prioritize tasks effectively.
- Attention to detail to ensure accurate documentation and patient records.
6. Confidentiality and Ethical Standards
- Understanding of patient confidentiality laws (e.g., GDPR, Data Protection Act) and ethical standards in healthcare.
- Ability to handle sensitive information discreetly and professionally.
7. Knowledge of Medical Terminology
- Familiarity with medical terminology, procedures, and diagnoses will be beneficial for effective communication and documentation.
8. Problem-Solving Skills
- Ability to identify problems and find solutions quickly, especially in a fast-paced environment.
9. Adaptability and Flexibility
- Willingness to adapt to changes in procedures, technology, and healthcare regulations.
10. Professional Development
- Ongoing commitment to learning and adapting to new practices in the healthcare and administrative fields.
Qualifications
While formal qualifications may vary, a typical requirement includes:
- A Level 2 or Level 3 diploma in business administration or a related field.
- Previous experience in a medical environment or as an administrative assistant may be preferred.
Additional Considerations
- You might consider specific training or certifications related to medical administration, such as the Level 2 Certificate in Healthcare Support Services or similar qualifications.