Support Worker Liverpool University Hospitals NHS Foundation Trust inLiverpool inLiverpool PUBLISHED
SUN 5 JAN 2025
Band 4
CANCER FAMILY MATERNITY MULTI-DISCIPLINARY NHS
River Alliance of Wisconsin rVvdDTtw
Opportunity to work as part of a dedicated team within a prestigious NHS Foundation Trust, contributing to improved patient care.
Involvement in multi-disciplinary management of cancer patients, enhancing job satisfaction through impactful work.
Access to continuous professional development and training opportunities within a large healthcare organisation.
Engagement in patient advocacy, ensuring patients receive appropriate support and information tailored to their needs.
Possibility to work flexibly, accommodating personal work-life balance while serving essential healthcare roles.
Collaboration with a variety of healthcare professionals, enriching experience and fostering networking opportunities.
The role of Band 4 Cancer Support Worker at Liverpool University Hospitals NHS Foundation Trust involves providing essential support within the Cellular Pathology Medical Secretariat to coordinate the care and management of cancer patients. Responsibilities include assessing patient information needs, organizing communication among healthcare providers, maintaining accurate patient databases, collecting data for audits, and facilitating access to diagnostic care and advocacy support. Candidates should have experience with cancer patients or chronic conditions and possess strong literacy, communication, IT, and organisational skills, working flexibly within a dedicated healthcare team.
As part of a larger NHS group, which includes various hospitals and specialized services, the Trust is focused on enhancing patient care in Merseyside. The role requires collaboration with clinicians, management, and service users, with duties that include addressing inquiries, monitoring patient pathways, triaging calls, and providing basic advice. The position is integral to improving the experiences and outcomes for cancer patients within the Trust's care network.
As part of a larger NHS group, which includes various hospitals and specialized services, the Trust is focused on enhancing patient care in Merseyside. The role requires collaboration with clinicians, management, and service users, with duties that include addressing inquiries, monitoring patient pathways, triaging calls, and providing basic advice. The position is integral to improving the experiences and outcomes for cancer patients within the Trust's care network.
This is an exciting opportunity for a motivated and experienced Band 4 Cancer Support Worker to be involved as a key member of the Cellular Pathology Medical Secretariat in a new approach to co-ordinating the care and multi-disciplinary management of histopathology and cytopathology Cancer patients.
You will be skilled in assessing and meeting individual patient information needs, whilst facilitating access for all patients to timely access to diagnostic Care Plan being sensitive to assessing requirement for e.g. benefits advice, family support and advocacy support.
You will facilitate the organisation of, and contribute to, project steering group meetings. You will support data collection and record keeping including patient experience metrics for audit purposes and to facilitate project evaluation.
Applicants should possess excellent literacy, communication, IT and organisational skills and should be prepared to work within a flexible working environment. Previous experience working clinically with patients with cancer or other types of chronic life changing conditions is essential.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Womens NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Womens Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UKs largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Womens, visit theircareers page.
Key Duties And Responsibilities
The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust
Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
Organising incoming and outgoing mail both paper and electronic.
Maintain an accurate database of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.
Liaise with GPs/cancer services as appropriate.
Liaise with service users and other consultants secretaries.
Specifically assist the Cellular Pathology service in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent needs.
Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways,
Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the Cellular Pathology management team when non routine and refer complex decisions to the team for assessment and review.
Provide basic telephone advice and refer on or sign-post to other sources of support
Any other appropriate task as allocated by the Medical Secretariat Office Manager.
This advert closes on Tuesday 7 Jan 2025
You will be skilled in assessing and meeting individual patient information needs, whilst facilitating access for all patients to timely access to diagnostic Care Plan being sensitive to assessing requirement for e.g. benefits advice, family support and advocacy support.
You will facilitate the organisation of, and contribute to, project steering group meetings. You will support data collection and record keeping including patient experience metrics for audit purposes and to facilitate project evaluation.
Applicants should possess excellent literacy, communication, IT and organisational skills and should be prepared to work within a flexible working environment. Previous experience working clinically with patients with cancer or other types of chronic life changing conditions is essential.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Womens NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Womens Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UKs largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Womens, visit theircareers page.
Key Duties And Responsibilities
The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust
Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
Organising incoming and outgoing mail both paper and electronic.
Maintain an accurate database of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.
Liaise with GPs/cancer services as appropriate.
Liaise with service users and other consultants secretaries.
Specifically assist the Cellular Pathology service in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent needs.
Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways,
Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the Cellular Pathology management team when non routine and refer complex decisions to the team for assessment and review.
Provide basic telephone advice and refer on or sign-post to other sources of support
Any other appropriate task as allocated by the Medical Secretariat Office Manager.
This advert closes on Tuesday 7 Jan 2025
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More about CANCER
Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease. Learn more...
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