Orthodontic Booking Clerk - INTERNAL inNewport inNewport PUBLISHED SAT 4 JAN 2025

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

The Orthodontic Booking Office is looking for a friendly, caring and motivated individual to join the team to provide excellent service to our patients. This role will involve booking a range of outpatient diagnostic tests, managing a waiting list, answering telephone queries and working in accordance the Welsh Government RTT guidelines.

Main duties of the job

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD

This is an exciting opportunity to work in this varied role. You will have excellent communication skills especially working with the general public, as well as being dedicated to providing an efficient and effective service. You will be working closely with members of the Orthodontic team in order to ensure patients are seen in a timely manner.

We are looking for someone who is IT literate, able to meet deadlines and also has excellent attention to detail. Knowledge of the Welsh Pas system and RTT guidelines would be advantageous. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference.

Please note that we will only accept applications from staff currently employed by Aneurin Bevan University Local Health Board.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Skills and Attributes

Essential criteria

• Good communication skills
• Ability to use initiative and meet deadlines
• Polite and professional telephone manner
• Ability to develop good and effective employee relationships
• Ability to work flexibility either as part of a team or using one’s own initiative to meet the needs of the service
  
  

Desirable criteria

• Ability to speak Welsh
  
  

Experience

Essential criteria

• Previous clerical experience
• Customer service/ working with the public experience
  
  

Desirable criteria

• Experience working in NHS admin setting
  
  

Qualifications And Knowledge

Essential criteria

• Good standard of education
• Knowledge of patient administration and other related systems such as WPAS and CWS , acquired through experience and qualification at NVQ Level 3 or equivalent demonstrable knowledge and experience
• Computer Literate / experience working with data systems
• Good understanding of Microsoft Office and 365.
  
  

Desirable criteria

• ECDL or equivalent IT Qualification