HM Revenue & Customs r602WIxF
Opportunity for Career Progression, HMRC offers clear paths for advancement within the organization and the wider Civil Service, making it an excellent starting point for your career.
Meaningful Work, As a Customer Service Advisor, you contribute to vital public services by ensuring citizens pay the correct amount of tax and receive necessary financial support.
Comprehensive Training and Development, No prior experience is needed as the role comes with robust training programs to equip you with the skills to excel.
Supportive Work Environment, HMRC fosters an inclusive culture emphasizing work-life balance, which enhances job satisfaction.
Flexible Working Options, The role allows for hybrid working arrangements, giving employees the option to work from home and manage their schedules effectively.
Generous Annual Leave, Starting at 25 days of leave, increasing with service, employees enjoy ample time off to recharge.
Competitive Salary and Pension Benefits, With a starting salary of £26,637 and significant pension contributions, the financial package is attractive for long-term financial stability.
The Customer Service Advisor position at HM Revenue & Customs (HMRC) in Cardiff entails being the first point of contact for customers seeking assistance with tax-related inquiries via phone, email, or web chat. This role is essential in providing clear and efficient support to help customers navigate their financial obligations, including payments and addressing any issues that arise. HMRC is committed to training and development, offering a structured pathway for career advancement while fostering a supportive and inclusive work environment that emphasises work-life balance.
Ideal candidates will possess strong verbal and written communication skills and a passion for helping others, with the ability to handle various customer conversations. Although prior experience is not required, applicants should be comfortable discussing financial matters and managing customer records. The role involves flexible shift patterns, limited weekend work, and the possibility of hybrid work arrangements after initial training. Alongside a salary of £26,637, employees benefit from generous leave allowances and contributions to a Civil Service pension scheme.
Ideal candidates will possess strong verbal and written communication skills and a passion for helping others, with the ability to handle various customer conversations. Although prior experience is not required, applicants should be comfortable discussing financial matters and managing customer records. The role involves flexible shift patterns, limited weekend work, and the possibility of hybrid work arrangements after initial training. Alongside a salary of £26,637, employees benefit from generous leave allowances and contributions to a Civil Service pension scheme.
Location
Cardiff
About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK’s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year.
Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.
We’re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question . Questions relating to an individual application must be emailed as detailed later in this advert.
Job Description
Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.
HMRC is seeking a dedicated Customer Service Advisor to join our team.
You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.
Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.
We’ll invest in you by providing structured training, development opportunities and a clear path for advancement.
We are proud of our supportive, inclusive culture here at HMRC, with an emphasis on work-life balance.
The work we do is meaningful, from supporting public services to ensuring the timely payment of benefits. We impact society positively; and by joining us, you’ll contribute to a greater cause.
Role Overview: As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.
Responsibilities:
You can find out more about what it’s like being a Customer Service Advisor at HMRC on the Civil Service Careers website .
Watch these videos to find out more about Customer Service roles at HMRC:
Our Professions – Customer Service Advisor at HMRC
Our Professions – Customer Services Group at HMRC
Our Customer Service Advisor role - all you need to know
Person specification
What are we looking for?
No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers.
You will also need to be comfortable writing up notes, as this is mainly a phone-based role.
We are looking for individuals with the drive and passion to make a difference to people’s lives, and need people:
You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year.
The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts.
On the days you attend the office, you will be working in the location shown in the title heading of this advert.
As a flexible employer, we will consider part-time requests. (Part-time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request). However we do require you to complete your training in the office on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm.
Benefits
Alongside your salary of £26,637, HM Revenue and Customs contributes £7,716 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Cardiff
About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK’s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year.
Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.
We’re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question . Questions relating to an individual application must be emailed as detailed later in this advert.
Job Description
Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.
HMRC is seeking a dedicated Customer Service Advisor to join our team.
You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.
Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.
We’ll invest in you by providing structured training, development opportunities and a clear path for advancement.
We are proud of our supportive, inclusive culture here at HMRC, with an emphasis on work-life balance.
The work we do is meaningful, from supporting public services to ensuring the timely payment of benefits. We impact society positively; and by joining us, you’ll contribute to a greater cause.
Role Overview: As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.
Responsibilities:
- Speaking to customers on the phone, helping them with their questions or issues.
- Helping customers to pay the correct amount of tax at the right time.
- Taking payments by phone and via our online services.
- Creating customer records and keeping them up to date.
- Using webchat and email to support our customers online
- Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns.
You can find out more about what it’s like being a Customer Service Advisor at HMRC on the Civil Service Careers website .
Watch these videos to find out more about Customer Service roles at HMRC:
Our Professions – Customer Service Advisor at HMRC
Our Professions – Customer Services Group at HMRC
Our Customer Service Advisor role - all you need to know
Person specification
What are we looking for?
No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers.
You will also need to be comfortable writing up notes, as this is mainly a phone-based role.
We are looking for individuals with the drive and passion to make a difference to people’s lives, and need people:
- With great verbal and written communication skills in English (and Welsh where required)
- dedicated to providing brilliant customer service
- with a can-do attitude and passion for supporting people
- with a resilience to work in a demanding and rewarding environment
- with the ability to provide information quickly and clearly
- comfortable in handling various types of conversations
- to have basic maths skills.
You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year.
The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts.
On the days you attend the office, you will be working in the location shown in the title heading of this advert.
As a flexible employer, we will consider part-time requests. (Part-time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request). However we do require you to complete your training in the office on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm.
Benefits
Alongside your salary of £26,637, HM Revenue and Customs contributes £7,716 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
inCardiff
51.48370742797852 -3.16809630393982 Cardiff, Wales, United Kingdom 
Locations
are approximate.
Learn more
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more