Therapy Services Booking Administrator inCaerleon inCaerleon PUBLISHED
SUN 29 DEC 2024
Opportunity to work in a vital role within a multi-award winning NHS organization, enhancing patient care and service delivery.
Access to extensive training and development opportunities, including professional qualifications and management development programs.
Support for flexible working arrangements, promoting a healthy work-life balance.
Be part of a supportive team environment, where good communication and collaboration are prioritized.
Engage with the community and contribute to a health board that serves a population of 650,000, impacting many lives positively.
Possibility of working in a bilingual setting, with encouragement for Welsh speakers and support for diverse applicants.
Receive a competitive benefits package that includes occupational health support and well-being initiatives.
The Therapy Services Booking Administrator role at Aneurin Bevan University Health Board in Caerleon is designed for a proactive, organized individual with strong communication skills to manage patient bookings and waiting lists within the Therapy Services Booking Centre. Key responsibilities include ensuring compliance with Welsh Government guidelines across various departments, including Weight Management and Occupational Therapy. Applicants should possess administrative experience, proficiency in Microsoft Office applications, and ideally familiarity with the Health Board's IT systems.
The position offers a supportive work environment with opportunities for professional growth and flexibility, catering to a diverse workforce. Applicants are encouraged to register their interest promptly, as the vacancy may close at any time, and Welsh language skills are considered a plus but not mandatory. The health board promotes high-quality care and well-being initiatives, making it an attractive workplace for individuals seeking to contribute to public health services.
The position offers a supportive work environment with opportunities for professional growth and flexibility, catering to a diverse workforce. Applicants are encouraged to register their interest promptly, as the vacancy may close at any time, and Welsh language skills are considered a plus but not mandatory. The health board promotes high-quality care and well-being initiatives, making it an attractive workplace for individuals seeking to contribute to public health services.
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
We are looking to recruit an enthusiastic and well-motivated individual to join our Team in the the Therapy Services Booking Centre. This is a vital role within the Therapy Services Booking Centre and requires you to be a committed, motivated, organised, and a pro-active individual.
Working as part of a team, based you will need to possess and demonstrate excellent communication skills with the ability to work under pressure and to tight deadlines.
This role requires experience in working in a administrative role. You will be required to be computer literate with experience of Microsoft systems such as Outlook, Word and Excel. A good working knowledge of the Health Boards IT systems including WelshPAS is desirable.
Main duties of the job
The Therapy Services' Booking Administrator role undertakes the waiting list management and patient focused booking in accordance with WG guidelines for the departments of Weight Management, Dietetics, Occupational Therapy and Symptom Management Service
The ability to speak Welsh is desirable for this post; Welsh and /or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Education/Qualification
Essential criteria
Essential criteria
Essential criteria
Essential criteria
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
We are looking to recruit an enthusiastic and well-motivated individual to join our Team in the the Therapy Services Booking Centre. This is a vital role within the Therapy Services Booking Centre and requires you to be a committed, motivated, organised, and a pro-active individual.
Working as part of a team, based you will need to possess and demonstrate excellent communication skills with the ability to work under pressure and to tight deadlines.
This role requires experience in working in a administrative role. You will be required to be computer literate with experience of Microsoft systems such as Outlook, Word and Excel. A good working knowledge of the Health Boards IT systems including WelshPAS is desirable.
Main duties of the job
The Therapy Services' Booking Administrator role undertakes the waiting list management and patient focused booking in accordance with WG guidelines for the departments of Weight Management, Dietetics, Occupational Therapy and Symptom Management Service
The ability to speak Welsh is desirable for this post; Welsh and /or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Education/Qualification
Essential criteria
- Good standard of education to level of GCSE or NVQ or equivalent.
- Knowledge of administrative procedures and systems,
- Evidence of continuous professional development
- Customer service training
Essential criteria
- Previous clerical experience and administration processes
- Experience of dealing with the general public
- Detailed knowledge of Myrddin & CWS
- Proficient in use of software packages including Microsoft Word, Excel and Outlook
- Knowledge of WG guidelines in relation to waiting times
- Understanding of Health Board policies and procedures including HR
Essential criteria
- Excellent communication skills
- Polite and professional telephone manner
- Empathy, tact and diplomacy when dealing with difficult situations
- Flexible approach to the needs of the service
- Ability to work and problem solve under pressure whilst achieving targets
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
- Remain professional at all times
- Ability to develop good and effective employee relations
Essential criteria
- Flexible approach to the needs of the service
- Demonstrate a commitment to achieving high quality standards of work.
- Welsh Language Skills.
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