Audiology Scheduling clerk inBlaenau Gwent inBlaenau Gwent PUBLISHED
SAT 4 JAN 2025
Opportunity to make a positive impact on patient care by efficiently managing waiting lists and appointment scheduling in Audiology.
Support from a multi-award-winning NHS organization that values employees, ensuring a trusted and valued workplace environment.
Flexible working arrangements promoting a healthy work-life balance, which can help in managing personal and professional commitments.
Comprehensive training and development opportunities, including mandatory training and professional career pathways, allowing for continuous personal growth.
The role requires effective communication and teamwork, fostering collaboration with various medical professionals and enhancing interpersonal skills.
Engagement with a broader healthcare strategy (Clinical Futures) that aims to deliver high quality care and improve health outcomes for the community.
Job stability and security within the NHS framework, as well as the chance to contribute to pioneering new ways of working in healthcare.
The Audiology Scheduling Clerk at Aneurin Bevan University Health Board in Blaenau Gwent will play a crucial role in managing audiology community waiting lists, booking systems, and pathway management to ensure optimum clinic utilisation. The position requires maintaining effective communication with the Head of Paediatric Audiology while efficiently handling appointments for both new and follow-up patients. Responsibilities include managing cancellations, ensuring adherence to national RTT targets, and utilizing patient-focused booking methods to minimize missed appointments. The clerk will be responsible for accurate data management, adherence to booking policies, and maintaining high standards of service.
Candidates should possess strong organisational skills, with the ability to prioritize tasks without direct supervision and engage professionally with patients and internal staff. The role offers a supportive work environment within a multi-award-winning NHS organisation, emphasizing career development, a healthy work-life balance, and ongoing training opportunities. Fluency in Welsh and/or English is welcomed, reflecting the Health Board’s commitment to inclusivity and community-focused care.
Candidates should possess strong organisational skills, with the ability to prioritize tasks without direct supervision and engage professionally with patients and internal staff. The role offers a supportive work environment within a multi-award-winning NHS organisation, emphasizing career development, a healthy work-life balance, and ongoing training opportunities. Fluency in Welsh and/or English is welcomed, reflecting the Health Board’s commitment to inclusivity and community-focused care.
The post holder will support the management of the Audiology community waiting lists, Partial booking systems, RTT targets and Pathway management. An up-to-date knowledge of Audiology clinics will be required to enable the post holder to make, amend and cancel appointments both new and follow-up to allow optimum clinic utilisation. The post holder will work closely with the scheduling team and cross cover as and when required. The post holder will work closely with the Head of Paediatric Audiology.. Organise own day to day work tasks and activity without direct supervision, prioritising workload according to predefined timescales and targets.
Welsh and/or English speakers are equally welcome to apply
Key Responsibilities
Ensure patients are assigned to the right clinic first time
Ensure an efficient telephone service is maintained
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job Details
Support the utilisation of booking slots so that capacity is utilised to the maximum. Manage clinics to maintain optimum clinic utilisation. Any under-utilisation to be reported immediately to the Head of Paediatric Audiology.
Analyse patients referrals and make judgement on whether appropriate for direct access to Audiology, seeking clarification from senior clerical staff when needed. Make administrative decisions on patient appointments and analyse patient appointment data.
Any cancellations are to be undertaken following the set criteria for the speciality. Attention should be given to waiting time and RTT targets. Patients must be rebooked within specified time scales. Any problems meeting this criteria, including late cancellations, should be highlighted immediately to the Head of Audiology/Deputy
Ensure that all appointments are booked in line with the current Partial Booking Policies and booking criteria.
Monitor waiting lists & cancellations.
Waiting Lists Must Be Run Weekly And Checked For Accuracy In Relation To Rules Surrounding Waiting List Auditing. The Key Elements Being
Partial Booking
Application of DNA /CNAs, cancellations etc
Duplicate entries
Outstanding bookings
Application of priorities.
Ensure that standards are met for the notification or acknowledgement of appointments and confirmation letters that are sent to patients according to set criteria and protocols.
Deal with telephone queries from both internal and external agencies in a professional manner in accordance with Data Protection and statutory policies and procedures.
Deal with all enquiries and complaints promptly and sympathetically, adhering to the ABUHB standard operating procedure and inform Head of Audiology of any problems immediately.
Ensure that any patient demographic changes are made at the time of the call.
Maintain good communication and liaison with other staff, wards, departments and the general public.
Liaise with Clinicians as regards removing patients from the waiting lists as per protocols.
Action CNA (Cannot attend appointment,) DNA (Did not attend for appointment) & NFA (Cancel appointment completely no further appointment) as per protocols.
Record accurate complete information for all patients on relevant databases
Be responsible for covering colleagues during periods of annual leave and sickness.
Have full understanding of Guide to Good Practice and Service Standards.
Follow all protocols and standards, manual and computerised, ensuring these are undertaken accurately within agreed time scales.
Keep abreast of current Welsh Government (WG) definitions and guidelines and RTT targets.
Care of office equipment and maintenance of office stock control. Coordinate minor works repairs for departmental property and equipment. Requisition office stock and Audiology equipment repairs through Oracle system.
Be flexible to the needs of the service to ensure smooth running of the department.
Actively participate in the duties of the department as required.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh and/or English speakers are equally welcome to apply
Key Responsibilities
- Ensure RTT waiting list are managed effectively
- Ensure clinic capacity is utilised and cancellations are kept to a minimum
- Ensure Audiology waiting lists are managed appropriately
- Communicate regularly with Head of Paediatric Service
- Ensure all appointments are booked within internal and national targets
Ensure patients are assigned to the right clinic first time
Ensure an efficient telephone service is maintained
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job Details
Support the utilisation of booking slots so that capacity is utilised to the maximum. Manage clinics to maintain optimum clinic utilisation. Any under-utilisation to be reported immediately to the Head of Paediatric Audiology.
Analyse patients referrals and make judgement on whether appropriate for direct access to Audiology, seeking clarification from senior clerical staff when needed. Make administrative decisions on patient appointments and analyse patient appointment data.
Any cancellations are to be undertaken following the set criteria for the speciality. Attention should be given to waiting time and RTT targets. Patients must be rebooked within specified time scales. Any problems meeting this criteria, including late cancellations, should be highlighted immediately to the Head of Audiology/Deputy
Ensure that all appointments are booked in line with the current Partial Booking Policies and booking criteria.
Monitor waiting lists & cancellations.
Waiting Lists Must Be Run Weekly And Checked For Accuracy In Relation To Rules Surrounding Waiting List Auditing. The Key Elements Being
Partial Booking
Application of DNA /CNAs, cancellations etc
Duplicate entries
Outstanding bookings
Application of priorities.
Ensure that standards are met for the notification or acknowledgement of appointments and confirmation letters that are sent to patients according to set criteria and protocols.
Deal with telephone queries from both internal and external agencies in a professional manner in accordance with Data Protection and statutory policies and procedures.
Deal with all enquiries and complaints promptly and sympathetically, adhering to the ABUHB standard operating procedure and inform Head of Audiology of any problems immediately.
Ensure that any patient demographic changes are made at the time of the call.
Maintain good communication and liaison with other staff, wards, departments and the general public.
Liaise with Clinicians as regards removing patients from the waiting lists as per protocols.
Action CNA (Cannot attend appointment,) DNA (Did not attend for appointment) & NFA (Cancel appointment completely no further appointment) as per protocols.
Record accurate complete information for all patients on relevant databases
Be responsible for covering colleagues during periods of annual leave and sickness.
Have full understanding of Guide to Good Practice and Service Standards.
Follow all protocols and standards, manual and computerised, ensuring these are undertaken accurately within agreed time scales.
Keep abreast of current Welsh Government (WG) definitions and guidelines and RTT targets.
Care of office equipment and maintenance of office stock control. Coordinate minor works repairs for departmental property and equipment. Requisition office stock and Audiology equipment repairs through Oracle system.
Be flexible to the needs of the service to ensure smooth running of the department.
Actively participate in the duties of the department as required.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for an Audiology Scheduling clerk:
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To work as an Audiology Scheduling Clerk in the UK, you would typically need a combination of specific skills and general competencies. Here are some key skills that are particularly relevant for this role:
1. Organizational Skills: You'll need to manage appointments and schedules efficiently, ensuring that all bookings are properly coordinated and that there are no overlaps or conflicts.
2. Communication Skills: Clear and effective communication is essential, both in person and over the phone. You'll need to interact with patients, audiologists, and other healthcare staff.
3. Attention to Detail: You must be meticulous in entering data, scheduling appointments, and maintaining records to prevent errors.
4. IT Skills: Proficiency in using spreadsheets, databases, and scheduling software is important. Familiarity with electronic health records (EHR) systems may also be beneficial.
5. Customer Service Skills: You'll be the first point of contact for patients, so having a friendly and professional demeanor is crucial. You should be able to handle inquiries and complaints with patience and empathy.
6. Time Management: The ability to prioritize tasks and manage your time effectively is important, especially during busy periods.
7. Problem-Solving Skills: You may encounter scheduling conflicts or patient inquiries that require quick and effective resolution.
8. Knowledge of Audiology Services: While not always mandatory, having a basic understanding of audiology and the services provided can help you communicate more effectively with both patients and professionals.
9. Confidentiality and Data Protection: Understanding the importance of patient confidentiality and adhering to data protection regulations (such as GDPR) is crucial in a healthcare environment.
10. Teamwork: Collaborating effectively with audiologists, administrative staff, and other healthcare providers is essential for smooth operations.
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51.78757858276367 -3.204393148422241 Blaenau Gwent, Wales, United Kingdom 
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