Communications OperativeinBrightoninBrightonPUBLISHED THU 27 MAR 2025
Opportunity to make a significant impact as the first point of contact for patients and the public, fostering a positive and professional hospital image.
Competitive salary with benefits, including pay enhancements for unsocial hours, ensuring fair compensation for challenging shifts.
Variety in work environment due to the dynamic nature of a 24-hour operation, keeping the job interesting and engaging.
Supportive team atmosphere that encourages collaboration, making it easier to handle stressful situations together.
Access to extensive training and development opportunities within a leading healthcare research institution, enabling personal and professional growth.
Involvement in a compassionate and empathetic workplace culture, emphasizing the importance of staff wellbeing and support systems.
Commitment to diversity and inclusion, providing a welcoming environment for individuals from all backgrounds and experiences.
Join our compassionate team as a Communications Operative at University Hospitals Sussex NHS Foundation Trust in Brighton! This vital role allows you to be the welcoming voice that connects patients, families, and healthcare professionals. With a commitment to putting patients first, you will operate our switchboard from the Princess Royal Hospital, ensuring seamless communication while promoting a positive and professional atmosphere. This position offers a flexible starting commitment of 15 hours per week (with opportunities for up to 37.5 hours), alongside attractive unsocial hours pay for night shifts.
At UHSussex, we cherish diversity and strive to foster an inclusive environment, giving you the support you need to thrive. As a proud Disability Confident Employer, we invite women and carers to apply, as your unique experiences can make a meaningful impact in our community. With extensive wellbeing programmes and robust professional development opportunities, you’ll be on the path to a fulfilling career where your contributions are celebrated. If you're ready to make a difference and join a dedicated team, we can’t wait to hear from you!
At UHSussex, we cherish diversity and strive to foster an inclusive environment, giving you the support you need to thrive. As a proud Disability Confident Employer, we invite women and carers to apply, as your unique experiences can make a meaningful impact in our community. With extensive wellbeing programmes and robust professional development opportunities, you’ll be on the path to a fulfilling career where your contributions are celebrated. If you're ready to make a difference and join a dedicated team, we can’t wait to hear from you!
Opportunity to make a significant impact as the first point of contact for patients and the public, fostering a positive and professional hospital image.
Competitive salary with benefits, including pay enhancements for unsocial hours, ensuring fair compensation for challenging shifts.
Variety in work environment due to the dynamic nature of a 24-hour operation, keeping the job interesting and engaging.
Supportive team atmosphere that encourages collaboration, making it easier to handle stressful situations together.
Access to extensive training and development opportunities within a leading healthcare research institution, enabling personal and professional growth.
Involvement in a compassionate and empathetic workplace culture, emphasizing the importance of staff wellbeing and support systems.
Commitment to diversity and inclusion, providing a welcoming environment for individuals from all backgrounds and experiences.
Job Summary
Advert - Communications Operative / Switchboard Operator Royal Sussex Country Hospital Brighton
Minimum hours 15 hours per week ( 37.5 Hours preferred) hours per week. The shifts to cover the 24hr service over 7 days a week.
Band 3 - £ 24,,674 (pro rata) per annum, plus extra unsocial hour's enhancements pay for working night shifts.
The Switchboards are based at the Royal Sussex County Hospital, Brighton, and the Princess Royal Hospital, Haywards Heath. This position is based at the Princess Royal Hospital in Haywards Heath.
The telephony staff are normally the initial contact between members of the public, patients, and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP's, trust staff, departments, visitors, and suppliers.
Telephony staff are required to operate various computerized systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.
For further details: Abbi Steers -
Main duties of the job
Telephonists are required to work as part of a team in an often-stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24-hour operation.
Staff are required to frequently work under their own initiative and to make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.
About Us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate information pack: www.jobsincare.com/job/jbliQqb0 Date posted
14 March 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year Per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
279-6784458-MAR25
Job locations
Royal Sussex County Hospital
Brighton
BN2 5BE
Job Description
Job responsibilities
The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GPs, trust staff, departments, visitors and suppliers.
Telephonists are required to work as part of a team in an often stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24 hour operation.
Staff are required to frequently work under their own initiative and make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.
Telephony staff are required to operate various computerised systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.
Candidate Information Pack:
www.jobsincare.com/job/jbliQqb0 Description Job Responsibilities
The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GPs, trust staff, departments, visitors and suppliers.
Telephonists are required to work as part of a team in an often stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout
Advert - Communications Operative / Switchboard Operator Royal Sussex Country Hospital Brighton
Minimum hours 15 hours per week ( 37.5 Hours preferred) hours per week. The shifts to cover the 24hr service over 7 days a week.
Band 3 - £ 24,,674 (pro rata) per annum, plus extra unsocial hour's enhancements pay for working night shifts.
The Switchboards are based at the Royal Sussex County Hospital, Brighton, and the Princess Royal Hospital, Haywards Heath. This position is based at the Princess Royal Hospital in Haywards Heath.
The telephony staff are normally the initial contact between members of the public, patients, and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP's, trust staff, departments, visitors, and suppliers.
Telephony staff are required to operate various computerized systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.
For further details: Abbi Steers -
Main duties of the job
Telephonists are required to work as part of a team in an often-stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24-hour operation.
Staff are required to frequently work under their own initiative and to make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.
About Us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate information pack: www.jobsincare.com/job/jbliQqb0 Date posted
14 March 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year Per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
279-6784458-MAR25
Job locations
Royal Sussex County Hospital
Brighton
BN2 5BE
Job Description
Job responsibilities
The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GPs, trust staff, departments, visitors and suppliers.
Telephonists are required to work as part of a team in an often stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24 hour operation.
Staff are required to frequently work under their own initiative and make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.
Telephony staff are required to operate various computerised systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.
Candidate Information Pack:
www.jobsincare.com/job/jbliQqb0 Description Job Responsibilities
The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GPs, trust staff, departments, visitors and suppliers.
Telephonists are required to work as part of a team in an often stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout
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