Community Administration Team LeaderinSt HelensinSt HelensPUBLISHED TUE 18 MAR 2025

Job Summary

We are seeking an enthusiastic, hardworking and motivated team leader with excellent communication, organisational, time management and attention to detail skills to join our existing Admin Team to support Treatment Rooms, District Nurses, Phlebotomy and Community Matrons.

The successful candidate will provide assistance to the Administration Supervisor in the provision of high quality, efficient, timely, professional and friendly service with excellent customer care. To assist in leading, training, motivating, developing and mentoring staff on the day-to-day operational activities within the team. To plan staff rotas to ensure high quality service to consultants and patients.

The post will be based in St Helens with a need to be flexible to work at different locations if needed. You will be working in a busy environment and closely with the remainder of the Admin Team.

Communication and customer care is key is this team. The post will be varied and a great opportunity to gain new skills and enhance your knowledge and experience by working within varies settings.

A flexible approach to day-to-day tasks is essential, in order to meet the changing demands of the service. Our philosophy is to keep the patient at the heart of everything we do. We look for people who are willing to go the extra mile, not because they are asked to, but because they are committed to being part of a healthcare team that delivers an excellent caring service to our patients.

Main duties of the job

• Provide an efficient and effective clinic reception service, coordinating and taking responsibility for the day-to-day running of the area
• Liaise effectively with admin and nursing staff to support the provision of seamless service across the department
• Provide support to other team members in dealing with enquiries and offer non-clinical advice to patients and staff
• Support Admin Supervisor in maintaining and ensuring the continued quality assurance audits are completed in the time scale
• Deputise in the absence of the Administration Supervisor for all enquiries in respect of service
• To be a team leader, leading the shift ensuring all the workload is effectively and efficiently processed including ad hoc office duties
• To provide a comprehensive administrative service to staff and patients
• To be confident, competent, and efficient working on a computer
• Ensure cross cover working where appropriate
• To be responsible for own workload on a day-to-day basis
• Provide an effective administrative service to support the team
• Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries
• Responsibility, in conjunction with other administrative staff, for arranging clinics, maintaining records, creating referrals, booking appointments and associated data entry including the retrieval and maintenance of patient records
• Mentor and help train new Administration Assistants on the day-to-day activities of the Department
  
  

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

• Rated Outstanding by CQC Inspection August 2
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
  
  

Date posted

14 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,to £25,674 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

409-6986743

Job locations

Horton Lodge, St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

Job Description

Job responsibilities

KEY DUTIES

Administration/Clerical Duties

• Organise staff rotas to effectively cover the areas of responsibility. Provide an efficient and effective clinic reception service, coordinating and taking responsibility for the day-to-day running of the area, ensuring that the clinic reception areas and telephones are not left unattended during normal working hours.
• Liaise with Clinicians and Nursing staff to ensure the smooth running of the clinic. Liaise effectively with the nursing staff to support the provision of seamless service across the department.
• Ensure that timely and effective communications are maintained at all times.
• Provide support and guidance to other team members in dealing with enquiries and offer non-clinical advice to patients, staff and GP surgeries. This may require tact and persuasive skills when resolving problems or difficulties when there is a need to overcome barriers to understanding.
• Assist Administration Supervisor in keeping record of rotas and time keeping.
• Support Administration Supervisor in maintaining and ensuring the continued quality assurance audits are completed in