Assistant Patient Pathway Co-ordinatorinThornton HeathinThornton HeathPUBLISHED THU 9 JAN 2025
Opportunity to develop administrative skills in a dynamic healthcare environment.
Chance to work closely with consultants and multidisciplinary teams, enhancing collaboration skills.
Ability to significantly impact patient care by managing their pathway from referral to discharge.
Direct interaction with patients, providing a fulfilling customer-focused experience while addressing their queries.
Exposure to a highly diverse population, promoting cultural competency and understanding.
Prospects for professional growth and access to comprehensive training and development programs offered by the Trust.
Engagement in innovative initiatives that transform services and improve patient care experiences.
The role of Assistant Patient Pathway Coordinator at Croydon Health Services NHS Trust in Thornton Heath involves managing administrative responsibilities related to patients' care pathways within the Sickle Cell Thalassaemia Centre. The successful candidate will act as a central point of contact for addressing patient inquiries, scheduling clinical appointments, and liaising with clinicians to ensure efficient use of resources and smooth management of the patient journey from referral to discharge. This position requires a proactive approach and aims to maintain high levels of patient, clinician satisfaction, and adherence to standard operating procedures.
The Trust emphasises a collaborative working environment within a multi-disciplinary team and offers opportunities for professional development and training. With a commitment to providing comprehensive healthcare services to a diverse population, Croydon Health Services operates numerous clinics and community initiatives aimed at enhancing patient care. The interview for this position is scheduled for January 27, 2025.
The Trust emphasises a collaborative working environment within a multi-disciplinary team and offers opportunities for professional development and training. With a commitment to providing comprehensive healthcare services to a diverse population, Croydon Health Services operates numerous clinics and community initiatives aimed at enhancing patient care. The interview for this position is scheduled for January 27, 2025.
Opportunity to develop administrative skills in a dynamic healthcare environment.
Chance to work closely with consultants and multidisciplinary teams, enhancing collaboration skills.
Ability to significantly impact patient care by managing their pathway from referral to discharge.
Direct interaction with patients, providing a fulfilling customer-focused experience while addressing their queries.
Exposure to a highly diverse population, promoting cultural competency and understanding.
Prospects for professional growth and access to comprehensive training and development programs offered by the Trust.
Engagement in innovative initiatives that transform services and improve patient care experiences.
Assistant Patient Pathway Coordinator POD 14
Band 3
This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team based in Sickle Cell Thalassaemia Centre 316 – 320 Whitehorse Road CR0 2LE
You will work as the point of contact for all administrative issues relating to patients' pathway of care, working alongside Consultants and administrative colleagues.
The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians
Interview date 27th January 2025
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
For further details / informal visits contact: Name: Marta Miziolek Job title: Team Leader POD 14
Band 3
This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team based in Sickle Cell Thalassaemia Centre 316 – 320 Whitehorse Road CR0 2LE
You will work as the point of contact for all administrative issues relating to patients' pathway of care, working alongside Consultants and administrative colleagues.
The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians
Interview date 27th January 2025
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
For further details / informal visits contact: Name: Marta Miziolek Job title: Team Leader POD 14
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an Assistant Patient Pathway Co-ordinator:
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To work as an Assistant Patient Pathway Coordinator in the UK, you'll need a combination of skills and competencies, which typically include:
1. Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, healthcare professionals, and administrative staff.
2. Organizational Skills: The ability to manage multiple tasks, prioritize workloads, and maintain an organized environment is crucial.
3. Attention to Detail: Precision is important when dealing with patient information, documentation, and coordinating pathways.
4. Interpersonal Skills: Building relationships with patients and colleagues is important. Empathy and the ability to handle sensitive situations with tact are valuable.
5. IT Skills: Proficiency in using healthcare software systems and Microsoft Office tools (like Word, Excel, and Outlook) is often required for data entry, scheduling, and communication.
6. Knowledge of Healthcare Systems: Familiarity with the UK healthcare system, NHS policies, and patient pathways can be beneficial.
7. Problem-Solving Skills: Ability to identify issues within patient pathways and suggest or implement solutions.
8. Teamwork: Being able to work collaboratively within a multi-disciplinary team to support patient care.
9. Time Management: Efficiency in managing time effectively to meet deadlines and ensure smooth patient flow.
10. Confidentiality: Understanding the importance of maintaining patient confidentiality and adhering to data protection regulations.
11. Flexibility and Adaptability: The healthcare environment can be unpredictable, so the ability to adapt to changing situations is important.
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