Planned Care Quality Coordinator inEast Sussex inEast Sussex PUBLISHED FRI 17 JAN 2025

NHS AfC: Band 7 Main area PP Grade NHS AfC: Band 7 Contract Bank Hours Flexible working - 37.5 hours per week (Bank) Job ref 343-6911272-AL- DNM Site Epsom and St Helier NHS Trust Town St Helier Salary £29.74 - £47.58 Bank Salary period Hourly Closing 31/01/2025 23:59

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

Job Overview

The Planned Care Divisional Quality and Patient Safety coordinator will work as part of the Planned Care Divisional management team and will support the Planned Care management team with coordinating and overseeing quality processes to support patient safety, experience and clinical outcomes.

The Planned Care Quality and Patient Safety Coordinator will support education and training for staff within the Division on aspects of quality and processes for managing the dimensions of quality (risk management, health and safety, clinical governance, complaints management, audit etc.). The post holder will promote a psychologically safe culture in which reporting of incidents is actively supported. They will facilitate and coordinate learning responses in line with the Patient Safety Incident Response Framework (PSIRF) PSIRF and the Trusts Patient Safety Incident Response Plan (PSIRP). The post holder will support improvements in the quality of clinical care and patient safety through sharing of lessons learned as a result of learning responses and supporting implementation and embedding of required practice changes within the Division.

The Planned Care Divisional Quality and Patient Safety Coordinator will offer advice, support and mentorship to service leads on the management and investigation of clinical incidents, promoting a positive quality culture in which continuous improvement in clinical care is sought and achieved.

Main duties of the job

To support the process and management of incident review and grading of all reported incidents

To promote a just culture of openness, responsiveness and compassionate engagement with staff, patients, families and carers, in line with PSIRF and Duty of Candour

To support the coordination and completion of learning responses using

Patient Safety Incident Response Framework, including presentation in a timely manner in accordance with Trust policy

To work with service leads to undertake analysis of their incident reporting profile enabling internal benchmarking, deep dive analysis and preventative actions to be undertaken as required to support understanding and improvement in practice

To offer advice, support and mentorship to service leads on clinical incidents, promoting a positive quality culture in which continuous improvement in clinical care is sought and achieved

To support processes in place to track and monitor completion of all levels of incident investigation ensuring that 90% of cases are completed within required timescales escalating concerns to the Quality and Patient Safety Manager

Advise on incident investigations and as necessary support Learning Response Panels

To work with the Divisional Quality and Patient Safety Manager and audit team engaging with, and supporting, the development of the Divisional Quality Half Day agendas

To attend the Divisional Quality Half Day meeting supporting administration as required

Working for our organisation

The Staffbank Benefits Include

• Weekly Pay
• Free Compliance Checks
• Access to Mandatory Training
• Flexible Working
• First refusal over agency
• Access to an NHS email giving you further access to NHS Discounts such as the Blue Light Card & Health Service Discounts
• Access to NHS Pension
• "At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values."
• OUR MISSION: 'TO PUT THE PATIENT FIRST BY DELIVERING GREAT CARE TO EVERY PATIENT, EVERY DAY'
• There's never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.
• Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.
  
  

Detailed job description and main responsibilities

To work collaboratively with the Datix Manager and Divisional Quality and Patient Safety Manager to ensure that Datix Dashboards within area of responsibility are functional and fit for purpose

To support the drafting of quality reports for the Division and the process of developing mitigating actions

To work collaboratively with the Complaints and PALS teams supporting the triage of complaints and concerns, providing advice to the teams and, where required, escalating concerns to the Divisional Quality Manager

To work collaboratively with the Trust Clinical and Effectiveness Audit Manager and Divisional audit leads to understand and support both the national and local audit agenda within the Division

To work with the audit leads to ensure that any associated audit requirement as a result of incident and risk management issues is appropriately progressed and reported

Person Specification Experience Essential Criteria

• To have at least 5 years previous experience in the Mechanical Engineering environment
• To have completed