Administrative Officer - Manchester - ( Ref : 91780 ) inManchester inManchester PUBLISHED
SAT 16 NOV 2024
UK Civil Service rWQLA8f1
Meaningful Impact, The role contributes directly to the justice system, helping recover fines and enforce compliance with financial penalties, making a real difference in people's lives.
Supportive Work Environment, The HM Courts and Tribunals Service promotes a working culture that values inclusion and diversity, creating a supportive atmosphere for all employees.
Flexible Working Options, The position offers a range of flexible working patterns, including part-time and job-sharing opportunities, to help maintain a healthy work-life balance.
Comprehensive Benefits Package, Employees receive a competitive salary along with a generous pension contribution, annual leave, public holidays, and additional benefits like season ticket advances.
Career Development, There are access opportunities for learning and development, enabling employees to enhance their skills and advance their careers within the Civil Service.
Engaging Work Culture, The role involves dynamic customer interaction and engagement with various stakeholders, making for a stimulating and varied workday.
Job Security, Being part of the UK Civil Service provides a stable employment environment with long-term prospects.
The role of Administrative Officer focuses on providing administrative support and excellent customer service within the Criminal Fines Collection and Enforcement team at Manchester Magistrates. The primary responsibilities include managing records, advising on court procedures, and enforcing compliance with financial penalties imposed by the courts. Candidates should be effective communicators, skilled in prioritizing tasks, and able to handle sensitive situations with empathy.
Key Responsibilities:
- Create and update records in the court's system.
- Provide advice to the public on forms and court processes.
- Decide on enforcement methods based on guidelines.
- Engage with managers, courts, and stakeholders.
Skills Required:
- Strong verbal and written communication.
- Ability to assess situations and adapt accordingly.
- Good organizational skills and proficiency in various software tools.
Working Conditions:
- Office-based with potential for hybrid working arrangements determined by business needs.
- Standard working hours: 37 hours per week, with part-time or flexible options considered.
- Occasional travel to other local courts may be required.
Benefits:
- Salary: £24,202, with a significant pension contribution from HMCTS.
- Access to learning and development opportunities.
- A supportive and inclusive work environment.
Application Requirements:
- Must undergo a criminal record check.
- Open to UK nationals and other specified groups with the right to work in the UK.
Interested individuals should apply if they are committed to public service and making a positive impact.
Contents
This position is based at Manchester Magistrates, M60 1PR
About The Job
Job summaryPlease refer to job descriptionJob description
Proud to serve. Proud to keep justice going.
Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent customer service, administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.
About Us
Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.
Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.
You will be responsible for creating and updating records on our in-house computer system and will contact relevant parties to give advice on the completion of forms or court procedures, providing excellent customer service. You will make decisions on the most effective method of enforcement within the current guidelines and will use telephone and text message chasing and tracing tools.
You will have the confidence to engage with Managers, Courts and other internal and external stakeholders to collect information, check facts, communicate or enforce judicial decisions.
Your Skills And Experience
You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must be able to demonstrate empathy, be non-judgmental but focussed on carrying out your role whilst fully respecting our customers. Youll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. Youll enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations.
For a full job description, please read supporting document 1 included below before applying.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Occasional Travel To Other Courts
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.
Person SpecificationPlease Refer To Job DescriptionBehaviours
We'll assess you against these behaviours during the selection process:
Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Link: www.jobsincare.com/job/jbliSI2G you need to know
Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. www.jobsincare.com/job/jbliSI2G will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This Job Is Broadly Open To The Following Groups
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
This position is based at Manchester Magistrates, M60 1PR
About The Job
Job summaryPlease refer to job descriptionJob description
Proud to serve. Proud to keep justice going.
Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent customer service, administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.
About Us
Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.
Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.
You will be responsible for creating and updating records on our in-house computer system and will contact relevant parties to give advice on the completion of forms or court procedures, providing excellent customer service. You will make decisions on the most effective method of enforcement within the current guidelines and will use telephone and text message chasing and tracing tools.
You will have the confidence to engage with Managers, Courts and other internal and external stakeholders to collect information, check facts, communicate or enforce judicial decisions.
Your Skills And Experience
You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must be able to demonstrate empathy, be non-judgmental but focussed on carrying out your role whilst fully respecting our customers. Youll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. Youll enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations.
For a full job description, please read supporting document 1 included below before applying.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Occasional Travel To Other Courts
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.
Person SpecificationPlease Refer To Job DescriptionBehaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service
Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
Link: www.jobsincare.com/job/jbliSI2G you need to know
Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. www.jobsincare.com/job/jbliSI2G will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nation
More information related to this job opportunity, from jobsincare:
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Useful skills for an Administrative Officer - Manchester - ( Ref : 91780 ):
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To work as an Administrative Officer in Manchester, UK, you will typically need a combination of skills and qualifications. Here are some key skills that are often required:
1. Organizational Skills: The ability to manage multiple tasks efficiently and keep records in an orderly manner.
2. Communication Skills: Strong written and verbal communication skills to interact effectively with colleagues, clients, and stakeholders.
3. Customer Service Skills: Being able to handle inquiries and provide assistance to clients or members of the public in a courteous manner.
4. IT Proficiency: Proficiency in standard office software (such as Microsoft Office Suite), database management, and possibly knowledge of other relevant software depending on the role.
5. Attention to Detail: The ability to pay close attention to detail to ensure accuracy in documentation and data entry.
6. Time Management: Skills to prioritize tasks and manage time effectively to meet deadlines.
7. Problem-solving Skills: The ability to identify issues and find solutions promptly.
8. Teamwork and Collaboration: A willingness to work collaboratively with others and support team objectives.
9. Adaptability: Being flexible and adaptable to changing work environments and responsibilities.
10. Confidentiality and Integrity: Maintaining discretion and confidentiality when handling sensitive information.
Qualifications
- Typically, a minimum of GCSEs (or equivalent) in English and Mathematics is required.
- Some positions may require a A-levels or a degree, particularly in fields like business administration or management.
- Relevant experience in administrative roles may be beneficial.
Additional Skills
- Project Management: Basic knowledge of project management principles can be an asset.
- Financial Skills: Understanding of budgeting and financial reporting could be advantageous, especially in more senior positions.
Professional Development
- Consider seeking qualifications or training in administration, such as NVQs in Business Administration or specific courses related to project management or customer service.
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