Customer Service Advisor - Full TimeinWorthinginWorthingPUBLISHED MON 24 MAR 2025
Bluecrest Wellnessr5NCjXnq
Competitive salary of £25,500 per year, with additional commission opportunities of up to £2,400 per year.
Generous annual leave policy, starting at 23 days and increasing to 28 days plus bank holidays.
Access to four free Health Assessments per year, which can be shared with family or friends, promoting a culture of health and wellness.
Flexible working environment with a hybrid model that includes the option to work from home and a home office allowance.
Strong emphasis on teamwork and open communication, creating a supportive work atmosphere.
Opportunities for professional development through coaching and feedback, helping employees enhance their service skills.
Additional benefits including life insurance, enhanced family leave, employee referral bonuses, and contributions to a matched pension scheme.
Join Our Caring Team as a Customer Service Advisor in Worthing!
At Bluecrest Wellness, we are all about living health confident, and we want passionate individuals like you to be a part of our mission. We’re seeking charismatic and compassionate Customer Service Advisors for our Worthing team. As the first point of contact for our valued customers, you’ll provide them with exceptional service and a memorable experience. Join us and become a vital part of a collaborative and supportive team that values individuality and open communication.
In return for your dedication, we offer a competitive salary of £25,500, plus a commission structure that could boost your earnings by up to £2,400 annually. Enjoy generous annual leave, complimentary health assessments, and a range of other benefits designed with your wellbeing and work-life balance in mind. If you have a knack for listening, problem-solving, and creating positive experiences, we want to hear from you! Take the next step towards a fulfilling career with Bluecrest and help us make a difference in the lives of our customers.
Competitive salary of £25,500 per year, with additional commission opportunities of up to £2,400 per year.
Generous annual leave policy, starting at 23 days and increasing to 28 days plus bank holidays.
Access to four free Health Assessments per year, which can be shared with family or friends, promoting a culture of health and wellness.
Flexible working environment with a hybrid model that includes the option to work from home and a home office allowance.
Strong emphasis on teamwork and open communication, creating a supportive work atmosphere.
Opportunities for professional development through coaching and feedback, helping employees enhance their service skills.
Additional benefits including life insurance, enhanced family leave, employee referral bonuses, and contributions to a matched pension scheme.
Company Description
An organisation with a strong purpose, vision and goal - we're all about living health confident.
Position
Customer Service Advisor
Worthing, West Sussex
Full time, Permanent - Hybrid
£25,500 per year plus a competitive commission structure
We’re looking for charismatic, cheerful and compassionate individuals to join our Customer Service Advisor team here at Bluecrest!
Led by our Customer Service Manager; Lou, you will be the first point of contact for our potential and existing customers. You’ll ensure that each customer you speak with receives exceptional customer service and a memorable customer experience.
Externally, we are a hard-working, driven team with a strong focus on providing an outstanding experience and getting the best outcomes for our customers. Internally, we are a unique and enthusiastic group that values collaboration, individuality, and open communication.
What we can offer you in return*
What we’re looking for…
The next steps…
So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!
Equal Opportunities
“Bluecrest Wellness is a proud promoter of the Equality Act 2. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.
We base all our employment decisions on merit, job requirements and organisational needs.
Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.”
Other Info
An organisation with a strong purpose, vision and goal - we're all about living health confident.
Position
Customer Service Advisor
Worthing, West Sussex
Full time, Permanent - Hybrid
£25,500 per year plus a competitive commission structure
We’re looking for charismatic, cheerful and compassionate individuals to join our Customer Service Advisor team here at Bluecrest!
Led by our Customer Service Manager; Lou, you will be the first point of contact for our potential and existing customers. You’ll ensure that each customer you speak with receives exceptional customer service and a memorable customer experience.
Externally, we are a hard-working, driven team with a strong focus on providing an outstanding experience and getting the best outcomes for our customers. Internally, we are a unique and enthusiastic group that values collaboration, individuality, and open communication.
What we can offer you in return*
- A competitive salary of £25,500 per year
- Competitive commission structure of up to £2,400 per year available
- Four free Health Assessments per year, which can be used by yourself, family or friends
- A further 50% off any additional testing
- 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
- Sophos@Home protection
- EAP Scheme
- Company sick pay scheme
- Enhanced family leave
- Life Insurance
- Employee referral bonus scheme of up to £1,000
- Matched company pension (up to 5% or up to capped amount)
- Cycle to Work Scheme
- Employee Charity Sponsorship Scheme
- Discounted Gym Membership
- Home office allowance – yearly allowance of £130 to make working from home more comfortable!
- After qualifying period & subject to terms and conditions and/or eligibility.
- Managing inbound service enquiries from customers, across B2B, B2C and Strategic Partners, across multiple channels and identify opportunity to provide a positive experience
- Making outbound service-related calls to existing customers, including but not limited to; re-assessment callbacks, payment chasing, customer enquiries
- Assisting with and manage incoming sales enquiries, acting as overflow support to ensure a seamless customer experience.
- Providing effective support for customer complaints at Stage 1 and Stage 2, conducting thorough investigations and delivering positive outcomes
- Taking accountability and achieve all required customer interaction SLAs.
- Taking accountability and achieve all current service KPIs
- Being open and proactive to coaching, feedback and service skills training
- Achieving an industry standard of Quality Assurance score of 95%
- Adhering to ISO 90and internal service policies
- Engaging with customers via multiple communication channels, addressing inquiries, resolving issues, and assisting with product or service-related questions
- Working closely with other departments to ensure that customer feedback is communicated and that customer needs are met in a timely and efficient manner
- The above is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required
- Full time, Permanent
- 37.5 hours per week
- These hours can fall any days between Monday and Sunday
- Monday to Friday working hours, any times between: 7am – 8pm
- Saturday and Sunday working hours, any times between: 8am – 5.30pm
- Weekends are rotational: you may find yourself working 2/6 weekends
- Hybrid – 1 day per week in the office
What we’re looking for…
- Previous experience in a contact centre service-focused role, either Inbound or Outbound
- The capacity to listen attentively to the customer and identify any positive customer experience opportunities that meet the customer’s needs
- Flexibility to adapt to different customer types and communication styles, in a fast-paced environment
- Ability to handle challenging situations with patience and empathy
- Dynamic and performance/results-orientated individual
- Excellent verbal and written communication skills
- Dedicated to resolving customer enquiries with a focus on achieving first-call resolution
- Proficient use of Microsoft Office and customer service software
- Strong organisational skills
- Positive and proactive attitude
- A team player mindset
- Professional telephone manner
- Personal integrity and pride in work
- Excellent planning and organisation
- Ability to work well under pressure
- Interest in health care is desirable
The next steps…
So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!
Equal Opportunities
“Bluecrest Wellness is a proud promoter of the Equality Act 2. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.
We base all our employment decisions on merit, job requirements and organisational needs.
Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.”
Other Info
- The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 20
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Useful skills for a Customer Service Advisor - Full Time:
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To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:
1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.
2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.
3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.
4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.
5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.
6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.
7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.
8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.
9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.
10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.
11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.
12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.
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