Opportunity to work in a prestigious healthcare setting with Imperial College Healthcare NHS Trust, known for pushing boundaries in patient care.
Involvement in the maternity administration team, providing a chance to contribute to important healthcare services for expectant mothers.
Development of skills in customer service, clerical tasks, and administrative support, enhancing career prospects in healthcare or administration.
Flexible working options available, including part-time and job share possibilities, promoting a healthy work-life balance.
Access to various employee benefits such as Cycle to Work schemes, car lease options, and seasonal ticket loans, adding financial incentives to the role.
Recognition and appreciation through a staff recognition scheme, fostering a positive and supportive work environment.
The Imperial College Healthcare NHS Trust is seeking a Ward Clerk for the Maternity administration team at Queen Charlotte's Hospital in London. This role involves managing patient appointments and queries for the maternity ultrasound department while providing administrative support. The ideal candidate will work closely with sonographers and other administrative staff, demonstrating strong organisational skills and a proactive, customer-focused attitude. The position may require flexibility to cover different sites in case of absence.
Essential qualifications include a good educational background with at least GCSEs in English or Maths, along with experience in customer service and clerical roles. The post-holder is expected to possess basic computer skills and the ability to prioritize tasks effectively within a fast-paced environment. The position offers a permanent, part-time contract with a salary of £29,029 per year (pro rata), and benefits such as career development opportunities and flexible working arrangements.
Essential qualifications include a good educational background with at least GCSEs in English or Maths, along with experience in customer service and clerical roles. The post-holder is expected to possess basic computer skills and the ability to prioritize tasks effectively within a fast-paced environment. The position offers a permanent, part-time contract with a salary of £29,029 per year (pro rata), and benefits such as career development opportunities and flexible working arrangements.
Job Summary
An exciting new post has arisen within the Maternity administration team, as the Ward Clerk.
You will be responsible for managing the appointments and patient queries for the maternity ultrasound department, providing effective and efficient administrative support. You will be working closely with the sonographers and administrative teams and expected to be well organised. The post holder will be accountable to the Admin supervisor for the Queen Charlotte & Chelsea Site.
If you have previous patient appointment bookings and managing front line queries with a flexible "can-do" attitude to work and can see yourself as part of a busy multidisciplinary team, then we would like to hear from you.
Main duties of the job
To provide effective and efficient clerical support to Maternity Pathway, ensuring that administration processes meet the needs of all service users. This may require the post-holder to work at a different site in the event of absence. This may require the post-holder to work at a different site in the event of absence.
About Us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Date posted
16 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£29,029 a year pa inclusive pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
290-WCCS-1862
Job locations
Queen Charlotte's Hospital
London
W12 0HS
Job Description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Responsibilities
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks
An exciting new post has arisen within the Maternity administration team, as the Ward Clerk.
You will be responsible for managing the appointments and patient queries for the maternity ultrasound department, providing effective and efficient administrative support. You will be working closely with the sonographers and administrative teams and expected to be well organised. The post holder will be accountable to the Admin supervisor for the Queen Charlotte & Chelsea Site.
If you have previous patient appointment bookings and managing front line queries with a flexible "can-do" attitude to work and can see yourself as part of a busy multidisciplinary team, then we would like to hear from you.
Main duties of the job
To provide effective and efficient clerical support to Maternity Pathway, ensuring that administration processes meet the needs of all service users. This may require the post-holder to work at a different site in the event of absence. This may require the post-holder to work at a different site in the event of absence.
About Us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Date posted
16 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£29,029 a year pa inclusive pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
290-WCCS-1862
Job locations
Queen Charlotte's Hospital
London
W12 0HS
Job Description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Responsibilities
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications Essential
- Good educational standard of at least GCSE in English or Maths, or equivalent
- Demonstrable customer service experience
- Previous clerical experience
- Experience dealing with people in a healthcare or other stressful environments
- Experience with information databases
- Previous experience of working in hospital or NHS setting
- Ability to prioritise work to meet tight deadlines
- Basic computer literacy
- Good organisational skills
- Clerical skills
- Good educational standard of at least GCSE in English or Maths, or equivalent
- Demonstrable customer service experience
- Previous clerical experience
- Experience dealing with people in a healthcare or other stressful environments
- Experience with information databases
- Previous experience of working in hospital or NHS setting
- Ability to prioritise work to meet tight deadlines
- Basic computer literacy
- Good organisational skills
- Clerical skills
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Ward Clerk:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
More from Imperial College Healthcare NHS Trust
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