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Ward ClerkinAlexandriainAlexandriaPUBLISHED WED 1 JAN 2025

NHS ScotlandFollow NHS Scotland

Stable employment, The position is a permanent part-time role, providing job security.
Flexible working hours, The shift pattern allows for a work-life balance with hours from 8.30am to 4.30pm, Tuesday to Friday.
Skill development, Opportunity to develop personal and professional skills while providing a quality administration service.
Competitive environment, Being part of one of the largest healthcare systems in the UK, enhancing career prospects within NHS Scotland.
Contribution to healthcare, Directly contribute to patient care and support by managing enquiries and ensuring smooth administrative processes.
Inclusive culture, NHS Scotland values diversity and encourages applications from all sections of the community.
Support for military community, The organization recognizes and supports military skills and experience, enhancing career opportunities for veterans.
The role of Ward Clerk at NHS Greater Glasgow and Clyde, based in Alexandria, is a permanent part-time position requiring 30 hours of work per week, scheduled from Tuesday to Friday (8:30 am - 4:30 pm). The ideal candidate should possess an HNC or SVQ III in Business Administration, with a strong understanding of office procedures, attention to detail, and the ability to work effectively under pressure. The primary responsibilities include providing a comprehensive administrative service within the Oncology/Haematology department and managing patient inquiries in a friendly and helpful manner.

NHS Scotland emphasises inclusivity and encourages applications from all community sections, including the Armed Forces Community, highlighting their commitment as a Forces Friendly Employer. The organisation is also transitioning its full-time working week from 37.5 to 37 hours starting April 2024, with corresponding adjustments for part-time staff. Candidates must ensure that their application responses are authentic and original, as the use of AI or automated tools is strongly discouraged.
Stable employment, The position is a permanent part-time role, providing job security.
Flexible working hours, The shift pattern allows for a work-life balance with hours from 8.30am to 4.30pm, Tuesday to Friday.
Skill development, Opportunity to develop personal and professional skills while providing a quality administration service.
Competitive environment, Being part of one of the largest healthcare systems in the UK, enhancing career prospects within NHS Scotland.
Contribution to healthcare, Directly contribute to patient care and support by managing enquiries and ensuring smooth administrative processes.
Inclusive culture, NHS Scotland values diversity and encourages applications from all sections of the community.
Support for military community, The organization recognizes and supports military skills and experience, enhancing career opportunities for veterans.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
Useful skills for a Ward Clerk:
To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
 


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