Frailty Administration Assistant inSouthport inSouthport PUBLISHED
FRI 17 JAN 2025
Band 3
NHS
Direct Impact on Patient Care, As a Frailty Administration Assistant, you play a crucial role in ensuring that patients receive timely and effective care, contributing to the overall well-being of the community.
Supportive Working Environment, You will be part of a dedicated team within the Frailty Department, receiving support from clinical staff and the admin coordinator, fostering a collaborative atmosphere.
Professional Development Opportunities, Initial training in various electronic patient record systems will enhance your computer literacy and administrative skills, providing a strong foundation for career growth.
Dynamic and Engaging Role, The fast-paced environment of the Frailty Department means that no two days are the same, keeping the job interesting and challenging.
Flexible Working Hours, The role allows for a flexible approach to working hours, accommodating personal schedules while meeting the needs of the department.
Part of a Renowned Trust, Being part of the Mersey and West Lancashire Teaching Hospitals NHS Trust, recognized for high-quality patient care and rated Outstanding by the CQC, boosts job pride and professional credibility.
The Frailty Administration Assistant role at Mersey and West Lancashire Teaching Hospitals NHS Trust in Southport requires enthusiastic, self-motivated candidates to support the Frailty Department by serving as the first point of contact for patients. The position emphasises excellent communication skills, the ability to manage sensitive information, and strong computer literacy, with training provided for specific departmental systems. Key responsibilities include coordinating patient admissions and appointments for the Virtual Frailty Ward and Urgent Community Response, maintaining accurate records, and providing an efficient and patient-centered service to support clinical care.
The role demands the ability to manage a busy environment independently, flexibility in working hours, and the potential need to drive. Key tasks involve monitoring appointments, supporting the clinical team, handling communications with various stakeholders, updating electronic patient records, and ensuring compliance with data protection regulations. The position is full-time, permanent, and part of a collaborative organisation that aims to deliver high-quality medical services to a large population.
The role demands the ability to manage a busy environment independently, flexibility in working hours, and the potential need to drive. Key tasks involve monitoring appointments, supporting the clinical team, handling communications with various stakeholders, updating electronic patient records, and ensuring compliance with data protection regulations. The position is full-time, permanent, and part of a collaborative organisation that aims to deliver high-quality medical services to a large population.
Job Summary
Applications are invited from enthusiastic, hardworking, self-motivated and committed individuals to join our Frailty Department in both Southport and Whiston Hospitals. The successful candidate will be the first point of contact for users of the service and must be friendly, helpful and have excellent communication skills with the ability to deal with sensitive and confidential information. Excellent computer literacy is essential but training will be given to become familiar with systems operated within this department.
The Frailty Administration Assistants will provide an administrative / operational service for Mersey & West Lancashire Trust and other external Trusts.
They will assist to co-ordinate the attendance/admissions of patients to the Virtual Frailty Ward/ Urgent Community Response at Southport, Whiston & St Helens Hospitals and for day case & out-patient procedures
To provide an efficient, timely and patient focussed service to the Trust in order to support a high standard of clinical care to the patients.
There is a need to be able to work to and withstand the pressure of a 'busy' department and it is essential that you are able to work on your own initiative.
The successful candidate must have a flexible approach to their working hours and be able to drive/drover assisted.
Interview date Thursday 19.12.24 - no alternative dates available
Main duties of the job
To support the admin coordinator for the admission/attendance of patients on the Frailty Virtual ward / Urgent Community Response and other Frailty Service. To support the clinical staff in coordinating appointments and community visits and ensuring up to date record keeping. To support the admin coordinator in maintaining the data of the Frailty services and work between different Electronic Patient record Systems (EMIS/ Careflow) In so ensuring that an efficient, timely and patient focused service is provided, and the clinical needs of patients are met in accordance with the current operating framework and the NHS National Guidelines.
About Us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision Is To Deliver 5 Star Patient Care
Date posted
09 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
409-6724714-A
Job locations
Whiston and Southport Hospitals
Whiston - Warrington Road, Southport - Town Lane, Kew, Southport
Prescot & Southport
PR8 6PN
Job Description
Job responsibilities
KEY DUTIES
Monitor appointments and ad hoc community visits.
Support the Frailty Medical Team and the Consultant Practitioner with day-to-day work.
Type follow up letters via dictation for the clinical team.
Update EMIS / Careflow (and other potential future EPR systems) and spreadsheets with patients data.
Ad-hoc clerical duties to include participating in MDT, facilitating meeting, actions as appropriate.
Support the admin coordinator who is responsible for organising patient attendance for Frailty Falls clinic ensuring that the diagnostic investigations are scheduled appropriately for clinical needs. This will involve telephoning and booking appointments using a number of computerised systems.
To compile and update waiting lists for necessary diagnostics procedures. Monitor patient lists from Monitor referrals from the NHS e-referral system.
Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, GPs etc). Ensuring confidentiality is strictly maintained and complying with Data Protection Act.
Contact patient to offer appointments that are convenient, agree and book date and arrange for letter and within the relevant NHS maximum waiting times.
Telephone patients with details of cancellations/admissions when required.
Cancel and re-arrange admissions/attendance as and when needed (via ward, consultant, patients etc). Liaise with Team Leader and Administration Service Co-ordinator over late cancellations and arrange any backfilling if appropriate.
Ensure all cancelled day case admissions or out-patient attendances (both patients and hospital initiated) and DNAs are followed up and recorded efficiently.
Provide general advice and guidance to patients and relatives on admissions/attendance.
Inform wards, secretaries, consultants and the Frailty team of all arranged attendances or any changes/cancellations.
Recording, accessing and updating Patient Information on Careflow and EMIS system in a timely and accurate manner.
Cover colleagues in other Frailty Admin Services
When book
Applications are invited from enthusiastic, hardworking, self-motivated and committed individuals to join our Frailty Department in both Southport and Whiston Hospitals. The successful candidate will be the first point of contact for users of the service and must be friendly, helpful and have excellent communication skills with the ability to deal with sensitive and confidential information. Excellent computer literacy is essential but training will be given to become familiar with systems operated within this department.
The Frailty Administration Assistants will provide an administrative / operational service for Mersey & West Lancashire Trust and other external Trusts.
They will assist to co-ordinate the attendance/admissions of patients to the Virtual Frailty Ward/ Urgent Community Response at Southport, Whiston & St Helens Hospitals and for day case & out-patient procedures
To provide an efficient, timely and patient focussed service to the Trust in order to support a high standard of clinical care to the patients.
There is a need to be able to work to and withstand the pressure of a 'busy' department and it is essential that you are able to work on your own initiative.
The successful candidate must have a flexible approach to their working hours and be able to drive/drover assisted.
Interview date Thursday 19.12.24 - no alternative dates available
Main duties of the job
To support the admin coordinator for the admission/attendance of patients on the Frailty Virtual ward / Urgent Community Response and other Frailty Service. To support the clinical staff in coordinating appointments and community visits and ensuring up to date record keeping. To support the admin coordinator in maintaining the data of the Frailty services and work between different Electronic Patient record Systems (EMIS/ Careflow) In so ensuring that an efficient, timely and patient focused service is provided, and the clinical needs of patients are met in accordance with the current operating framework and the NHS National Guidelines.
About Us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision Is To Deliver 5 Star Patient Care
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
- Trust rated Outstanding by CQC Inspection August 2
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Date posted
09 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
409-6724714-A
Job locations
Whiston and Southport Hospitals
Whiston - Warrington Road, Southport - Town Lane, Kew, Southport
Prescot & Southport
PR8 6PN
Job Description
Job responsibilities
KEY DUTIES
Monitor appointments and ad hoc community visits.
Support the Frailty Medical Team and the Consultant Practitioner with day-to-day work.
Type follow up letters via dictation for the clinical team.
Update EMIS / Careflow (and other potential future EPR systems) and spreadsheets with patients data.
Ad-hoc clerical duties to include participating in MDT, facilitating meeting, actions as appropriate.
Support the admin coordinator who is responsible for organising patient attendance for Frailty Falls clinic ensuring that the diagnostic investigations are scheduled appropriately for clinical needs. This will involve telephoning and booking appointments using a number of computerised systems.
To compile and update waiting lists for necessary diagnostics procedures. Monitor patient lists from Monitor referrals from the NHS e-referral system.
Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, GPs etc). Ensuring confidentiality is strictly maintained and complying with Data Protection Act.
Contact patient to offer appointments that are convenient, agree and book date and arrange for letter and within the relevant NHS maximum waiting times.
Telephone patients with details of cancellations/admissions when required.
Cancel and re-arrange admissions/attendance as and when needed (via ward, consultant, patients etc). Liaise with Team Leader and Administration Service Co-ordinator over late cancellations and arrange any backfilling if appropriate.
Ensure all cancelled day case admissions or out-patient attendances (both patients and hospital initiated) and DNAs are followed up and recorded efficiently.
Provide general advice and guidance to patients and relatives on admissions/attendance.
Inform wards, secretaries, consultants and the Frailty team of all arranged attendances or any changes/cancellations.
Recording, accessing and updating Patient Information on Careflow and EMIS system in a timely and accurate manner.
Cover colleagues in other Frailty Admin Services
When book
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