Customer Service Consultant inEdinburgh inEdinburgh PUBLISHED
TUE 7 JAN 2025
Royal London rYumIDXW
Inclusive workplace that values diverse backgrounds and perspectives, fostering a sense of belonging.
Permanent contract with a stable working environment and the opportunity for long-term career growth.
Hybrid working model (50% home/office) providing flexibility and a better work-life balance.
Attractive salary package of up to £25,000, with opportunities for annual bonuses and salary reviews.
Comprehensive benefits including 28 days holiday plus bank holidays, private healthcare, and a market-leading pension scheme.
Opportunities for training and development, allowing for professional growth and skill enhancement.
Royal London is seeking a Customer Service Consultant for their Case Management team in Edinburgh. This permanent role involves providing exceptional service to both internal and external clients, including Financial Advisors and Group Members. The consultant will manage customer queries through inbound/outbound calls, emails, and written correspondence, ensuring timely responses and accurate logging of information to meet regulatory standards. The position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment, with a commitment to prioritizing customer needs.
The role offers a hybrid working style, with 50% of the time spent at home and 50% in the office. The working hours are Monday to Friday, 37.5 hours per week, with no evening or weekend work. The base salary is up to £25,000, depending on experience, alongside a competitive benefits package, including private healthcare, a market-leading pension, annual leave, discounts, and professional development opportunities. Royal London emphasises inclusivity, valuing diverse backgrounds and perspectives within their workforce.
The role offers a hybrid working style, with 50% of the time spent at home and 50% in the office. The working hours are Monday to Friday, 37.5 hours per week, with no evening or weekend work. The base salary is up to £25,000, depending on experience, alongside a competitive benefits package, including private healthcare, a market-leading pension, annual leave, discounts, and professional development opportunities. Royal London emphasises inclusivity, valuing diverse backgrounds and perspectives within their workforce.
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Job Title: Customer Service Consultant - Case Management
Contract Type: Permanent
Location: Edinburgh
Start Date: 10th March 2025
Working style: Hybrid 50% home/office based
Working hours Monday- Friday 37.5 hours per week covering from 8am-6pm No weekend or evening work
Fantastic industry leading benefits: Private Healthcare, Market leading pension,Training & Development opportunities.
Salary & Benefits: We offer a base salary of up to £25,000 dependant on your experience. Additional to this we offer great benefits which include: 28 days holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, discounts, a market leading pension package, with the opportunity to tailor benefits to suit your preferences.
We are seeking friendly and customer-orientated individuals to join our team of Customer Service Consultants. In this role you will have the opportunity to work with a variety of internal and external customers, including Financial Advisors and Royal London Group Members. This is a pivotal position within our organisation, offering the chance to make a real impact. With your exceptional communication skills and attention to detail, you will help to build strong relationships with our customers, you will be their first point of contact, dealing with inbound and outbound enquiries, resolving any queries through to completion and keeping the adviser/customer up to date.
About The Role
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Job Title: Customer Service Consultant - Case Management
Contract Type: Permanent
Location: Edinburgh
Start Date: 10th March 2025
Working style: Hybrid 50% home/office based
Working hours Monday- Friday 37.5 hours per week covering from 8am-6pm No weekend or evening work
Fantastic industry leading benefits: Private Healthcare, Market leading pension,Training & Development opportunities.
Salary & Benefits: We offer a base salary of up to £25,000 dependant on your experience. Additional to this we offer great benefits which include: 28 days holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, discounts, a market leading pension package, with the opportunity to tailor benefits to suit your preferences.
We are seeking friendly and customer-orientated individuals to join our team of Customer Service Consultants. In this role you will have the opportunity to work with a variety of internal and external customers, including Financial Advisors and Royal London Group Members. This is a pivotal position within our organisation, offering the chance to make a real impact. With your exceptional communication skills and attention to detail, you will help to build strong relationships with our customers, you will be their first point of contact, dealing with inbound and outbound enquiries, resolving any queries through to completion and keeping the adviser/customer up to date.
About The Role
- Provide a professional and superior experience for every customer.
- Manage customer queries via inbound/outbound calls as well as responding to email and written correspondence.
- Prioritise and respond to customer queries in a timely fashion, detailing requirement for the fulfilment of their request and managing their expectations.
- Accurately log all queries and maintain customer data to ensure accuracy of content and that we meet regulatory standards.
- Work as part of a wider team to ensure best practises and advice is consistently given to customers, meeting their needs, and supporting the Royal London Group purpose.
- Experience in a customer service role via telephone or face to face is essential.
- High level of customer care, always putting the customers’ needs at the heart of the decisions you make.
- Polite, professional phone manner with the ability to communicate in a clear, confident, and sincere tone.
- Thrive in a fast-paced environment with the ability to manage and prioritise multiple queries and processes simultaneously.
- Working Knowledge of Microsoft Office, including Word, Excel and Outlook is required.
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
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