Opportunity to make a real difference in the community by ensuring citizens have timely access to urgent healthcare services.
Flexible working hours with both full-time and part-time options available, accommodating various personal circumstances.
Supportive working environment within a multidisciplinary team, promoting collaboration and teamwork.
Professional development opportunities within one of the largest Integrated Health Boards in the UK, encouraging career growth.
A chance to work in a modern Contact Centre located at the Cardiff Royal Infirmary, which is part of a well-established healthcare facility.
Access to NHS benefits, including competitive pay, job security, and pension schemes.
Living in Cardiff offers a vibrant city life with cultural, sports, and recreational attractions, as well as proximity to beautiful countryside in the Vale of Glamorgan.
The Cardiff and Vale University Health Board is seeking Call Handlers for its CAV 24/7 service, which is designed to provide efficient and effective urgent care access through a clinical telephone triage system. Based in the Contact Centre at Cardiff Royal Infirmary, these roles, available in both full and part-time capacities, primarily involve answering calls concerning various health needs, including medical, dental, and mental health inquiries. Candidates should exhibit strong teamwork abilities, reliability, and flexibility, with the potential for unsociable hours and holiday shifts. Proficiency in Welsh is desirable, although applicants who speak English are also welcome.
The Health Board, one of the largest integrated health organisations in the UK, is dedicated to promoting equality in healthcare access and actively implementing a 10-year strategy for future wellness. Cardiff offers a vibrant living environment with rich cultural experiences, while the Vale of Glamorgan provides scenic countryside and coastal beauty, making this an appealing location for both urban and rural lifestyles. Interested candidates can reach out to Team Leader Leannda Curry for more information or to arrange informal visits.
The Health Board, one of the largest integrated health organisations in the UK, is dedicated to promoting equality in healthcare access and actively implementing a 10-year strategy for future wellness. Cardiff offers a vibrant living environment with rich cultural experiences, while the Vale of Glamorgan provides scenic countryside and coastal beauty, making this an appealing location for both urban and rural lifestyles. Interested candidates can reach out to Team Leader Leannda Curry for more information or to arrange informal visits.
CAV 24/7 - ‘Right place, First Time’
Full time and part time hours available, predominately weekday daytime and evening 7.5 hour shifts required with a few weekend shifts available. To note: There are very limited weekend/overnight and shorter evening shifts available, these would need to be discussed alongside weekday daytime shifts.
Based at our Contact Centre at Cardiff Royal Infirmary (CRI).
NHS Terms & Conditions – Band 2
Urgent Primary Care access is changing in Cardiff and Vale and we are looking for Call Handlers to join and expand our existing multi-disciplinary Team.
What is CAV 24/7?
A comprehensive ‘Phone First’ service that provides enhanced clinical telephone triage to ensure the citizens of Cardiff and Vale access safe and effective urgent care, underpinned by the principle of ‘right place, first time’.
About The Role
Working within a busy call centre environment, you will act as the first point of contact for our citizens with urgent health care needs. You will be responsible for answering calls, supported by computer software and patient protocols, which will enable you to establish the reason for the call. Call handlers will be responsible for answering a range of calls ranging from medical, dental, district nurse and mental health calls. This is in line with our right place, first time principle.
You should have excellent team working skills and you must be reliable and flexible to meet the needs and demands of the service. There are full and part time positions available with this vacancy working across the 24/7 period. This role may include working unsociable hours, and there will also be a requirement to work during bank holiday periods.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
For further details / informal visits contact: Name: Leannda Curry Job title: Team Leader Email address: Telephone number: 02921 845708
Full time and part time hours available, predominately weekday daytime and evening 7.5 hour shifts required with a few weekend shifts available. To note: There are very limited weekend/overnight and shorter evening shifts available, these would need to be discussed alongside weekday daytime shifts.
Based at our Contact Centre at Cardiff Royal Infirmary (CRI).
NHS Terms & Conditions – Band 2
Urgent Primary Care access is changing in Cardiff and Vale and we are looking for Call Handlers to join and expand our existing multi-disciplinary Team.
What is CAV 24/7?
A comprehensive ‘Phone First’ service that provides enhanced clinical telephone triage to ensure the citizens of Cardiff and Vale access safe and effective urgent care, underpinned by the principle of ‘right place, first time’.
About The Role
Working within a busy call centre environment, you will act as the first point of contact for our citizens with urgent health care needs. You will be responsible for answering calls, supported by computer software and patient protocols, which will enable you to establish the reason for the call. Call handlers will be responsible for answering a range of calls ranging from medical, dental, district nurse and mental health calls. This is in line with our right place, first time principle.
You should have excellent team working skills and you must be reliable and flexible to meet the needs and demands of the service. There are full and part time positions available with this vacancy working across the 24/7 period. This role may include working unsociable hours, and there will also be a requirement to work during bank holiday periods.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
For further details / informal visits contact: Name: Leannda Curry Job title: Team Leader Email address: Telephone number: 02921 845708
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us about yourself and why you are interested in the Call Handler position at CAV 24/7?
2. What do you understand about the ‘Right Place, First Time’ principle, and how do you think it applies to this role?
3. What attracted you to work with Cardiff and Vale University Health Board specifically?
4. Can you describe any previous experience you have had in a call centre or health-related customer service environment?
5. In your opinion, what are the key qualities needed for a successful Call Handler? Can you provide examples of how you demonstrate these qualities in your work?
1. Can you tell us about yourself and why you are interested in the Call Handler position at CAV 24/7?
2. What do you understand about the ‘Right Place, First Time’ principle, and how do you think it applies to this role?
3. What attracted you to work with Cardiff and Vale University Health Board specifically?
4. Can you describe any previous experience you have had in a call centre or health-related customer service environment?
5. In your opinion, what are the key qualities needed for a successful Call Handler? Can you provide examples of how you demonstrate these qualities in your work?
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