Remote Group Health Insurance Specialist inUnited Kingdom inUnited Kingdom PUBLISHED
WED 15 JAN 2025
Flexible working arrangements, The role offers remote and hybrid working options, allowing for a better work-life balance.
Competitive compensation, A base salary of £27,000 plus an approximate £12,000 on-target bonus (OTB), ensuring financial rewards for performance.
Comprehensive benefits package, Employees receive perks such as a generous pension scheme, personal health funds, discounted gym memberships, and free cinema tickets.
Career development opportunities, The role provides training and a clear path for career progression within the company.
Supportive company culture, Vitality emphasizes employee well-being and offers an environment where individuals are valued and encouraged to thrive.
Focus on health and wellness, Being part of a company that prioritizes making people healthier aligns with the values of those interested in health insurance.
Self-motivation and autonomy, The role requires self-driven individuals, allowing for personal management of workload and customer relationships.
The Remote Group Health Insurance Specialist role at Vitality involves providing high-quality advice and support to customers considering continuing their private medical insurance (PMI) coverage. This full-time position, which offers a salary of £27,000 plus approximately £12,000 OTB, requires a strong sales background in financial services or insurance, effective communication skills, and self-motivation. The specialist will handle inbound calls to understand customer needs, assess their medical histories, and offer customized options while ensuring compliance standards are met.
While primarily working from home, the role entails a hybrid structure requiring attendance at the Stockport office at least eight days per month for training and team activities. Additional qualifications include the ability to convey complex information sensitively and manage a post-sales pipeline effectively. Vitality offers competitive benefits, including a generous pension scheme, life assurance, healthcare support, and various lifestyle perks, aiming to create a supportive and rewarding work environment.
While primarily working from home, the role entails a hybrid structure requiring attendance at the Stockport office at least eight days per month for training and team activities. Additional qualifications include the ability to convey complex information sensitively and manage a post-sales pipeline effectively. Vitality offers competitive benefits, including a generous pension scheme, life assurance, healthcare support, and various lifestyle perks, aiming to create a supportive and rewarding work environment.
Team - Direct to Consumer - Health Insurance Sales, Continuation Team
Salary - £27,000 + Approx £12,000 OTB
Working Pattern Remote and Hybrid positions: Full time, 35 hours per week. Shifts between 8am to 8pm Monday to Friday. 2 Saturdays per month 10am-2pm
Hybrid - a requirement to attend the Stockport office a minimum of 8 days per calendar month.
Remote Working -This role is primarily working from your home address. You will be required to attend the Stockport office once a month on a pre booked department day, or for any essential training or performance needs. - Therefore good travel links are essential. All travel and accommodation costs are paid for Vitality.
To qualify for a remote position, you must live over 1 hours travel time from SK26NG
Top 3 skills needed for this role:
We’re Vitality and we do insurance differently. At Vitality, our core purpose - to make people healthier and to enhance and protect their lives - is at the heart of everything we do as an organisation. Great people are at the core of Vitality’s values. We are looking for people who share in our values to provide high quality advice over the telephone directly to consumers who are considering continuing their PMI cover with Vitality. You will take inbound calls from customers, establish needs, and review the terms and conditions of their current, (PHC/ BHC/ CHC) and current medical status of the customer to identify the best outcomes for both the customer and Vitality to retain them. You will be self-driven, target motivated with a proven sales background. In return we will support you with product training and the opportunity to progress your career.
Key Actions:
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
Salary - £27,000 + Approx £12,000 OTB
Working Pattern Remote and Hybrid positions: Full time, 35 hours per week. Shifts between 8am to 8pm Monday to Friday. 2 Saturdays per month 10am-2pm
Hybrid - a requirement to attend the Stockport office a minimum of 8 days per calendar month.
Remote Working -This role is primarily working from your home address. You will be required to attend the Stockport office once a month on a pre booked department day, or for any essential training or performance needs. - Therefore good travel links are essential. All travel and accommodation costs are paid for Vitality.
To qualify for a remote position, you must live over 1 hours travel time from SK26NG
Top 3 skills needed for this role:
- Sales Expertise and Target Orientation- Minimum of 12 months experience in financial services/regulated sales/insurance sales environment
- Effective Communication- The ability to deliver high-quality advice over the phone and to tailor your communication to the customer’s needs
- Self-Motivation- Being self-driven and motivated to maintain up-to-date knowledge and effectively manage your workload
We’re Vitality and we do insurance differently. At Vitality, our core purpose - to make people healthier and to enhance and protect their lives - is at the heart of everything we do as an organisation. Great people are at the core of Vitality’s values. We are looking for people who share in our values to provide high quality advice over the telephone directly to consumers who are considering continuing their PMI cover with Vitality. You will take inbound calls from customers, establish needs, and review the terms and conditions of their current, (PHC/ BHC/ CHC) and current medical status of the customer to identify the best outcomes for both the customer and Vitality to retain them. You will be self-driven, target motivated with a proven sales background. In return we will support you with product training and the opportunity to progress your career.
Key Actions:
- You will take inbound calls where you will fact find on potential customers needs when enquiring about continuing their Private Medical Insurance.
- You will be required to obtain detailed medical history of your customers in order to determine the correct cover and underwriting terms.
- Ability to deliver difficult and challenging messages sensitively around the continuation of cover, eligibility for ongoing conditions and the higher premiums associated to that risk.
- You will understand and ensure compliance levels are met on every interaction.
- You will organise and manage your daily workload, so you continue to keep in touch with your customers, whilst they consider quotes and make changes. Ensuring they convert to sales.
- You will have proven sales background where you enjoy exceeding targets (minimum of 12 months) and can evidence working to stretching sales targets (API written) as well as KPIs such as conversion rates (Calls, leads, quotes, sales, average premium) and quality measures (NTU rate, QA Score and Complaints)
- Previous experience selling Private Medical Insurance/Other insurance products with an understanding of the application of Underwriting.
- Work effectively with not only direct clients but with our intermediaries and Group Secretaries to provide an exceptional service for our Group Leaver Customers.
- Have a professional approach with the ability to tailor your calls to the customer whilst meeting the compliance standard.
- Be well organised to effectively manage the complex post-sales pipeline and administration tasks.
- Self-motivated to make sure you are up to date with any product changes.
- Team player who shares knowledge and who positively participates in Team meetings and group settings.
- You will be computer literate as you will manoeuvre from different systems to provide quotes and record accurate information.
- A pension of up to 12%- We will match your contributions up to 6% of your salary
- Free healthy breakfast and lunch when attending the office
- Life assurance 4 x salary
- Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device
- Free healthy breakfast and lunch when attending the office
- Discounted gym membership
- Free cinema tickets at Vue and Odeon Cinemas every month if you stay active
- 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items.
- & Much more..!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
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