Team Administrator inWarrington inWarrington PUBLISHED
FRI 10 JAN 2025
Mersey Care NHS Foundation Trust rDYcspZ6
Opportunity to work in a supportive healthcare environment, contributing to the Warrington Community Learning Disabilities Team.
Development of valuable organisational and interpersonal skills while managing diverse administrative tasks.
Ability to make a positive impact on service users by providing empathetic communication and high-quality customer care.
Engagement with a multidisciplinary team, enhancing collaboration and teamwork skills through regular meetings and interactions.
Access to flexible working arrangements, promoting a healthy work-life balance.
Possibility of participating in organizational and service transformation initiatives, contributing to the evolution of healthcare services.
Mersey Care NHS Foundation Trust is seeking a Team Administrator for the Warrington Community Learning Disabilities Team. The ideal candidate will possess strong organisational and interpersonal skills, be computer literate, and have the capability to work independently with minimal supervision. Key responsibilities include providing high-quality administrative support, managing diary appointments for the clinical team, handling call communications with service users and stakeholders, and attending meetings to record minutes and action items. The role requires excellent customer care skills and the ability to work under tight deadlines in a fast-paced environment.
As part of one of the largest trusts providing health services in the North West, the successful applicant will play a vital role in supporting the delivery of effective care. The position involves daily management of tasks related to referrals, communication with internal and external teams, and ensuring timely responses to requests from clinical leads. Candidates should be able to maintain an organized workload while demonstrating empathy and understanding towards service users. Flexibility in working arrangements will be considered, reflecting the organisation's commitment to supporting its staff and improving service quality.
As part of one of the largest trusts providing health services in the North West, the successful applicant will play a vital role in supporting the delivery of effective care. The position involves daily management of tasks related to referrals, communication with internal and external teams, and ensuring timely responses to requests from clinical leads. Candidates should be able to maintain an organized workload while demonstrating empathy and understanding towards service users. Flexibility in working arrangements will be considered, reflecting the organisation's commitment to supporting its staff and improving service quality.
We have an exciting opportunity for a developing administrator to support the Warrington Community Learning Disabilities Team.
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
For further details / informal visits contact: Name: Nicola Evans Job title: Clinical Team Manager Email address: Telephone number:
Stacey Harland
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
- Daily retrieval of referrals received, opening, and uploading to Rio.
- Attending weekly MDT meeting with clinical team to review referrals, recording of minutes and action plan.
- Booking of appointments and diary management for Clinical team.
- Sending appointment letters in a timely manner.
- Sending text messages for upcoming appointments where applicable
- Telephone calls to and from service users, stakeholders, and outside agencies.
- Close working relationship with various internal teams and any other outside agencies.
- Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
- Daily maintenance of email inbox
- Attending monthly business meetings to record minutes and disseminate to team.
- Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
- Supporting Office Manager with required information in relation to the referrals received.
- Attending any ad-hoc meetings in relation to the team.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
For further details / informal visits contact: Name: Nicola Evans Job title: Clinical Team Manager Email address: Telephone number:
Stacey Harland
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
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Useful skills for a Team Administrator:
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To work as a Team Administrator in the UK, you will need a combination of technical, organizational, and interpersonal skills. Here are some key skills that are typically required for this role:
1. Organizational Skills: Ability to manage multiple tasks, prioritize work, and keep the team organized and on track.
2. Communication Skills: Strong verbal and written communication abilities to effectively interact with team members, clients, and stakeholders.
3. Administrative Skills: Proficiency in general administrative tasks such as scheduling, record-keeping, and document management.
4. IT Literacy: Familiarity with common office software (e.g., Microsoft Office Suite, Google Workspace) and may also include knowledge of project management tools (e.g., Trello, Asana).
5. Time Management: Ability to manage time efficiently and meet deadlines.
6. Attention to Detail: Ensuring accuracy in documents, reports, and other communications is crucial.
7. Interpersonal Skills: Ability to build relationships and work collaboratively with others, while also being able to handle conflicts and challenges diplomatically.
8. Problem-Solving Skills: Ability to identify issues and develop solutions quickly and efficiently.
9. Adaptability: Being flexible and open to change in a fast-paced environment, as teams may shift priorities frequently.
10. Customer Service Orientation: Providing support and assistance to team members and other departments as needed, maintaining a professional and positive attitude.
11. Basic Financial Skills: Understanding budgeting and financial tracking may be beneficial, depending on the role.
12. Confidentiality and Discretion: Handling sensitive information with care and professionalism is crucial.
More from Mersey Care NHS Foundation Trust
inWarrington
53.39204025268555 -2.6023452281951904 Warrington, England, United Kingdom 
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