Moorfields Eye Hospital, London rdEg6hA
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Reception duties include meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.
You must have good interpersonal skills, a polite and courteous manner, and a professional attitude. You must have effective verbal and written communication skills and enjoy working as part of a team. You must be able to cope under pressure in a busy working environment. Accuracy and attention to detail are essential, as are good computer skills, although training will be provided on all in-house systems.
- To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at St George's Hospital and its associated Satellite Units.
- To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
- To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
- To ensure adherence to the Trust’s Access Policy at all times.
- To collate and prepare hospital medical records for patients’ appointments.
- To work as part of a large administrative team and provide cross cover as and when required.
- To actively reduce the number of hospital appointments not attended by calling patients to remind them about their appointment at agreed timescales.
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
For further details / informal visits contact: Name: Donzie Roy-Macauley Job title: Operational Performance Manager Email address:
Moorfields Eye Hospital invites applications for the role of Outpatient Clinic Coordinator for a permanent, full time role. You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering an excellent service to patients and you will play a crucial role in achieving this.
Reception duties include meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.
You must have good interpersonal skills, a polite and courteous manner, and a professional attitude. You must have effective verbal and written communication skills and enjoy working as part of a team. You must be able to cope under pressure in a busy working environment. Accuracy and attention to detail are essential, as are good computer skills, although training will be provided on all in-house systems.
For further details / informal visits contact: Name: Donzie Roy-Macauley Job title: Operational Performance Manager Email address:
Reception duties include meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.
You must have good interpersonal skills, a polite and courteous manner, and a professional attitude. You must have effective verbal and written communication skills and enjoy working as part of a team. You must be able to cope under pressure in a busy working environment. Accuracy and attention to detail are essential, as are good computer skills, although training will be provided on all in-house systems.
- To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at St George's Hospital and its associated Satellite Units.
- To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
- To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
- To ensure adherence to the Trust’s Access Policy at all times.
- To collate and prepare hospital medical records for patients’ appointments.
- To work as part of a large administrative team and provide cross cover as and when required.
- To actively reduce the number of hospital appointments not attended by calling patients to remind them about their appointment at agreed timescales.
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
For further details / informal visits contact: Name: Donzie Roy-Macauley Job title: Operational Performance Manager Email address:
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