Nuffield Health The Holly Hospital rbhBpy3F
Opportunity to work for Nuffield Health, the UK's largest healthcare charity, and make a positive impact on patients' lives.
Strong focus on customer service, allowing you to build meaningful relationships with patients and contribute to their healthcare journey.
Work in a prestigious location at one of Scotland's leading private hospitals, with state-of-the-art facilities and equipment.
Flexible working hours with a full-time schedule, including shifts that allow for a work-life balance.
Comprehensive benefits package, including free gym membership, health assessments, retail discounts, and pension options.
Professional development opportunities in a supportive environment committed to employee well-being and growth.
The role of Patient Services Advisor at Nuffield Health The Holly Hospital in Glasgow is a full-time, permanent position, involving a range of customer service responsibilities within the hospital's outpatient department. The successful candidate will utilize strong communication skills to handle customer inquiries via phone, email, and face-to-face interactions, providing vital information about hospital services and treatments. Key tasks include managing bookings, maintaining patient records, coordinating with medical staff, ensuring compliance with GDPR, and delivering excellent customer service to enhance patient experiences.
Candidates are expected to possess excellent interpersonal and organisational skills, along with a good level of IT literacy. Experience in a customer-facing or administrative role is advantageous. Nuffield Health offers a supportive work environment with benefits focused on staff well-being, including free gym membership and health assessments. The hospital is currently undergoing significant refurbishments, positioning it as a leading private healthcare provider in Scotland, particularly in specialties like orthopaedics and cosmetic treatments.
Candidates are expected to possess excellent interpersonal and organisational skills, along with a good level of IT literacy. Experience in a customer-facing or administrative role is advantageous. Nuffield Health offers a supportive work environment with benefits focused on staff well-being, including free gym membership and health assessments. The hospital is currently undergoing significant refurbishments, positioning it as a leading private healthcare provider in Scotland, particularly in specialties like orthopaedics and cosmetic treatments.
Head Office
Patient Services Advisor
Patient Service Advisor
Glasgow Hospital | Outpatients | Permanent | Full time |
Shifts: Monday – Thursday between 8am-9pm, Friday 8am – 6pm & 1 Saturday a month
£23,419.50 per annum
37.5 hours per week
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
As a Patient Service Advisor at our Glasgow Hospital, you will provide vital support and have a natural flair to forging strong relationships. You will need to be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner. You will have good IT and keyboard skills. Experience within an administrative or customer facing environment would be a real advantage.
As a Patient Service Advisor, You Will
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Nuffield Health Glasgow Hospital
Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.
Join Nuffield Health and create the future you want, today
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Location
Glasgow - Lanarkshire
Contract type
Permanent
Reference
JR0
Apply
Patient Services Advisor
Patient Service Advisor
Glasgow Hospital | Outpatients | Permanent | Full time |
Shifts: Monday – Thursday between 8am-9pm, Friday 8am – 6pm & 1 Saturday a month
£23,419.50 per annum
37.5 hours per week
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
As a Patient Service Advisor at our Glasgow Hospital, you will provide vital support and have a natural flair to forging strong relationships. You will need to be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner. You will have good IT and keyboard skills. Experience within an administrative or customer facing environment would be a real advantage.
As a Patient Service Advisor, You Will
- Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.
- Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service.
- Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.
- Log enquiries on the Hospital CRM and oversee the customer journey.
- Undertake bookings for the customers ensuring full adherence to GDPR.
- Ensure all customer interaction is undertaken in a timely manner.
- Work closely with Consultants and Medical Secretaries in order to provide services for patients.
- Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors.
- Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.
- Monitoring and associated actions in connection with departmental email inboxes.
- Allocating clinic rooms and coordinating bookings with medical secretaries, consultants, and other members staff.
- Checking in patients and booking future treatment appointments at the desk and via telephone.
- Excellent customer service skills
- Proven experience in customer service
- Excellent written and verbal communication skills
- Excellent interpersonal skills and a good level of IT literacy
- Good organisational skills
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Nuffield Health Glasgow Hospital
Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.
Join Nuffield Health and create the future you want, today
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Location
Glasgow - Lanarkshire
Contract type
Permanent
Reference
JR0
Apply
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