Opportunity to provide exceptional customer service in a welcoming environment, positively impacting customers' lives.
Flexible part-time schedule, allowing for a work-life balance with only 22.5 hours a week.
Competitive salary of £15,150 during the role, providing a reasonable income for part-time work.
Ability to develop strong customer relationships and enhance customer engagement through proactive communication.
Hands-on experience in diary management and administration, sharpening organizational and management skills.
Supportive work environment collaborating with hearing care professionals, contributing to team success and personal growth.
Opportunity to promote wellness programs and care plans, playing a crucial role in customer health and well-being.
Join Us as a Clinic Coordinator in Glasgow!
Are you passionate about making a real difference in people's lives? At Hidden Hearing, we’re on the lookout for a dedicated Clinic Coordinator to join our friendly team in Glasgow. This versatile role is perfect for those who thrive in a customer-focused environment, providing exceptional service with a warm smile. With flexible hours from Monday to Friday, you'll work part-time (22.5 hours per week) across our two nearby branches on St Vincent Street and Glassford Street, all while enjoying a competitive salary of £15,150.
As the heartbeat of our hearing centres, you'll manage appointments, support our hearing care professionals, and ensure every customer feels welcomed and cared for. With your natural ability to connect with people, you’ll engage through positive communication and build strong relationships, all while upholding our brand’s standards of excellence. If you're a proactive individual who enjoys working collaboratively and is driven by the desire to exceed targets, we would love to hear from you! Join us at Hidden Hearing, and together, let's create a welcoming space for everyone.
Opportunity to provide exceptional customer service in a welcoming environment, positively impacting customers' lives.
Flexible part-time schedule, allowing for a work-life balance with only 22.5 hours a week.
Competitive salary of £15,150 during the role, providing a reasonable income for part-time work.
Ability to develop strong customer relationships and enhance customer engagement through proactive communication.
Hands-on experience in diary management and administration, sharpening organizational and management skills.
Supportive work environment collaborating with hearing care professionals, contributing to team success and personal growth.
Opportunity to promote wellness programs and care plans, playing a crucial role in customer health and well-being.
About The Role
At Hidden Hearing, the Branch Coordinator provides exceptional customer service and a welcoming environment for all customers to our hearing centres.
We are looking for a branch coordinator to join our Glasgow hearing centre.
3 days a week (Monday, Tuesday and Friday) 9am to 5pm. 22.5 hours a week.
Salary - £15,150
This role will work across the 2 Glasgow Branch location’s (St Vincent Street and Glassford Street) they are close to each other.
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Responsibilities
Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.
About You
We are looking for an individual who possesses the following qualities:
A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
Self-motivated and competitive, driven to meet and exceed targets.
Logical and proactive, capable of navigating challenging situations with ease.
Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
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