Patient Pathway Co-ordinator inSlough inSlough PUBLISHED 19 OCT 2024

Job Overview


We are currently recruiting for a Patient Pathway Co-ordinator to assist the Service Manager and Operations Manager with achieving and sustaining key performance targets.

You will have a proven ability to exercise tact and diplomacy and it is preferable that you have recent previous experience within a comparable role.

You will also have experience of leading and managing staff.

Main duties of the job

• To provide practical support and advice in addressing day to day issues and problems within the directorate.
• To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.
• To work in conjunction with the directorate bookings and administrative teams.
• To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.
• To lead on the development of competencies, protocols and procedures to ensure a highly efficient and smooth running services, ensuring appropriate documentation, standard setting, monitoring and communication systems are in place.
• Responsible for monitoring, managing and reporting on leave in line with Trust systems and procedures.
• To performance manage staff where appropriate.
• Undertake and lead on recruitment and selection of new staff in line with Trust systems and policy.
• To be responsible for ensuring that staff comply with all Trust policies and procedures
• To work with the team to help them develop an understanding of the Directorate administrative function and roles within the team which will enable cross cover as required.
  
  

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities


Please see attached Job Description for a comprehensive list of role specific duties and responsibilities.

Person specification


Qualifications


Essential criteria

• First degree or equivalent relevant experience
  
  

Desirable criteria

• Management qualification
  
  

Experience


Essential criteria

• Experience in a customer care environment
• Track record of successful working within a team with different roles
• Two years’ experience of working in an NHS acute hospital setting
  
  

Desirable criteria

• Conversant with hospital information systems
• Experience of working within a booking centre
  
  

Skills


Essential criteria

• Ability to manage a team
• Ability to negotiate at all levels and work in partnership with all relevant stakeholders
• Excellent communication skills – both verbal, presentation and written
• Good interpersonal, oral and written skills including chairing meetings and writing reports
• Ability to prioritise and manage workload efficiently with minimal supervision
  
  

Desirable criteria

• Highly developed analytical skills and competency in interpreting complex data
• Knowledge of medical terminology
  
  

Knowledge

Essential criteria

• Knowledge of data protection and issues around patient confidentiality
• Knowledge of NHS patient administration systems
• Knowledge of NHS Access targets
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .

Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .

Apply online now