Opportunity to work in a prestigious institution like Royal Brompton Hospital, which is a leading heart and lung center in the UK and Europe.
Engage with a diverse team of healthcare professionals, including nurses, doctors, and administrators, enhancing teamwork and collaboration skills.
Play a vital role in ensuring a seamless patient journey by managing patient admissions, discharges, and general administration.
Develop and utilize strong interpersonal and communication skills while interacting with various stakeholders in a professional healthcare environment.
Gain experience in a busy office environment that fosters the proactive use of initiative and attention to detail, valuable skills in any career.
Availability of training and development opportunities, including supervising and training relief cover staff.
Work in a role that offers flexibility, with the ability to cover various administrative aspects across different wards within the surgical Heart Division.
Join a Compassionate Team at Royal Brompton Hospital as a Ward Administrator
Are you a warm, organised individual looking to make a difference in healthcare? Royal Brompton Hospital, part of Guy's and St Thomas' NHS Foundation Trust, is seeking a dedicated Ward Administrator to support our Heart Division. In this pivotal role, you’ll be the friendly face that welcomes patients while providing vital administrative support to our clinical staff. Your exceptional interpersonal skills and attention to detail will help ensure that every patient’s journey through our care system is as smooth and stress-free as possible.
As a key member of our dynamic team, you will collaborate daily with nurses, doctors, and operational managers, ensuring that patient admissions and discharges run effortlessly. You’ll manage essential data, assist with appointment bookings, and help maintain our high standards for patient care. This is not just a job; it’s a chance to contribute to something meaningful in an environment that values care and compassion. If you're ready to take the next step in a fulfilling career, we’d love to hear from you!
Are you a warm, organised individual looking to make a difference in healthcare? Royal Brompton Hospital, part of Guy's and St Thomas' NHS Foundation Trust, is seeking a dedicated Ward Administrator to support our Heart Division. In this pivotal role, you’ll be the friendly face that welcomes patients while providing vital administrative support to our clinical staff. Your exceptional interpersonal skills and attention to detail will help ensure that every patient’s journey through our care system is as smooth and stress-free as possible.
As a key member of our dynamic team, you will collaborate daily with nurses, doctors, and operational managers, ensuring that patient admissions and discharges run effortlessly. You’ll manage essential data, assist with appointment bookings, and help maintain our high standards for patient care. This is not just a job; it’s a chance to contribute to something meaningful in an environment that values care and compassion. If you're ready to take the next step in a fulfilling career, we’d love to hear from you!
Opportunity to work in a prestigious institution like Royal Brompton Hospital, which is a leading heart and lung center in the UK and Europe.
Engage with a diverse team of healthcare professionals, including nurses, doctors, and administrators, enhancing teamwork and collaboration skills.
Play a vital role in ensuring a seamless patient journey by managing patient admissions, discharges, and general administration.
Develop and utilize strong interpersonal and communication skills while interacting with various stakeholders in a professional healthcare environment.
Gain experience in a busy office environment that fosters the proactive use of initiative and attention to detail, valuable skills in any career.
Availability of training and development opportunities, including supervising and training relief cover staff.
Work in a role that offers flexibility, with the ability to cover various administrative aspects across different wards within the surgical Heart Division.
Job Summary
An excellent opportunity has arisen for an enthusiastic, caring and organized administrator to join the ward administration team within the Heart Division, Royal Brompton Hospital.
The role will involve interacting with a variety of people within the organization, as you will be providing administrative support to the clinical staff across multiple areas.
The ideal candidate for this role will have excellent interpersonal skills, be caring, strong communication skills, excellent attention to detail and will have experience in a busy office environment working proactively and using your own initiative.
For further information / informal discussion please contact: Bed Manager Jamie Schwartz/ Tam Luong via email or telephone on 02Bleep 7
Main duties of the job
You will be working with the Matrons, Operational Bleep Holders, Ward managers, Nurses and Doctors and other administrators on a daily basis, to ensure that there is appropriate administration support within the Heart division. This will include admitting and discharging patients on the hospitals patient admission system, booking outpatient appointments, transport and liaising with other departments in the hospital to ensure that the patient journey is efficient and stress free and general administration needs.
This service is provided 7 days a week, inclusive of Bank holidays and is covered by a pro rata system inclusive of early, late and long days.
About Us
Royal Brompton and Harefield hospitals joined Guy's and St Thomas' in February 2021 and is the largest specialist heart and lung centre in the UK and among the largest in Europe.
Date posted
13 March 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£31,944 to £34,937 a year per annum inc HCA
Contract
Permanent
Working pattern
Full-time
Reference number
196-A&C763
Job locations
Royal Brompton Hospital
Sydney Street
London
SW3 6NP
Job Description
Job responsibilities
The principal role of the ward administrator is to maintain the administrative systems relating to the admission, transfers and discharge of patients to and from the wards.
Maintain a good working relationship with internal and external departments, dealing with all queries in a professional manner.
Assist in the reception of patients to the ward and ensure that they are comfortable, welcomed accordingly and dealt with by the relevant nursing staff.
To be responsible for the management of the Trust PAS/ Lorenzo system and patient medical files, ensuring that all records are accurately maintained, correctly tracked and available for nursing and medical staff, clinical coders and research teams.
To be responsible for the collection of data via the Delayed Discharge database, ensuring that any patient in breach of their predicted discharge date has a diagnosis recorded so as to look at areas of clinical service improvement.
To supervise the training of any relief cover, ensuring competency in all aspects of the role and to be responsible for the arrangement of holiday cover.
To be flexible in the approach to the clinical area and trained in all aspects of administration in all the wards within the surgical Heart Division, in order that are able to offer relief cover during times of sickness leave and no available cover.
To use relevant IT systems in the support of patient care and provide support at a specialist level, with the guarantee that a quality of service is maintained.
To provide any administrative and clerical support to the multi-disciplinary team
To provide administrative support at a specialised level, with the effect that a quality service is maintained within the unit.
To abide by the Trusts core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies.
Responsibilities
Job description Job responsibilities
The principal role of the ward administrator is to maintain the administrative systems relating to the admission, transfers and discharge of patients to and from the wards.
Maintain a good working relationship with internal and external departments, dealing with all queries in a professional manner.
Assist in the reception of patients to the ward and ensure that they are comfortable, welcomed accordingly and dealt with by the relevant nursing staff.
To be responsible for the management of the Trust PAS/ Lorenzo system and patient medical files, ensuring that all records are accurately maintained, correctly tracked and available for nursing and medical staff, clinical coders and research teams.
To be responsible for the collection of data via the Delayed Discharge database, ensuring that any patient in breach of their predicted discharge date has a diagnosis recorded so as to look at areas of clinical service improvement.
To supervise the training of any relief cover, ensuring competency in all aspects of the role and to be responsible for the arrangement of holiday cover.
To be flexible in the approach to the clinical area and trained in all aspects of administration in all the wards within the surgical Heart Division, in order that are able to offer relief cover during times of sickness leave and no available cover.
To use relevant IT systems in the support of patient care and provide support at a specialist level, with the guarantee that a quality of service is maintained.
To provide any administrative and clerical support to the multi-disciplinary team
To provide administrative support at a specialised level, with the effect that a quality service is maintained within the unit.
To abide by the Trusts core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies.
Person Specification
Qualifications Essential
An excellent opportunity has arisen for an enthusiastic, caring and organized administrator to join the ward administration team within the Heart Division, Royal Brompton Hospital.
The role will involve interacting with a variety of people within the organization, as you will be providing administrative support to the clinical staff across multiple areas.
The ideal candidate for this role will have excellent interpersonal skills, be caring, strong communication skills, excellent attention to detail and will have experience in a busy office environment working proactively and using your own initiative.
For further information / informal discussion please contact: Bed Manager Jamie Schwartz/ Tam Luong via email or telephone on 02Bleep 7
Main duties of the job
You will be working with the Matrons, Operational Bleep Holders, Ward managers, Nurses and Doctors and other administrators on a daily basis, to ensure that there is appropriate administration support within the Heart division. This will include admitting and discharging patients on the hospitals patient admission system, booking outpatient appointments, transport and liaising with other departments in the hospital to ensure that the patient journey is efficient and stress free and general administration needs.
This service is provided 7 days a week, inclusive of Bank holidays and is covered by a pro rata system inclusive of early, late and long days.
About Us
Royal Brompton and Harefield hospitals joined Guy's and St Thomas' in February 2021 and is the largest specialist heart and lung centre in the UK and among the largest in Europe.
Date posted
13 March 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£31,944 to £34,937 a year per annum inc HCA
Contract
Permanent
Working pattern
Full-time
Reference number
196-A&C763
Job locations
Royal Brompton Hospital
Sydney Street
London
SW3 6NP
Job Description
Job responsibilities
The principal role of the ward administrator is to maintain the administrative systems relating to the admission, transfers and discharge of patients to and from the wards.
Maintain a good working relationship with internal and external departments, dealing with all queries in a professional manner.
Assist in the reception of patients to the ward and ensure that they are comfortable, welcomed accordingly and dealt with by the relevant nursing staff.
To be responsible for the management of the Trust PAS/ Lorenzo system and patient medical files, ensuring that all records are accurately maintained, correctly tracked and available for nursing and medical staff, clinical coders and research teams.
To be responsible for the collection of data via the Delayed Discharge database, ensuring that any patient in breach of their predicted discharge date has a diagnosis recorded so as to look at areas of clinical service improvement.
To supervise the training of any relief cover, ensuring competency in all aspects of the role and to be responsible for the arrangement of holiday cover.
To be flexible in the approach to the clinical area and trained in all aspects of administration in all the wards within the surgical Heart Division, in order that are able to offer relief cover during times of sickness leave and no available cover.
To use relevant IT systems in the support of patient care and provide support at a specialist level, with the guarantee that a quality of service is maintained.
To provide any administrative and clerical support to the multi-disciplinary team
To provide administrative support at a specialised level, with the effect that a quality service is maintained within the unit.
To abide by the Trusts core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies.
Responsibilities
Job description Job responsibilities
The principal role of the ward administrator is to maintain the administrative systems relating to the admission, transfers and discharge of patients to and from the wards.
Maintain a good working relationship with internal and external departments, dealing with all queries in a professional manner.
Assist in the reception of patients to the ward and ensure that they are comfortable, welcomed accordingly and dealt with by the relevant nursing staff.
To be responsible for the management of the Trust PAS/ Lorenzo system and patient medical files, ensuring that all records are accurately maintained, correctly tracked and available for nursing and medical staff, clinical coders and research teams.
To be responsible for the collection of data via the Delayed Discharge database, ensuring that any patient in breach of their predicted discharge date has a diagnosis recorded so as to look at areas of clinical service improvement.
To supervise the training of any relief cover, ensuring competency in all aspects of the role and to be responsible for the arrangement of holiday cover.
To be flexible in the approach to the clinical area and trained in all aspects of administration in all the wards within the surgical Heart Division, in order that are able to offer relief cover during times of sickness leave and no available cover.
To use relevant IT systems in the support of patient care and provide support at a specialist level, with the guarantee that a quality of service is maintained.
To provide any administrative and clerical support to the multi-disciplinary team
To provide administrative support at a specialised level, with the effect that a quality service is maintained within the unit.
To abide by the Trusts core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies.
Person Specification
Qualifications Essential
- Relevant Computer courses Relevant NVQ Level 3 education/equivalent
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Ward Administrator - Royal Brompton Hospital:
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To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:
Administrative Skills:
1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.
2. Data Entry and Management: Proficient in using hospital information systems and databases.
3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.
4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.
Communication Skills:
1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.
2. Written Communication: Proficiency in writing reports, memos, and other correspondence.
3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.
IT Skills:
1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.
2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.
Financial and Resource Management:
1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.
2. Inventory Management: Skills in managing supplies and equipment within the ward.
Knowledge of Healthcare:
1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.
2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.
Personal Attributes:
1. Attention to Detail: High level of accuracy and attention to detail in all tasks.
2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.
3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Qualifications:
- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).
- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.
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