Physiotherapy Administrative and Clerical Officer inAbergavenny inAbergavenny PUBLISHED
SAT 4 JAN 2025
Opportunity to work in a dynamic and supportive team environment within the MSK Outpatient Physiotherapy Department.
Flexible working arrangements promote a healthy work-life balance, catering to individual needs.
Possibility of professional growth and career development with access to extensive training programs and recognized qualifications.
Being part of a multi-award winning NHS organisation that values its employees and provides a trusted workplace.
Engagement with a diverse patient population, allowing for the development of strong communication and interpersonal skills.
The role offers the chance to contribute to best practices in healthcare, fostering a compassionate approach to patient care.
Support for language diversity, with encouragement for applicants to apply in Welsh, enhancing inclusivity within the workplace.
Aneurin Bevan University Health Board is seeking a dedicated Physiotherapy Administrative and Clerical Officer for a fixed-term role within the MSK Outpatient Physiotherapy Department at Nevill Hall Hospital, primarily scheduled for Mondays and Tuesdays over a six-month period. The ideal candidate should possess strong administrative and clerical skills, excellent communication abilities, and a compassionate approach, particularly when dealing with parents, carers, and health professionals. Experience in an office setting is essential, while familiarity with health and social care environments is preferred. Proficiency in Microsoft Office and organisational skills are crucial, along with the capability to prioritize tasks and adapt to changing work conditions.
This position emphasises teamwork, initiative, and commitment to best practices, with a desire for applicants who can speak Welsh, although this is not a requirement. The Health Board promotes a supportive workplace culture, offering flexible work options and a comprehensive benefits package, including opportunities for professional growth and development. Interested candidates must obtain approval from their current line manager before applying if they wish to be considered for this position, which may be filled at any time through internal redeployment.
This position emphasises teamwork, initiative, and commitment to best practices, with a desire for applicants who can speak Welsh, although this is not a requirement. The Health Board promotes a supportive workplace culture, offering flexible work options and a comprehensive benefits package, including opportunities for professional growth and development. Interested candidates must obtain approval from their current line manager before applying if they wish to be considered for this position, which may be filled at any time through internal redeployment.
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
An opportunity has arisen for an enthusiastic and diligent Administrative Support Officer who will be based within the MSK Outpatient Physiotherapy Department at Nevill Hall Hospital on a Monday and Tuesday for 6 months on a fixed term basis.
We require someone who has excellent administrative and clerical skills to become a member of this dynamic team. You will work alongside the administration lead and clerical colleagues. You need to demonstrate the ability to prioritise your own workload and show initiative.
Main duties of the job
You will be a strong team player with excellent communication skills. An excellent telephone manner is vital as the post holder will have direct contact with parents/carers and health professionals. Due to the area you will be working in, the post holder would need to demonstrate compassion and a good understanding around possible complex or safeguarding situations. The post holder must embrace change and be committed to best practice.
This post is Fixed Term/Secondment for 6 months due to the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Other Requirements
Essential criteria
Essential criteria
Essential criteria
Essential criteria
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
An opportunity has arisen for an enthusiastic and diligent Administrative Support Officer who will be based within the MSK Outpatient Physiotherapy Department at Nevill Hall Hospital on a Monday and Tuesday for 6 months on a fixed term basis.
We require someone who has excellent administrative and clerical skills to become a member of this dynamic team. You will work alongside the administration lead and clerical colleagues. You need to demonstrate the ability to prioritise your own workload and show initiative.
Main duties of the job
You will be a strong team player with excellent communication skills. An excellent telephone manner is vital as the post holder will have direct contact with parents/carers and health professionals. Due to the area you will be working in, the post holder would need to demonstrate compassion and a good understanding around possible complex or safeguarding situations. The post holder must embrace change and be committed to best practice.
This post is Fixed Term/Secondment for 6 months due to the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Other Requirements
Essential criteria
- The physical ability to perform and cope with all aspects of manual handling as demanded by the job role
- The ability to move between sites within the Trust as demanded by the job role
- Commitment to lifelong learning
Essential criteria
- I T skills including the use of Microsoft Windows and Microsoft Office
- Good communication skills both verbal and written
- The ability to work effectively in a team environment
- The ability to adapt to changes in work routine
- The ability to use a networked computer system
- Good organisational and prioritisation skills
- The ability to work without direct supervision
- Evidence of initiative and good time management
- The ability to use the internet and design databases and spreadsheets
- The ability to work under pressure and meet deadlines
- Good negotiation skills
- The ability to speak Welsh
Essential criteria
- Previous experience of working within an office environment
- Previous experience in a health and/or social care environment
- Experience of Myrddin and/or WelshPAS (Patient Administration System)
Essential criteria
- Good command of English Language and Basic Maths
- RSA stage II word processing/typing or equivalent
- GCSE or equivalent in Maths and English
- ECDL
More information related to this job opportunity, from jobsincare:
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Physiotherapy Administrative and Clerical Officer:
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To work as a Physiotherapy Administrative and Clerical Officer in the UK, you should possess a mix of administrative, organizational, and communication skills. Here are some key skills and qualifications that may be required for this role:
Essential Skills:
1. Administrative Skills: Proficiency in managing schedules, handling correspondence, and maintaining accurate records.
2. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
3. Organizational Skills: Ability to prioritize tasks and manage time effectively, ensuring that appointments and patient records are handled efficiently.
4. Attention to Detail: Accuracy in data entry and record-keeping is crucial, especially in dealing with medical records and patient information.
5. IT Skills: Proficiency in using office software (e.g., Microsoft Office Suite) and healthcare-specific databases and systems for managing patient records and appointments.
6. Customer Service Skills: A friendly and professional demeanor is important when interacting with patients and their families, as well as other healthcare staff.
7. Problem-Solving Skills: Ability to resolve issues that may arise in scheduling, patient inquiries, or administrative processes.
8. Teamwork: Ability to work well within a multi-disciplinary team and contribute to a supportive work environment.
9. Confidentiality Awareness: Understanding of data protection and confidentiality, particularly with regard to sensitive patient information.
Qualifications:
- Education: A minimum of GCSEs in English and Mathematics, although A-levels or vocational qualifications in healthcare or administration can be beneficial.
- Experience: Previous experience in an administrative role, preferably within a healthcare setting, can be advantageous.
- Understanding of Healthcare Systems: Familiarity with the NHS structure, policies, and procedures can be very helpful.
Additional Skills:
- Adaptability: Ability to adapt to changing situations and demands in a fast-paced healthcare environment.
- Basic knowledge of medical terminology: Understanding common terms used in physiotherapy and healthcare will aid in communication and documentation.
Professional Development:
Consider engaging in relevant training or certification programs related to healthcare administration or medical office management to further enhance your qualifications.
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inAbergavenny
51.82433169999999 -3.0338503 Abergavenny, Wales, United Kingdom 
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