Senior Account Manager | HealthcareinLondoninLondonPUBLISHED WED 15 JAN 2025

The opportunity

We are looking for an Senior Account Manager to join our London Healthcare team. Healthcare is increasingly becoming one of the key focus and growth areas within Iris and we’re looking for great people with a Healthcare/scientific comms background to support this growing team and existing client base.

Working predominantly on two key clients - Bayer and Alcon - you’ll be an integral part of our client leadership team.

The work with Bayer is focused on supporting them with an exciting new project in the menopause space, working with them to help find disruptive and category shaping ways to communicate about menopause to both physicians and women.

With Alcon, we have a longstanding relationship as their strategic and creative partners, working across their Vision Care and Surgical portfolios at a Global, regional and local level. The work out of London is predominantly focused on their contact lens portfolio, launching new product offerings with exciting creative campaigns and strategic workstreams.

You’ll report into the Business Director. There will also be opportunities to work across the other clients in the Healthcare team including Convatec and Otsuka, as well as supporting with new business driving activities.

Ideally you will have had a strong healthcare background, but we’re open to candidates with a lighter touch level of healthcare experience.

How you'd spend your day

• Build relationships with day-to-day clients, understanding their business and challenges, ensuring their needs are met and keeping them up-to-date
• Get stuck into a variety of projects (working closely with strategy, creative and design, amongst others) that lean into the capability of the Iris team – from brand design to campaigns, capability & training to consultancy and future strategy
• Lead medium-sized briefs with the opportunity to step up on bigger projects when the time is right
• Take an active role in managing project finances including forecasting incomes, tracking chargeability, timely invoicing and escalating challenges
  
  

We’re usually in the office on Mon, Weds & Thurs so we’d be looking for someone who is happy to do that too

What we're looking for

We’re Looking For An AM That

• Brings energy and enthusiasm that helps cultivate a good team culture
• Is diligent and considered – makes smart, well thought through decisions with the right prioritisation
• Is hardworking and willing to roll their sleeves up and get stuck into the detail
• Has the ability to adapt to a range of different projects and briefs
• Understanding of Healthcare comms compliance and regulatory landscape
• High levels of attention to detail
• Has project management experience, keeping delivery on track and on budget, dovetailing with the producers when necessary
• Has an interest in strategy – ready to get under the skin of the challenge and build their understanding of the client’s business and needs
• Can keep project finances in check, understanding the principles of good financial practice
• Either has a background in Healthcare or a strong interest in it
  
  

Who are we?

About Iris

We are Iris. The Participation Agency. With over 1000 people in 14 offices worldwide, we use the power of Participation to help brands grow further, faster. We combine creativity, data-driven media and the power of people to help brands, such as Samsung, adidas, Bentley, Pizza Hut, Beiersdorf and Samsonite, explode into cultural moments and embed themselves in people’s lives

Our office

London is our HQ. In our riverside office you’ll find 300 talented people working with ambitious client partners. We’re the lead strategic & creative agency for adidas TERREX, Pizza Hut Delivery and Abrdn. And we’re a specialist partner for NIVEA and Samsung, to name a couple.

The Iris Character

We have five core behaviours that we look for to help us to build a culture that fosters true progress: Courage, Storytelling, Collaboration, Empathy and Commitment.

What's in it for you?

• Flexible working – we offer you a balance of home and office working and the opportunity to choose your days when it suits you best
• Core hours – whether you want to enjoy an early gym session or pick up your children from school, you have the option to manage your own hours
• Vitality private health care
• BUPA dental care

• Pension scheme
• Enhanced Maternity package
• 4 months full pay after 1 years’ service
• 6 months full pay after 2 years’ service
• Enhanced Paternity package
• 4 weeks full pay after 1 years’ service
• IVF support – giving you flexibility to attend appointments and recover from procedures
• Additional Parental support – meaning you can be there for your family’s important moments’
• Personal access to our independent Financial Advisor
• Group income protection
• Sabbatical after five years of service
• Bike to Work Scheme
  

Holiday

• 25 core days’ holiday
• Three extra days can be used for religious holidays
• Plus your birthday day off
• Plus an extra day after three and five years of service
• Climate Exchange Day
  
  

Diversity, Equity & Inclusion

‘FOR THE FREE’ Is Our Global DE&I Strategy. Its Aim Is To Create a Business Where Everyone Feels Free To Be Themselves And Has The Same Opportunity And Access To Progress. Our DE&I Strategy Encourages Courageous Thinkers Who Champion Outsider Perspectives. ‘FOR THE FREE’ Has Three Main Pillars Of Activity

Diversity - We want to invite difference. To be an organisation that is fully representative of different groups and reflects the city, country and world that we live in. We value our talents’ lived experiences – including gender, race, class, disability, neuro-diversity and sexual orientation.

Equity - We want to be fair to everyone. To remove barriers for individuals and groups and provide the bespoke access, support and opportunities that are needed to fully participate in our organisation. We are levelling the playing field.

Inclusion - We want everyone to feel at home. To provide a place where people can be themselves, express their unique identity and contribute to the lif