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Head of Patient ExperienceinSouthallinSouthallPUBLISHED TUE 3 DEC 2024

 GOOD SALARY 
MENTAL HEALTHNHS

West London NHS TrustFollow West London NHS Trust

Opportunity to make a significant impact on patient care and experience by managing feedback and complaints effectively.
Lead the development of a Trust-wide patient experience strategy that promotes learning and continuous improvement.
Collaborate with diverse stakeholder and user groups, ensuring that the voices of patients and carers are prioritized and heard.
Play a crucial role in maintaining high standards of care within one of the UK's most diverse and respected healthcare providers.
Work in a supportive and progressive environment where the importance of patient experience is recognized and valued.
Engagement with a wide range of clinical services, enhancing professional knowledge and expertise in various healthcare domains.
Contribute to the Trust's high performance ratings, including the ‘Good’ overall rating by the Care Quality Commission and ‘Outstanding’ ratings for forensic services.
The Head of Patient Experience at West London NHS Trust in Southall will oversee the management and enhancement of the Trust's systems for handling patient and carer compliments, feedback, and complaints. Key responsibilities include providing leadership and expert advice on related issues, serving as the primary contact for external inquiries, collaborating with stakeholder groups to amplify patient voices, supporting clinical services in meeting complaint response targets, and ensuring compliance with national standards. The role also involves auditing patient experience, investigating formal complaints, developing a patient experience scorecard, and contributing to the Trust's overall responsiveness and learning from patient feedback. West London NHS Trust is a diverse healthcare provider known for both mental and physical health services, including high secure care at Broadmoor Hospital.
Opportunity to make a significant impact on patient care and experience by managing feedback and complaints effectively.
Lead the development of a Trust-wide patient experience strategy that promotes learning and continuous improvement.
Collaborate with diverse stakeholder and user groups, ensuring that the voices of patients and carers are prioritized and heard.
Play a crucial role in maintaining high standards of care within one of the UK's most diverse and respected healthcare providers.
Work in a supportive and progressive environment where the importance of patient experience is recognised and valued.
Engagement with a wide range of clinical services, enhancing professional knowledge and expertise in various healthcare domains.
Contribute to the Trust's high performance ratings, including the ‘Good’ overall rating by the Care Quality Commission and ‘Outstanding’ ratings for forensic services.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
 


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