Floor Manager - Edinburgh inEdinburgh inEdinburgh PUBLISHED
SAT 4 JAN 2025
AllSaints rwfBdjGU
Opportunity to lead and motivate a diverse team, fostering a collaborative and supportive work environment.
Engagement with customers to create a memorable shopping experience, making individuals feel confident and stylish.
Involvement in the day-to-day operations of a trendy retail space in a prominent location, enhancing business acumen.
Contribution to AllSaints' commitment to sustainability and ethical fashion through direct customer interactions.
Ability to work closely with management to drive sales performance and exceed store targets, contributing to personal and professional growth.
Access to training and development opportunities to enhance leadership and management skills.
Being part of a global brand with a strong identity, allowing for pride in representing the brand in the community.
The Floor Manager position at AllSaints in Edinburgh involves supporting the store manager and brand leader in managing and motivating a team to deliver an exceptional brand experience. This role is centered around fostering a vibrant community for AllSaints customers, both in-store and online, while ensuring a seamless customer experience. Key responsibilities include overseeing daily store operations, providing leadership and support to stylist team members handling customer queries, showcasing products effectively, managing KPIs and SLAs for online support, and developing business acumen to exceed store targets.
Candidates for this role should have a passion for fashion, strong leadership skills, and a commercially driven mindset. They need to be adept at understanding customer needs, utilizing reporting technologies, and demonstrating the brand's values. The ideal candidate will be a trustworthy and inspiring leader who prioritizes team motivation and customer satisfaction while maintaining a safe and welcoming store environment. The store is located on George Street, Edinburgh, offering a dynamic and collaborative team atmosphere.
Candidates for this role should have a passion for fashion, strong leadership skills, and a commercially driven mindset. They need to be adept at understanding customer needs, utilizing reporting technologies, and demonstrating the brand's values. The ideal candidate will be a trustworthy and inspiring leader who prioritizes team motivation and customer satisfaction while maintaining a safe and welcoming store environment. The store is located on George Street, Edinburgh, offering a dynamic and collaborative team atmosphere.
THE ALLSAINTS TEAM
At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
Our standalone store in George Street, Edinburgh has been open since 2and usually trades from 10:00am - 19:00pm (subject to seasonal change). Our diverse and close-knit team enjoys striving to deliver the best results for their store in the heart of the city. Store Location. Approximately a 10 minute journey from Edinburgh Waverley station.
What We Stand For
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
- Create and implement floor plans and rotas independently, setting the store up for success for the day
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
- Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment
- Honest, trustworthy and dependable - you live by our brand values
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
- A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence
Our standalone store in George Street, Edinburgh has been open since 2and usually trades from 10:00am - 19:00pm (subject to seasonal change). Our diverse and close-knit team enjoys striving to deliver the best results for their store in the heart of the city. Store Location. Approximately a 10 minute journey from Edinburgh Waverley station.
What We Stand For
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
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