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You'll be responsible for providing excellent customer service to both new and existing patients.
We're looking for 3 experienced Customer Service Advisors to join us on a full-time permanent basis. This role is for 40 hours per week. You'll be primarily based from home, with one day per week in our office on Renfrew Street, Glasgow.You'll be responsible for providing excellent customer service to both new and existing patients. You'll be dealing with enquiries via live chat, email and telephone regarding medication, deliveries, services and online accounts, while liaising closely with GP surgeries and pharmacies. Phlo will provide all relevant training and full knowledge on our processes and systems, allowing you to confidently work with patients and stakeholders.
The Job
On a day-to-day basis, you'll be involved in the following:
- Acting as first point of contact for all new and existing patients
- Answering customer queries by email, phone and live chat
- Referring clinical/nonclinical issues or queries to the pharmacy teams via various platforms
- Providing a friendly, expert service
- Liaising with patients for medication requests
- Communicating with surgeries and pharmacies
- Processing patient nominations and accessing medical history
- Data entry on PMR/internal systems
Requirements
Ideally, we're looking for someone with the following:
- Experience working in an online customer service role
- Pharmacy or NHS experience is desirable
- Excellent telephone manner and professional, considerate attitude
- Computer literacy and high attention to detail
- Comfortable with technology and using various bespoke systems
- Organised, logical approach and ability to work regularly from home
- Ability to work day shifts during the week and Saturday and Sunday
- Team player eager to learn
Benefits
And in joining Phlo, you'll receive:
- Salary £24,960+ depending on experience
- Opportunity to join a high-growth, innovative company and very friendly team
- Regular collaboration with other teams in the business (product, engineering, design) to continually shape and enhance our services
- 25 days annual leave plus bank holidays
- An extra day of annual leave for every complete year of service up to 5 extra days
- An extra day off for your Birthday every year
- Pension scheme - 5% employer contribution
- Share options scheme
- Bereavement Leave policy covering family, friends, pets, and miscarriage
- Enhanced Maternity, Paternity and Adoption Pay after 1 year of service
- Charity Day to support a cause that's important to you
- Dependant Leave to take care of the people that rely on you
- 8 x free professional counselling sessions to support your mental health
- Perkbox membership
- £500 Employee referral scheme
- Hybrid working, casual dress code and a great culture
Interested? Apply now.
The Logistics
We're headquartered in the Clockwise building in Glasgow City Centre where we have a small co-working space. We have adopted hybrid working with roughly 1 day in the office and 4 days from home per week.
About Phlo
Phlo is building the next generation digital pharmacy by allowing our NHS and private patients to manage, order and track their medication at the touch of a button and have it delivered in 4 hours or less - a UK first! We also have a separate B2B offering, Phlo Connect, which allows private and NHS healthcare providers to plug into our digital pharmacy infrastructure to offer their own patients a superior pharmacy experience.
It's an incredibly exciting time for Phlo as we scale up rapidly. By joining the team, you will have an opportunity to grow our company and enhance our products from day one.
To deliver great service to Phlo's patients we're building a company that's reflective of their diversity. We're an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
For more information about Phlo visit: www.jobsincare.com/job/jblicQlq www.jobsincare.com/job/jblicQlq or check out our socials and Trustpilot reviews!
We're looking for 3 experienced Customer Service Advisors to join us on a full-time permanent basis. This role is for 40 hours per week. You'll be primarily based from home, with one day per week in our office on Renfrew Street, Glasgow.
You'll be responsible for providing excellent customer service to both new and existing patients. You'll be dealing with enquiries via live chat, email and telephone regarding medication, deliveries, services and online accounts, while liaising closely with GP surgeries and pharmacies. Phlo will provide all relevant training and full knowledge on our processes and systems, allowing you to confidently work with patients and stakeholders.
The Job
On a day-to-day basis, you'll be involved in the following:
Requirements
Ideally, we're looking for someone with the following:
Benefits
And in joining Phlo, you'll receive:
Interested? Apply now.
The Logistics
We're headquartered in the Clockwise building in Glasgow City Centre where we have a small co-working space. We have adopted hybrid working with roughly 1 day in the office and 4 days from home per week.
About Phlo
Phlo is building the next generation digital pharmacy by allowing our NHS and private patients to manage, order and track their medication at the touch of a button and have it delivered in 4 hours or less - a UK first! We also have a separate B2B offering, Phlo Connect, which allows private and NHS healthcare providers to plug into our digital pharmacy infrastructure to offer their own patients a superior pharmacy experience.
It's an incredibly exciting time for Phlo as we scale up rapidly. By joining the team, you will have an opportunity to grow our company and enhance our products from day one.
To deliver great service to Phlo's patients we're building a company that's reflective of their diversity. We're an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
For more information about Phlo visit: www.jobsincare.com/job/jblicQlq www.jobsincare.com/job/jblicQlq or check out our socials and Trustpilot reviews!
You'll be responsible for providing excellent customer service to both new and existing patients. You'll be dealing with enquiries via live chat, email and telephone regarding medication, deliveries, services and online accounts, while liaising closely with GP surgeries and pharmacies. Phlo will provide all relevant training and full knowledge on our processes and systems, allowing you to confidently work with patients and stakeholders.
The Job
On a day-to-day basis, you'll be involved in the following:
- Acting as first point of contact for all new and existing patients
- Answering customer queries by email, phone and live chat
- Referring clinical/nonclinical issues or queries to the pharmacy teams via various platforms
- Providing a friendly, expert service
- Liaising with patients for medication requests
- Communicating with surgeries and pharmacies
- Processing patient nominations and accessing medical history
- Data entry on PMR/internal systems
Requirements
Ideally, we're looking for someone with the following:
- Experience working in an online customer service role
- Pharmacy or NHS experience is desirable
- Excellent telephone manner and professional, considerate attitude
- Computer literacy and high attention to detail
- Comfortable with technology and using various bespoke systems
- Organised, logical approach and ability to work regularly from home
- Ability to work day shifts during the week and Saturday and Sunday
- Team player eager to learn
Benefits
And in joining Phlo, you'll receive:
- Salary £24,960+ depending on experience
- Opportunity to join a high-growth, innovative company and very friendly team
- Regular collaboration with other teams in the business (product, engineering, design) to continually shape and enhance our services
- 25 days annual leave plus bank holidays
- An extra day of annual leave for every complete year of service up to 5 extra days
- An extra day off for your Birthday every year
- Pension scheme - 5% employer contribution
- Share options scheme
- Bereavement Leave policy covering family, friends, pets, and miscarriage
- Enhanced Maternity, Paternity and Adoption Pay after 1 year of service
- Charity Day to support a cause that's important to you
- Dependant Leave to take care of the people that rely on you
- 8 x free professional counselling sessions to support your mental health
- Perkbox membership
- £500 Employee referral scheme
- Hybrid working, casual dress code and a great culture
Interested? Apply now.
The Logistics
We're headquartered in the Clockwise building in Glasgow City Centre where we have a small co-working space. We have adopted hybrid working with roughly 1 day in the office and 4 days from home per week.
About Phlo
Phlo is building the next generation digital pharmacy by allowing our NHS and private patients to manage, order and track their medication at the touch of a button and have it delivered in 4 hours or less - a UK first! We also have a separate B2B offering, Phlo Connect, which allows private and NHS healthcare providers to plug into our digital pharmacy infrastructure to offer their own patients a superior pharmacy experience.
It's an incredibly exciting time for Phlo as we scale up rapidly. By joining the team, you will have an opportunity to grow our company and enhance our products from day one.
To deliver great service to Phlo's patients we're building a company that's reflective of their diversity. We're an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
For more information about Phlo visit: www.jobsincare.com/job/jblicQlq www.jobsincare.com/job/jblicQlq or check out our socials and Trustpilot reviews!
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Glasgow is the largest city in Scotland and the fourth-largest in the United Kingdom. Situated on the River Clyde in the west of the country, it is known for its rich history, vibrant culture, and significant contributions to various fields, including industry, art, and education.
History
Glasgow’s history dates back to the 6th century when it was founded as a small religious community by St. Mungo. It grew over the centuries and became a major center for trade and industry during the Industrial Revolution in the 18th and 19th centuries. The city was known for shipbuilding, engineering, and textiles, leading to rapid urbanization and population growth.
Culture and Arts
Glasgow is renowned for its cultural scene. It was designated a UNESCO City of Music in 2008, reflecting its rich musical heritage that spans from classical music to contemporary genres like rock and pop. The city is home to numerous music venues, including the famous Barrowland Ballroom and the SSE Hydro.
The city has a vibrant arts scene, with institutions like the Glasgow School of Art, the Kelvingrove Art Gallery and Museum, and the Scottish Opera. Glasgow hosts various festivals throughout the year, such as the Glasgow International Comedy Festival and the Glasgow Film Festival.
Education
Glasgow is also an educational hub, featuring several prestigious universities, including the University of Glasgow, which is one of the oldest universities in the English-speaking world, founded in 1451. Other notable institutions include the University of Strathclyde and Glasgow Caledonian University.
Architecture
The city's architecture is diverse, boasting a mix of Victorian and modern styles. Notable landmarks include the Glasgow Cathedral, the University of Glasgow's Gothic-style main building, and the modern architecture of the Clyde Arc or "Squinty Bridge." The influence of the famous architect Charles Rennie Mackintosh can also be seen throughout the city.
Economy
Today, Glasgow has a mixed economy, with strengths in sectors like education, healthcare, technology, and tourism. The city is a popular destination for visitors, thanks to its historical sites, shopping districts, and dining options.
Sports
Glasgow is passionate about sports, particularly football. The city is home to two of Scotland's most famous football clubs: Celtic and Rangers, whose rivalry is known as the Old Firm. The city also hosted the Commonwealth Games in 2014, which showcased its facilities and infrastructure.
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