Quality Patient Safety Improvement, Learning & Development Manager INTERNALinCaerleoninCaerleonPUBLISHED WED 19 MAR 2025

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD

An exciting opportunity has arisen for a dynamic, enthusiastic, and motivated Quality Patient Safety Improvement Learning & Development Manager aligned with the Family and Therapies Division. This challenging and exciting role requires an exceptional candidate with the ability to lead and inspire others while working at a fast pace in a demanding environment. The post holder will provide senior managerial support to the Head/Deputy Head of Quality Patient Safety in managing Quality Patient Safety across ABUHB. They will undertake delegated responsibilities and provide senior management support to staff at all levels in coordinating Quality Patient Safety which includes Organisational Learning, Quality Improvement (QI), Concerns/Complaints, and Patient Safety Incidents. The post holder will support staff at all levels in coordinating and investigating patient safety incidents and concerns, which will require the appropriate management of highly complex, sensitive, and contentious information. The role also encompasses responsibilities related to continuous quality improvement, shared learning, ensuring continuous development and enhancement of patient safety and quality of services. They will work closely with Divisional and QPS colleagues to influence and drive the QPS and QI agenda, developing local plans to facilitate the QPSE implementation plans

Main duties of the job

To support the Head/Deputy of Quality Patient Safety by taking on delegated responsibilities, specifically focusing on the implementation and integration of all aspects of Quality Patient Safety and Putting Things Right Regulations. Ensure that systems and processes are in place to manage concerns effectively, and collaborate with the legal team and Quality Patient Safety to address redress for anyone harmed by the services provided. Ensure compliance with The Regulations and Guidance to provide the best service for patients. Work with other individuals or responsible bodies to facilitate the effective handling and investigation of concerns, including patient safety incidents. Identify lessons learnt and establish effective mechanisms for sharing the learning widely both within and outside the Health Board. Provide training on the management of concerns and ensure that clear information on the concerns process is available to staff, patients, and carers. Provide regular and ad-hoc reports within and outside the Health Board within agreed timescales. Promote a culture that aligns with the principles of being open and honest and the Duty of Candour. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications And Knowledge

Essential criteria

• Educated to Masters Level or demonstrable knowledge gained through equivalent experience
• Demonstrate a very good understanding of the Putting Things Right Regulations in relation to Concerns (complaints and patient safety incidents), and risk management processes.
• Evidence of Continual professional development
• Qualification and/or extensive knowledge of managing PTR Redress cases, Legal Claims for Clinical Negligence and Personal Injury; Coroner Inquests; Medico-Legal issues
  
  

Desirable criteria

• Project Management qualification such as Prince 2 or Managing Successful Programmes (OCG) Professional management qualification and/or Clinical Qualification – CIPD
  
  

Skills and Attributes

Essential criteria

• Ability to influence, enthuse and motivate others
• Able to develop a sound knowledge of techniques for planning, monitoring and controlling projects & programmes
• Ability to manage staff effectively
• Ability to develop and maintain effective working relationships with multi-disciplinar