Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
Cardiff, Wales, CF14 3UZ
About The Job
Job summary
Are you quick to learn new skills?
Do you love working as part of a team of friendly colleagues?
Are you looking for a flexible way of working, with a great work-life balance?
If so, then this could be your next job and wed love you to come and join us at Companies House as an Operational Officer!
We have full-time and part-time roles available, alongside flexible working theres something for everyone!
If you'd like to find out more about these great roles and how to apply, then read on and come along to our virtual event on Wednesday 8th January at 18:30 - 19:30. Click here to join the meeting at the start time:
Join the meeting
Theyre friendly sessions, no need to book just click the above link at the start time of the session - and come as you are (no need to even have your camera on).
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work
Job Description
As an Operational Officer you could be placed in a variety of teams:
- Do you have an eye for detail? You could be checking and processing documents and recording data
- Do you enjoy helping people? You could be responding to our customers, including on the telephone and handling correspondence from them
- Do you enjoy working in a bustling environment? Youll be meeting deadlines and targets
- Do you enjoy working with others? Youll be part of a team, to deliver a great service to our customers
- Do you want to make a difference to the UK economy? You could be ensuring our powers are put into action, helping to fight economic crime and ensuring our customers are doing everything they should be.
Person specification
As An Operational Officer Youll
- Be a great communicator both in writing and when speaking to people, including on the telephone
- Be able to provide excellent customer service
- Be adaptable sometimes ways of doing things change and we need people who can change too
- Be well organised and efficient - enjoying working in a fast-paced environment where you meet agreed goals
- Be accurate where youre focused and have an eye for detail
- Be confident to make decisions where you can explain why youve made them
- Have good IT skills youve not got to be an expert, just somebody who feels confident using a computer
- Youll also receive all the training you need from our friendly colleagues and managers no previous experience is needed as well give you all the training and support you need
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Working Together
Benefits
Alongside your salary of £24,708, Companies House contributes £7,157 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing
Where will you be working?
We have a variety of Operational Officer roles available in a range of exciting teams and well allocate successful candidates to roles. Requirements for office attendance will vary across teams - some of these roles may include the opportunity for hybrid working and some may be entirely office based roles. Hybrid workers can work partly from the office and partly from their home, depending on business need.
All successful candidates should expect to need to attend our Cardiff office for up to 5 days per week during their initial training period.
Things you need to know
Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
In Your Application Form Wed Like You To
- Write 500 words telling us about your skills and experience and linking them to the things weve asked for in the person specification (you can find the person specification in the top part of this advert).
- We will be sifting looking through your application for evidence of all of the elements of the person specification so please try to include evidence and exam