Call Handler - Liverpool, Speke inLiverpool inLiverpool PUBLISHED
TUE 14 JAN 2025
Band 3. Basic pay
ACCIDENT AND EMERGENCY NHS NIGHTS WEEKEND
London Ambulance Service rf4OhBoo
Competitive Salary, Starting at £24,071 and can rise to £25,674 after two years, with potential earnings around £30,000 with shift enhancements.
Meaningful Work, As a first point of contact for patients in need, you play a crucial role in providing reassurance and support during emergencies.
Career Development, The role offers excellent career progression opportunities within the North West Ambulance Service NHS Trust.
Full Training Provided, Successful candidates will receive comprehensive training for up to 10 weeks, ensuring they are well-prepared for the role.
Dynamic Work Environment, Call handlers engage with a variety of cases, which helps in developing resilience and emotional strength while enhancing communication skills.
Flexible Working Patterns, The role offers the possibility of working flexible hours, including shifts on weekends and bank holidays, catering to those looking for varied schedules.
Impactful Contribution, You will be a vital part of a team delivering emergency services, making a real difference in the lives of individuals in critical situations.
The London Ambulance Service is seeking Call Handlers for its Integrated Contact Centres in Liverpool, Speke, offering a starting salary of £24,071, which can increase to £25,674 after two years. The role entails managing a variety of calls from patients, ranging from general medical inquiries to urgent ambulance requests, while providing critical advice and support in high-pressure situations. Candidates should possess strong communication skills, experience in data input (Office 365), and a background in call center or customer service operations is preferred.
Successful applicants will undergo a mandatory full-time training program lasting up to 10 weeks and will be expected to work flexible shifts, including weekends and holidays. The position demands resilience and emotional strength as Call Handlers will be the first point of contact for individuals in distressing situations, requiring them to remain calm and provide essential care advice. There is potential for enhanced earnings with unsocial hour payments, and opportunities for career progression within the organisation.
Successful applicants will undergo a mandatory full-time training program lasting up to 10 weeks and will be expected to work flexible shifts, including weekends and holidays. The position demands resilience and emotional strength as Call Handlers will be the first point of contact for individuals in distressing situations, requiring them to remain calm and provide essential care advice. There is potential for enhanced earnings with unsocial hour payments, and opportunities for career progression within the organisation.
Job Summary
Location: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Liverpool, Speke
Salary:Band 3. Basic pay£24,.00 rising to £25,674.00after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336.00 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of£30,000.00per annum, before tax and deductions.
Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference!
Join our team and take on a vital role as a call handler for North West Ambulance.
You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding.
Main duties of the job
Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure.
Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.
This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.
About Us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Date posted
13 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
242-4530
Job locations
10 Cheshire & Mersey PES Control S2
Liverpool
L6 4EG
Job Description
Job responsibilities
Successful candidates will have to deliver correct care advice and guidance to callers dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role.
We are currently looking for full-time call handlers. However hours considered will be 30+, Please note: full-time training for up to 10 weeks must be committed to.
Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends.
It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information can also be provided at interview.
Assessments Centres and interviews will take place on the weekend of 1st March 2025 at our Liverpool site.Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.
Full Time courses will run up to 10 weeks of training and will start on course dates July and October 2025 and January 2026
It is a pre-requisite that candidates must successfully complete the training program, including all examinations.
Candidates must be able to attend full time training course, taking into consideration that there would be no annual leave allowed within these 10 weeks.
By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribut
Location: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Liverpool, Speke
Salary:Band 3. Basic pay£24,.00 rising to £25,674.00after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336.00 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of£30,000.00per annum, before tax and deductions.
Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference!
Join our team and take on a vital role as a call handler for North West Ambulance.
You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding.
Main duties of the job
Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure.
Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.
This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.
About Us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Date posted
13 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
242-4530
Job locations
10 Cheshire & Mersey PES Control S2
Liverpool
L6 4EG
Job Description
Job responsibilities
Successful candidates will have to deliver correct care advice and guidance to callers dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role.
We are currently looking for full-time call handlers. However hours considered will be 30+, Please note: full-time training for up to 10 weeks must be committed to.
Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends.
It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information can also be provided at interview.
Assessments Centres and interviews will take place on the weekend of 1st March 2025 at our Liverpool site.Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.
Full Time courses will run up to 10 weeks of training and will start on course dates July and October 2025 and January 2026
It is a pre-requisite that candidates must successfully complete the training program, including all examinations.
Candidates must be able to attend full time training course, taking into consideration that there would be no annual leave allowed within these 10 weeks.
By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribut
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