Opportunity to work at the heart of NHSScotland, contributing to the health and well-being of the people of Scotland.
Hybrid working arrangement providing flexibility in work-life balance.
Engagement with a variety of stakeholders including NSS, NHS Boards, and the Scottish Government, enhancing professional networking.
Access to comprehensive benefits package including pension, occupational health services, and discounts on leisure and shopping.
Commitment to staff development with numerous learning and development opportunities available.
Diverse and inclusive work environment, promoting flexible working policies and participation in equality staff networks.
Role supports a culture of continual improvement and collaboration across different teams, providing a dynamic work experience.
Join the NHS National Services Scotland (NSS) team as a Customer Service Desk Analyst in Glasgow, where your customer care skills can make a real difference! At NSS, we support the backbone of Scotland's healthcare system, ensuring that vital services run smoothly and efficiently. As part of a dynamic team within our Digital and Security organisation, you’ll play a pivotal role in providing exceptional IT support, helping care providers deliver top-notch services to those in need.
We're seeking a compassionate and adaptable professional who thrives in a collaborative environment. If you have a knack for problem-solving, an eye for detail, and experience in IT support, this is the perfect opportunity for you to enhance your career. Enjoy the benefits of working within a flexible and inclusive workplace that values work-life balance and prioritises your wellbeing. Additionally, we are committed to being a diverse employer, encouraging applications from all walks of life—even guaranteeing interviews for disabled candidates who meet our criteria. Ready to take the next step? Apply by 18th April 2025 and be part of a team that truly makes a difference!
We're seeking a compassionate and adaptable professional who thrives in a collaborative environment. If you have a knack for problem-solving, an eye for detail, and experience in IT support, this is the perfect opportunity for you to enhance your career. Enjoy the benefits of working within a flexible and inclusive workplace that values work-life balance and prioritises your wellbeing. Additionally, we are committed to being a diverse employer, encouraging applications from all walks of life—even guaranteeing interviews for disabled candidates who meet our criteria. Ready to take the next step? Apply by 18th April 2025 and be part of a team that truly makes a difference!
Opportunity to work at the heart of NHSScotland, contributing to the health and well-being of the people of Scotland.
Hybrid working arrangement providing flexibility in work-life balance.
Engagement with a variety of stakeholders including NSS, NHS Boards, and the Scottish Government, enhancing professional networking.
Access to comprehensive benefits package including pension, occupational health services, and discounts on leisure and shopping.
Commitment to staff development with numerous learning and development opportunities available.
Diverse and inclusive work environment, promoting flexible working policies and participation in equality staff networks.
Role supports a culture of continual improvement and collaboration across different teams, providing a dynamic work experience.
About The Organisation
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post
An opportunity has arisen within Digital and Security (DaS) for a Customer Service Desk Analyst. The core purpose of the Digital and Security (DaS) organisation is the provision of world class Digital and Security expertise, solutions and services to our customers, which include NSS, NHS Boards, Scottish Government and the wider Public Sector in Scotland.
The Candidate
The Customer Service Desk Analyst role requires the postholder to have excellent customer service and communication skills, good knowledge of IT support and the ability to work well supporting multiple national IT products and services and a variety of customer bases. It is also crucial that the postholder has experience of documenting, following and continual improvement of working processes. The postholder will be expected to work closely with a range of internal teams including Development, Test and other Support Teams, as well as Project and Service managers.
Although this post will primarily focus on specific remits within the team, it is worth noting that these are generic posts and the postholder must be willing, adaptable, agile and have a strong ethos around team culture, customer engagement and enhancing the customer experience.
Location and Working Pattern:
Gyle Square, Edinburgh or Delta House, Glasgow
Currently hybrid working
Monday to Friday, 37 hours per week
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
Inclusion
is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on
Further Information
For an informal discussion on the post, please contact Jacqueline Rintoul, SAS Support and Service Desk Team Leader on on .
Closing date for completed applications is 18th April 2025.
Further Information On NSS Is Available From
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post
An opportunity has arisen within Digital and Security (DaS) for a Customer Service Desk Analyst. The core purpose of the Digital and Security (DaS) organisation is the provision of world class Digital and Security expertise, solutions and services to our customers, which include NSS, NHS Boards, Scottish Government and the wider Public Sector in Scotland.
The Candidate
The Customer Service Desk Analyst role requires the postholder to have excellent customer service and communication skills, good knowledge of IT support and the ability to work well supporting multiple national IT products and services and a variety of customer bases. It is also crucial that the postholder has experience of documenting, following and continual improvement of working processes. The postholder will be expected to work closely with a range of internal teams including Development, Test and other Support Teams, as well as Project and Service managers.
Although this post will primarily focus on specific remits within the team, it is worth noting that these are generic posts and the postholder must be willing, adaptable, agile and have a strong ethos around team culture, customer engagement and enhancing the customer experience.
Location and Working Pattern:
Gyle Square, Edinburgh or Delta House, Glasgow
Currently hybrid working
Monday to Friday, 37 hours per week
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
Inclusion
is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on
Further Information
For an informal discussion on the post, please contact Jacqueline Rintoul, SAS Support and Service Desk Team Leader on on .
Closing date for completed applications is 18th April 2025.
Further Information On NSS Is Available From
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
More information related to this job opportunity, from jobsincare:
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
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