CAMHS Patient Services Coordinator, Administrator (Nat. & Spec. OPD) inLondon inLondon PUBLISHED
TUE 14 JAN 2025
Opportunity to work within a respected and reputable organization, the South London and Maudsley NHS Foundation Trust, known for its excellence in mental health services.
Engagement in a meaningful role that directly supports young patients and their families, contributing to their mental health and well-being.
Comprehensive career progression pathways and development opportunities, allowing staff to advance into senior administrative roles and enhance their skills.
Access to ongoing training and development in administration and secretarial competencies, promoting continuous professional growth.
Dynamic and interactive work environment that fosters teamwork with clinical staff, enhancing collaboration and communication skills.
Flexibility in working hours, including opportunities to cover Saturday clinics, accommodating different schedules and preferences.
The South London and Maudsley NHS Foundation Trust is seeking two full-time Patient Services Coordinators (PSC) / Administrators for the National and Specialist CAMHS Outpatient Service, based at the Michael Rutter Centre in London. Ideal candidates should be well-organized, motivated, and possess strong customer service skills, as they will serve as the first point of contact for young patients and their families. Responsibilities include registering patients, managing clinic spaces, and supporting clinical teams in a dynamic and interactive environment. The role requires flexibility to cover a shift schedule, including Saturdays.
The Trust emphasises career progression and offers training and development opportunities to help staff advance within administrative roles. They provide comprehensive outpatient services for children and young people, known for their commitment to evidence-based treatment and clinical research. The Michael Rutter Centre is situated in a convenient location near Denmark Hill and offers a supportive atmosphere for collaboration and professional growth.
The Trust emphasises career progression and offers training and development opportunities to help staff advance within administrative roles. They provide comprehensive outpatient services for children and young people, known for their commitment to evidence-based treatment and clinical research. The Michael Rutter Centre is situated in a convenient location near Denmark Hill and offers a supportive atmosphere for collaboration and professional growth.
An exciting opportunity has arisen within the National and Specialist CAMHS Outpatient Service. We are seeking to recruit 2 full-time (37.5 hours) Patient Services Coordinators (PSC) / Administrators.
We are looking for a well organised, motivated and committed PSC with excellent customer service skills to join our fast-paced team. We are keen to find candidates who can multi-task, use their initiative and deliver a professional service.
Our team is based at the Michael Rutter Centre and are often the first point of contact for our young patients and families and they play a crucial role in supporting the National and Specialist CAMHS Outpatient clinical teams and senior administrators.
Career Progression Pathways And Development Opportunities
We are committed to get the very best out of our staff and support staff in their career aspirations.
We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties.
For this role, we offer career pathways to senior administrative positions. In addition, we offer ongoing training and development in administration and secretarial competencies.
As a Patient Services Coordinator / Administrator, the successful candidate will become a core member of the Michael Rutter Centre Team. With the support and supervision of Centre Manager, the team supports essential day to day functions within the clinical area and the rest of the building.
It is a patient facing role, which requires a professional but personable manner whilst interacting with patients, families, staff and visitors. You will be required to greet and register patients and guests, when they arrive for their appointment, direct them to one of the waiting areas and inform the attending clinician that they have arrived. It is an extremely interactive role, which requires enthusiasm, good people skills and intuition.
The team manage the clinic space and meeting rooms, allocating them to clinicians/teams to primarily carry out face to face appointments, virtual appointments, supervision sessions and team meetings.
The Michael Rutter Centre is operational from 8:30am-6pm. Please note that the successful candidate will need to be flexible to cover Saturday Clinics when required.
Full-Time (37.5 hours) on-site – The successful candidate will need to participate in a reception rota to cover:
All applicants should be able to fully participate in this shift system from Monday to Friday (and Saturday’s when required).
The CAMHS National & Specialist Outpatient Service delivers the widest range of outpatient services for children and young people in the UK.
Comprised of 24 national and specialist teams, the service prides itself on providing outstanding care to young people and their families. It has a formidable reputation nationally and internationally and is made up of a broad range of outpatient clinics. We have a strong tradition of evidence-based treatment, and are active in clinical research, developing, assessing and implementing effective new treatments such as intensive day treatments for eating disorders.
Our clinical teams are fully committed to multi-disciplinary, comprehensive assessments of young people within their family and social context, considering their academic achievements and potential.
We offer training programmes and service development support for mental health professionals both nationally and internationally. We also have a range of specially developed educational mental health programmes targeted at school age children and young people for interventions to whole classes, small groups, and individual students.
Our Location:
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful Ruskin Park and the vibrant high-street that offers great shopping opportunities.
The Michael Rutter Centre – accessible via De Crespigny Park – is located within the Maudsley Hospital site.
For further details / informal visits contact: Name: Adam White Job title: Business Manager Email address:
We are looking for a well organised, motivated and committed PSC with excellent customer service skills to join our fast-paced team. We are keen to find candidates who can multi-task, use their initiative and deliver a professional service.
Our team is based at the Michael Rutter Centre and are often the first point of contact for our young patients and families and they play a crucial role in supporting the National and Specialist CAMHS Outpatient clinical teams and senior administrators.
Career Progression Pathways And Development Opportunities
We are committed to get the very best out of our staff and support staff in their career aspirations.
We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties.
For this role, we offer career pathways to senior administrative positions. In addition, we offer ongoing training and development in administration and secretarial competencies.
As a Patient Services Coordinator / Administrator, the successful candidate will become a core member of the Michael Rutter Centre Team. With the support and supervision of Centre Manager, the team supports essential day to day functions within the clinical area and the rest of the building.
It is a patient facing role, which requires a professional but personable manner whilst interacting with patients, families, staff and visitors. You will be required to greet and register patients and guests, when they arrive for their appointment, direct them to one of the waiting areas and inform the attending clinician that they have arrived. It is an extremely interactive role, which requires enthusiasm, good people skills and intuition.
The team manage the clinic space and meeting rooms, allocating them to clinicians/teams to primarily carry out face to face appointments, virtual appointments, supervision sessions and team meetings.
The Michael Rutter Centre is operational from 8:30am-6pm. Please note that the successful candidate will need to be flexible to cover Saturday Clinics when required.
Full-Time (37.5 hours) on-site – The successful candidate will need to participate in a reception rota to cover:
- 8:30am – 4.30pm
- 9:00am – 5pm
- 10:00am-6:00pm
All applicants should be able to fully participate in this shift system from Monday to Friday (and Saturday’s when required).
The CAMHS National & Specialist Outpatient Service delivers the widest range of outpatient services for children and young people in the UK.
Comprised of 24 national and specialist teams, the service prides itself on providing outstanding care to young people and their families. It has a formidable reputation nationally and internationally and is made up of a broad range of outpatient clinics. We have a strong tradition of evidence-based treatment, and are active in clinical research, developing, assessing and implementing effective new treatments such as intensive day treatments for eating disorders.
Our clinical teams are fully committed to multi-disciplinary, comprehensive assessments of young people within their family and social context, considering their academic achievements and potential.
We offer training programmes and service development support for mental health professionals both nationally and internationally. We also have a range of specially developed educational mental health programmes targeted at school age children and young people for interventions to whole classes, small groups, and individual students.
Our Location:
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful Ruskin Park and the vibrant high-street that offers great shopping opportunities.
The Michael Rutter Centre – accessible via De Crespigny Park – is located within the Maudsley Hospital site.
For further details / informal visits contact: Name: Adam White Job title: Business Manager Email address:
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