Support Practitioner | Wernham HouseinAberdeeninAberdeenPUBLISHED SAT 29 MAR 2025

About Us

Company Description

Aberdeen Cyrenians have provided front-line services and care in the North East for over 50+ years, empowering vulnerable and socially excluded people, to overcome their personal challenges, make informed choices and move towards positive outcomes, promoting dignity, inclusiveness and equality throughout communities.

Our organisation exists to support anyone and everyone who is facing difficulty and we provide a wide range of life-changing services including support to people who are homeless or at risk of homelessness, have experienced abuse, are at risk of violence, are at high financial risk, struggling with mental health issues, struggling with substance addiction, social exclusion or involved in the justice system.

You can find out more about our organisation and our impact at www.jobsincare.com/job/jblig0oq Wernham House

Wernham House is a residential and respite care accommodation service for adults who have alcohol and substance use problems and mental health issues. It provides care, support and accommodation for 17 individuals, 24 hours a day, 7 days a week with a dedicated team of Support Practitioners.

Position:

Job Title: Support Practitioner

Responsible to: Residential Services Team Leader and Service Manager

Responsible for: Relief Practitioners, Volunteers

Salary: SCP 24 - £24,336

Hours of Work: 39hrs per week - rota shift Work

Contract Type: Permanent

SSC registration level: Support Worker/Practitioner

Required qualification: A qualification of N/SVQ3 in Care, or equivalent or the willingness and ability to attain this within three years

Main responsibilities: To be pro-active in the support and delivery of a holistic, flexible, person-centred care home and respite service through trauma informed keyworking with Service Users who use alcohol and substances and have related mental health challenges.

Requirements:

Job activities

• Form, develop, sustain and maintain relationships with Service Users through person centred, trauma informed emotional and practical care and support
• Assess and review Service Users’ strengths and needs through accurate & appropriate information gathering, professional recording and case management (Outcomes Star, PASS, etc)
• Ensure that the basic humanistic needs of Service Users are addressed and met and where required assist Service Users with medication and personal care (food, prompt bathing, continence etc)
• Support Service Users who use alcohol and substances and have related mental health challenges using harm minimisation approach and recovery models (Managed Alcohol Plans, etc)
• Intervene in a crisis to effectively pre-empt and/or de-escalate accidents and incidents
• Engage in partnership working by liaising/working in compliance with Confidentiality and GDPR with a wide range of agencies on behalf of the Service User including but not limited to Social Work, Housing, Health and Social Care, Police, Courts, Department for Work & Pensions, utility companies, debt agencies statutory authorities other third sector agencies
• Assist in the protection of Service Users from risk of harm and work with other agencies to ensure appropriate Safeguarding
• Ensure that Service Users’ views remain paramount, provide agreed advocacy on Service Users’ behalf and generally assist with communication issues and ensure that potential obstacles such as literacy & numeracy are assessed and addressed
• Work with Service Users to tackle debts, budget and maximise their income
• Plan/participate and assist Service User involvement in quality social activities on a one–to–one and group basis.
• Assist with the day-to-day issues relating to the building from where the service is delivered (health & safety, cleaning, other maintenance, etc)
• Carry out other relevant work commensurate with the post as required
  
  

Systems

• Professional recording and maintenance of records in relation to Service User case management- PASS & Outcomes Star
• CareSkills/ Learning Management System- organisation and service specific training
• Day-to-day operation of service -appointments, planners, meetings
• Microsoft Office: Word, Email, SharePoint, Teams
• Cezanne- Annual Leave
• PASS - Support and Supervision
  
  

Aims, values and behaviours

• To be respectful of and work in accordance with the core values and behaviours of the organisation including a commitment to work with those with the most challenging needs to ensure that they have every opportunity to avoid further exclusion
• To respect and work in accordance with our Equality and Diversity Policy and ensure its promotion in the course of your daily work
• Have a duty to take care of your own health and safety and that of others who may be affected by your actions at work
• Co-operate with employers and co-workers to help everyone meet their legal requirements
• Raise any specific queries or concerns you have regarding your workplace with your line manager or health and safety representative
  
  

Essential Role Requirements And Quality Standards

• A qualification of N/SVQ3 in Care, or equivalent or the willingness and ability to attain this within three years.
• Experience in a social care, trauma informed environment in a voluntary or paid
• Have an understanding of current social justice issues i.e homelessness, mental health, substance misuse. social isolation
• Literacy, numeracy and IT skills at a level to maintain all appropriate records, professional communication, care plans and provide budgeting guidance
• Maintain professional confidentiality and boundaries at all times
• Be willing to develop skills used when supporting people through reflective practice, personal and professional development and supervision
• Register with the Scottish Social Services Council and work to all appropriate legislation, standards and contractual and regulatory requirements including Health and Social Care, Care Inspectorate, Office of the Scottish Charity Regulator and Enviro