Patient Services Co-ordinator (XN05) inLeeds inLeeds PUBLISHED TUE 14 JAN 2025

Job Summary

Expected Shortlisting Date:

30/01/2025

Planned Interview Date:

06/02/2025

We are seeking to recruit an enthusiastic and motivated Patient Services Coordinator within Radiology, on a six month secondment or fixed term contract.

This role offers an excellent opportunity to develop your skills in managing operational services that are key to diagnostic, cancer, unplanned and planned care metrics. You will be involved in change management, business planning, service delivery, performance management and service improvement.

We are looking for someone who can engage with the teams to provide visible leadership, prioritise workload, challenge appropriately and be flexible in dealing with and responding to change. You must have good range of interpersonal and communication skills and can build, develop and motivate a team effectively. You will be expected to manage resources and to meet the needs of the service and you will have line management responsibility.

The post will be based at St Jamess Hospital and will require some cross site working which could include all LTHT sites. Flexible working is available as part of this role. As this is a 6 month role, previous experience of working in Radiology or a similar role is preferred so that the post holder can hit the ground running.

Main duties of the job

Your main roles and responsibilities associated with this post are to manage speciality administration clerical staff to deliver services. The post holders will be expected to work closely with the Assistant Patient Services Coordinators, Cancer Pathway Manager and Business Managers, to support and implement service developments and to manage diagnostic and RTT targets. The post holder will also be expected to work with the wider Radiology team and engage with clinicians and lead radiographers for their areas of responsibility.

The PSC will be responsible for prioritising work, developing staff, reviewing working practices to ensure the effective running of the department and effective communication structures are implemented.

About Us

If youre looking for an NHS career in Leeds, you couldnt come to a better place. Leeds Teaching Hospitals NHS Trust is one of the largest NHS Trusts in the UK, employing more than 15000 people across 7 hospitals over 6 sites. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this The Leeds Way and its focus is on our values of being patient centered, fair, collaborative, accountable and empowered. As an employer, we always look after our people too. As part of your role with us here in Leeds youll enjoy significant investment in your professional development and personal development via training and career progression opportunities plus excellent rewards and benefits to ensure your NHS career in Leeds suits your aspirations and lifestyle perfectly.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

January 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Flexible working

Reference number

C9298-RAD-0227

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Job Description

Job responsibilities

To ensure the provision of an efficient and effective administration service to support the delivery of clinical services to patients.

The post holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. They will be responsible for the day to day operational management of patient administration and access services for the Clinical Service Unit (CSU). The post holder will ensure the provision of a highly effective patient administration service within the CSU. In addition, they will ensure appropriate systems are in place to enable the CSU to achieve patient access targets. They will also provide support and advice on patient administration/access related issues to core members of the CSU.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

STAFF MANAGEMENT

• Provide leadership, management and supervision to the patient administration team within the CSU.
• Establish robust communication systems with all staff, ensuring that supervisory staff conduct regular, effective team meetings.
• Lead the recruitment and selection of patient administration staff within the CSU. Ensure systems are in place for induction and orientation of new staff.
• Undertake staff appraisals and compile personal development plans in accordance with trust policy. Provide support for staff in undertaking continuing personal development opportunities.
• Implement trust attendance management policy and maintain records for all staff. Manage staff annual leave, sickness absence, capability and staff grievances with support as required.
• Ensure that all members of staff work co-operatively with staff within and outside the CSU to ensure delivery of a high-quality service.
• Take a lead role in reviewing and implementing new systems to ensure that the both the clerical team and medical secretariat function effectively.
• Ensure that both an effective working relationship and good communication is maintained between all grades of staff, promoting positive morale within the team through mutual co-operation.
• Establish and maintain effective training plans to ensure that staff follow correct policy and procedure and respond to developments in the service. Ensure that staff are able to use electronic patient administration systems, providing support where appropriate.
• Develop effective relations with peers, working in co-operation