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Dental Reception with Zental in London, England, United Kingdom
Receptionist – Boutique Private Dental Practice Are you an experienced receptionist with exceptional customer service and administrative skills? We are looking for a dedicated professional with a background in dental, healthcare, or high-end customer service sectors to join our boutique private dental practice in Cricklewood. You will play a pivotal role in delivering a first-class patient experience while supporting our dynamic and growing team. About Us At Zental, we fuse private dentistry with affordable luxury, delivering personalized, friendly, and approachable care in a calm and harmonious environment. Our mission is to help patients live longer, healthier, and happier lives by maintaining optimum oral health and well-being. We are passionate about creating exceptional patient experiences, making every visit to the dentist relaxing and stress-free. The Role As a key member of our reception team, you will be the first point of contact for our patients and ensure their journey with us is seamless and enjoyable. This is a front-facing role requiring a blend of warmth, professionalism, and outstanding organizational skills. Your responsibilities will include: Delivering exceptional patient service, addressing queries efficiently and with a friendly approach. Managing administrative tasks essential for the smooth running of the practice, including invoicing, deliveries, and data collection. Ensuring feedback from patients is effectively communicated to management and the wider team. Collaborating with the lead dental nurse, practice manager, and other team members during regular meetings. Handling cash and credit transactions in line with the practice credit policy. This role requires someone who thrives in a fast-paced environment and can balance customer service excellence with meticulous administrative work. What We’re Looking For We’re seeking a candidate who: Has outstanding customer service skills, with the ability to make every patient feel valued and at ease. Possesses strong administrative and organizational abilities to support day-to-day practice operations. Brings experience in patient-facing or high-end customer service roles (dental reception experience is highly advantageous). Communicates effectively, with excellent English skills (both written and verbal). Shows a keen eye for detail, particularly when multitasking. Demonstrates a positive attitude, initiative, and problem-solving skills. Is proficient with IT systems, including MS Excel. Essential Requirements: High school certificate or equivalent. Competence in decision-making aligned with the practice ethos. Why Join Us? At Zental, we are committed to fostering a supportive and rewarding environment for our team. Key Benefits: Competitive salary with opportunities for quick growth in an expanding business. Bonuses based on performance and target achievements. Substantially reduced dental treatment costs for yourself. Annual BLS & AED training provided for all staff. Ongoing support for personal and professional development. Clear career progression opportunities within our growing organization. Discounts on dental treatments for friends and family. Access to Zental Tailored Perks. If you are an organized and personable professional with a passion for delivering exemplary customer service, we’d love to hear from you! Apply now to become part of our friendly, world-class team and take the next step in your career.