Dental Reception inLondon inLondon PUBLISHED SUN 5 JAN 2025

Receptionist – Boutique Private Dental Practice

Are you an experienced receptionist with exceptional customer service and administrative skills?

We are looking for a dedicated professional with a background in dental, healthcare, or high-end customer service sectors to join our boutique private dental practice in Cricklewood. You will play a pivotal role in delivering a first-class patient experience while supporting our dynamic and growing team.

About Us

At Zental, we fuse private dentistry with affordable luxury, delivering personalized, friendly, and approachable care in a calm and harmonious environment. Our mission is to help patients live longer, healthier, and happier lives by maintaining optimum oral health and well-being.

We are passionate about creating exceptional patient experiences, making every visit to the dentist relaxing and stress-free.

The Role

As a key member of our reception team, you will be the first point of contact for our patients and ensure their journey with us is seamless and enjoyable. This is a front-facing role requiring a blend of warmth, professionalism, and outstanding organisational skills.

Your responsibilities will include:

• Delivering exceptional patient service, addressing queries efficiently and with a friendly approach.
• Managing administrative tasks essential for the smooth running of the practice, including invoicing, deliveries, and data collection.
• Ensuring feedback from patients is effectively communicated to management and the wider team.
• Collaborating with the lead dental nurse, practice manager, and other team members during regular meetings.
• Handling cash and credit transactions in line with the practice credit policy.
  
  

This role requires someone who thrives in a fast-paced environment and can balance customer service excellence with meticulous administrative work.

What We’re Looking For

We’re seeking a candidate who:

• Has outstanding customer service skills, with the ability to make every patient feel valued and at ease.
• Possesses strong administrative and organisational abilities to support day-to-day practice operations.
• Brings experience in patient-facing or high-end customer service roles (dental reception experience is highly advantageous).
• Communicates effectively, with excellent English skills (both written and verbal).
• Shows a keen eye for detail, particularly when multitasking.
• Demonstrates a positive attitude, initiative, and problem-solving skills.
• Is proficient with IT systems, including MS Excel.
  
  

Essential Requirements:

• High school certificate or equivalent.
• Competence in decision-making aligned with the practice ethos.
  
  

Why Join Us?

At Zental, we are committed to fostering a supportive and rewarding environment for our team.

Key Benefits:

• Competitive salary with opportunities for quick growth in an expanding business.
• Bonuses based on performance and target achievements.
• Substantially reduced dental treatment costs for yourself.
• Annual BLS & AED training provided for all staff.
• Ongoing support for personal and professional development.
• Clear career progression opportunities within our growing organisation.
• Discounts on dental treatments for friends and family.
• Access to Zental Tailored Perks.
  
  

If you are an organized and personable professional with a passion for delivering exemplary customer service, we’d love to hear from you!

Apply now to become part of our friendly, world-class team and take the next step in your career.